From a98bd29d7591017c828704d5431f209a5cb1ca70 Mon Sep 17 00:00:00 2001 From: Aditya Satyavada Date: Fri, 7 Jan 2022 21:11:10 +0530 Subject: [PATCH] add: Business Analyst JD first draft --- engineering/business-analyst.md | 58 +++++++++++++++++++++++++++++++++ 1 file changed, 58 insertions(+) create mode 100644 engineering/business-analyst.md diff --git a/engineering/business-analyst.md b/engineering/business-analyst.md new file mode 100644 index 0000000..d31c3f3 --- /dev/null +++ b/engineering/business-analyst.md @@ -0,0 +1,58 @@ +--- +authors: misterEggroll +groups: delivery +teams: [business, delivery] +level: [L1, L2] +active: false +draft: true +--- + +# Business Analyst + +We are looking for a data-driven individual with a problem-solving mindset to work on our enterprise voice assistant platform and help us take it to new heights. + +### Responsibilities + +1. Support the delivery teams to drive vision and strategy, and execute on the prioritized roadmap for your product area by working with SPMs to ship features and product improvements +2. Deliver. You do more than talk - you put things on paper, get your hands dirty, and execute with precision make sure products and features are launched +3. Deep dive into data and identify right problem statements and right segments to target and take experimentation driven product delivery approaches. +4. Capture insights from customer feedback, experiments, research, and data analysis to identify trends and pinpoint the drivers behind them; translate these insights into tactical solutions to improve our voicebot deliveries +5. Becoming the domain champion of the product/function with a clear data-driven understanding of how callers interact with our voicebot. +6. Work with Solution Product Managers to ask questions of data and probe deeper with minimal guidance +7. Build a world-class analytical framework to track business & product performance at multiple levels +8. Analyse opportunities and problems to drive decision prioritization and strategy + +### Requirements + +#### Mandatory + +1. Working knowledge of scripting (one of Python, R) +2. Strong knowledge of databases (SQL, MySQL) and platforms (Superset, Tableau, Metabase, Google Analytics, Clevertap, MixPanel etc.) +3. Strong communication skills - ability to effectively communicate the insights developed to the various stakeholders in the organisation +4. Able to work with agile product development teams and able to identify new ways to help your team be effective. + +#### Good to have + +1. Brownie points to folks who’ve built or worked on analysing conversational AI products +2. Experience working on Machine Learning and NLP systems + +## Our Team + +[Skit](http://vernacular.ai/) is on a mission to streamline the call-centers. + +They are an important part of any organization, and at the forefront of its customer service, and we are here to fix their current state. + +```text +The future is voice-first and our vision is to be a leading +voice-intelligence company in the world with sophisticated, +differentiated, and unique voice/language technology. +``` + +Our team of engineers and researchers work on building our voice bot, VIVA, and +an advanced speech conversational platform for large scale enterprises. VIVA +goes beyond run-of-the-mill voice bots by exploiting features and behaviors that +come from a deep understanding of shades of human-machine speech dialogs. + +We believe in open innovation and you can check out our work on github [here](https://github.com/skit-ai), and +our tech website [here](https://tech.skit.ai/). You can also follow our [tech handle on twitter](https://twitter.com/SkitTech/) to know +what we are up to these days.