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Not receiving calls randomly #13822

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3 tasks done
Cytoline opened this issue Nov 28, 2024 · 2 comments
Open
3 tasks done

Not receiving calls randomly #13822

Cytoline opened this issue Nov 28, 2024 · 2 comments

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@Cytoline
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Guidelines

  • I have searched searched open and closed issues for duplicates
  • I am submitting a bug report for existing functionality that does not work as intended
  • This isn't a feature request or a discussion topic

Bug description

This has been happening fairly often where I dont receive a Signal call despite someone trying to call me. It rings on their end, but I never get it. They then send me a message which goes through, and then I'm able to receive their call. This has happened at least five times over the past month. I'm attaching the debug logs from both the Caller and Recipient. It seems like the issue is on the recipient side where Signal does dark until the phone call kicks it to reconnect to the network.

Both Caller and Recipient are in the same timezone. The Caller initiated the call at 2024-11-27 20:58:11.586, but there's no activity on the recipient side due to a connection timeout. The recipient phone was not idle since a Cellular call was made at 20:00, anecdotally

Recipient log

7.25.2] [2857 ] 2024-11-27 19:30:13.378 PST D IncomingMessageObserver: Reading message...
[7.25.2] [2848 ] 2024-11-27 20:58:10.620 PST D NetworkConnectionListen: ConnectivityManager.NetworkCallback onBlockedStatusChanged()

Screenshots

No response

Device

Google Pixel 6a

Android version

34

Signal version

7.25.2

Link to debug log

Caller: https://debuglogs.org/android/7.25.2/d699a1cb7d34707424fcaa02f066140904eb369a9fb582b4647f220fe06a7185
Recipient: https://debuglogs.org/android/7.25.2/d732210f680d13b24bc19c97baf0c1c1b8b7be29a618a44e7df66f4f49fa586f

@shamas-
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shamas- commented Dec 5, 2024

You don't happen to use DuckDuckGo's App Tracking Protection VPN do you? I've seen that cause this issue.

@Cytoline
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@shamas- there's no VPN being used for both caller and recipient

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