Doesn't Load / Blank Window

[P-Squiddy]

Upon loading, window is blank. For a few frames, it looks like you can see something on the left hand side, but it quickly disappears.

Effects current version at minimum, potentially effects others as well.

[P-Squiddy]

Affects version 3.0.0 as well it seems...AMD GPU on Windows 10.

Until the window is activated, you're able to click on the navigation bar below the Title Bar.

If I Toggle Developer Tools, it tells me Javascript needs to be enabled -- where might that be?

[sandiz]

hi @dgoad95, can you share the screenshot of the developer tools with the console tab selected

[sandiz]

also have you tried the latest build v3.0.11, released yesterday

[P-Squiddy]

I did try it, as I said above. When I use the new version, I don't see the ribbon to select Developer Tools, as the first screenshot shows, unless you've got a hotkey for that.

Here is the screenshot you requested. I can't imagine it'll be much help since it's not of the latest version.

As I said, if you have a hotkey for opening the Developer Tools, I'll gladly check. Otherwise, I cannot access them.

[P-Squiddy]

Here is a video: https://drive.google.com/open?id=1b58uNIpYPRZ7_tvaifTdPckWWacaj7pr

If you can advance it frame by frame, you can see that it tries to do something before blinking out of existence forever:

[sandiz]

thanks for the info @dgoad95, i need one more favor, will you be able to click on the [2.aa558089.chunk.js:1] and share the screenshot of the console (it should show the code its crashing at). That should help me narrow down the issue

As I said, if you have a hotkey for opening the Developer Tools

i think its ctrl+shift+i on windows

thanks for helping me debug this :-)

[P-Squiddy]

when i double click on that, it takes me to a file that's 65k lines long, but when i hit the "pretty print" button at the bottom of the panel, i get this:

var ms = "function" === typeof WeakSet ? WeakSet : Set;
function gs(e, t) {
    var n = t.source
      , r = t.stack;
    null === r && null !== n && (r = J(n)),
    null !== n && $(n.type),
    t = t.value,
    null !== e && 1 === e.tag && $(e.type);
    try {
        console.error(t) // this line is highlighted yellow
    } catch (i) {
        setTimeout((function() {
            throw i
        }
        ))
    }
}

I was able to get the console to pop up without the ribbon being selectable -- apparently my PC has ctrl + shift + i bound to screenshot, so with that disabled it pops up. there are a few more errors with the latest build.

[P-Squiddy]

looks like the error that says EADDRINUSE is because I had two open at the same time and didn't realize. So i'm not certain if any of that is usable.

2.3dc7401f.chunk.js:2 takes you to the same place as the snippet above.

[sandiz]

perfect thanks so much, working on a fix...

[sandiz]

looks like its failing to find the steam profile. you can workaround this issue by manually setting the prfldb and steamID (optional) fields in the config.json found in %APPDATA%/Roaming/rs-manager

you can find your prfldb in your steam/userdata/<random number>/221680/remote folder. the file ends with _prfldb,

here's my config.json for reference

{
    "prfldb": "d:\\program files (x87)\\steam\\userdata\\25347454\\221680\\remote/0976B41EC00D496F9F4214AA2C752700_PRFLDB",
    "steamLoginSecure": "",
    "showScoreAttack": true,
    "useCDLCinStats": true,
    "scoreAttackDashboard": [true, true, true, true],
    "sessionID": "",
    "masteryThreshold": 0.95,
    "showPSStats": false,
    "dateFormat": "hm",
    "dateSrc": "rs",
    "steamID": "",
    "state": {
        "sidebar": {
            "tab-songs": true,
            "tab-setlist": false,
            "folder_starred": true,
            "folder_custom_1542342073": true
        }
    },
    "steamAPIKey": "",
    "defaultSortOption": [{
        "label": "mastery-desc",
        "value": "mastery-desc"
    }],
    "pathToImportRSM": "C:\\Python\\Scripts\\importrsm.exe",
    "showSetlistOverlayAlways": false,
    "isSudoWhitelisted": false,
    "currentZoomFactor": 0.9
}

Let me know if that works! In the meantime i am prepping a build with the fix

[sandiz]

uploaded a build v3.0.12 that might fix the issue. give it a go when you can!

thanks again for all the help!

[P-Squiddy]

Either the new version fixed it, or manually editing the config file did.

My \remote folder actually had two of those _prfldb files. The first one didn't work, but the second one did (on version 3.0.11) after downloading 3.0.12, it comes up no problem -- so either the config change is still active, or the new version took care of it.

Thanks for investigating. I'm curious to see how much I suck at Rocksmith ;)

[sandiz]

thanks for confirming, closing this issue as fixed