diff --git a/backend/src/controllers/TicketController.ts b/backend/src/controllers/TicketController.ts
index c8d59433..4d9554ad 100644
--- a/backend/src/controllers/TicketController.ts
+++ b/backend/src/controllers/TicketController.ts
@@ -63,9 +63,9 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
 };
 
 export const store = async (req: Request, res: Response): Promise<Response> => {
-  const { contactId, status, userId }: TicketData = req.body;
+  const { contactId, status, userId, queueId }: TicketData = req.body;
 
-  const ticket = await CreateTicketService({ contactId, status, userId });
+  const ticket = await CreateTicketService({ contactId, status, userId, queueId });
 
   const io = getIO();
   io.to(ticket.status).emit("ticket", {
diff --git a/frontend/src/components/AcceptTicketWithoutQueueModal/index.js b/frontend/src/components/AcceptTicketWithoutQueueModal/index.js
new file mode 100644
index 00000000..73770a56
--- /dev/null
+++ b/frontend/src/components/AcceptTicketWithoutQueueModal/index.js
@@ -0,0 +1,119 @@
+import React, { useState, useContext } from "react";
+import { useHistory } from "react-router-dom";
+
+import {
+    Button,
+    Dialog,
+    DialogActions,
+    DialogContent,
+    DialogTitle,
+    FormControl,
+    InputLabel,
+    makeStyles,
+    MenuItem,
+    Select
+ } from "@material-ui/core";
+
+
+import api from "../../services/api";
+import { AuthContext } from "../../context/Auth/AuthContext";
+import ButtonWithSpinner from "../ButtonWithSpinner";
+import { i18n } from "../../translate/i18n";
+import toastError from "../../errors/toastError";
+
+// const filter = createFilterOptions({
+// 	trim: true,
+// });
+
+const useStyles = makeStyles((theme) => ({
+	autoComplete: { 
+		width: 300,
+		// marginBottom: 20 
+	},
+	maxWidth: {
+		width: "100%",
+	},
+	buttonColorError: {
+		color: theme.palette.error.main,
+		borderColor: theme.palette.error.main,
+	},
+}));
+
+const AcceptTicketWithouSelectQueue = ({ modalOpen, onClose, ticketId }) => {
+	const history = useHistory();
+	const classes = useStyles();
+	const [selectedQueue, setSelectedQueue] = useState('');
+	const [loading, setLoading] = useState(false);
+	const { user } = useContext(AuthContext);
+
+const handleClose = () => {
+	onClose();
+	setSelectedQueue("");
+};
+
+const handleUpdateTicketStatus = async (queueId) => {
+	setLoading(true);
+	try {
+		await api.put(`/tickets/${ticketId}`, {
+			status: "open",
+			userId: user?.id || null,
+            queueId: queueId
+		});
+
+		setLoading(false);
+		history.push(`/tickets/${ticketId}`);
+        handleClose();
+	} catch (err) {
+		setLoading(false);
+		toastError(err);
+	}
+};
+
+return (
+	<>
+		<Dialog open={modalOpen} onClose={handleClose}>
+			<DialogTitle id="form-dialog-title">
+				{i18n.t("ticketsList.acceptModal.title")}
+			</DialogTitle>
+			<DialogContent dividers>
+				<FormControl variant="outlined" className={classes.maxWidth}>
+					<InputLabel>{i18n.t("ticketsList.acceptModal.queue")}</InputLabel>
+					<Select
+						value={selectedQueue}
+						className={classes.autoComplete}
+						onChange={(e) => setSelectedQueue(e.target.value)}
+						label={i18n.t("ticketsList.acceptModal.queue")}
+					>
+						<MenuItem value={''}>&nbsp;</MenuItem>
+						{user.queues.map((queue) => (
+							<MenuItem key={queue.id} value={queue.id}>{queue.name}</MenuItem>
+						))}
+					</Select>
+				</FormControl>
+			</DialogContent>
+			<DialogActions>
+				<Button
+					onClick={handleClose}
+					className={classes.buttonColorError}
+					disabled={loading}
+					variant="outlined"
+				>
+					{i18n.t("ticketsList.buttons.cancel")}
+				</Button>
+				<ButtonWithSpinner
+					variant="contained"
+					type="button"
+					disabled={(selectedQueue === "")}
+					onClick={() => handleUpdateTicketStatus(selectedQueue)}
+					color="primary"
+					loading={loading}
+				>
+					{i18n.t("ticketsList.buttons.start")}
+				</ButtonWithSpinner>
+			</DialogActions>
+		</Dialog>
+	</>
+);
+};
+
+export default AcceptTicketWithouSelectQueue;
\ No newline at end of file
diff --git a/frontend/src/components/NewTicketModal/index.js b/frontend/src/components/NewTicketModal/index.js
index 1d0a16a2..b4a20975 100644
--- a/frontend/src/components/NewTicketModal/index.js
+++ b/frontend/src/components/NewTicketModal/index.js
@@ -20,6 +20,30 @@ import ContactModal from "../ContactModal";
 import toastError from "../../errors/toastError";
 import { AuthContext } from "../../context/Auth/AuthContext";
 
+import {
+	FormControl,
+	InputLabel,
+	makeStyles,
+	MenuItem,
+	Select
+} from "@material-ui/core";
+
+
+
+const useStyles = makeStyles((theme) => ({
+	autoComplete: {
+		width: 300,
+		// marginBottom: 20 
+	},
+	maxWidth: {
+		width: "100%",
+	},
+	buttonColorError: {
+		color: theme.palette.error.main,
+		borderColor: theme.palette.error.main,
+	},
+}));
+
 const filter = createFilterOptions({
 	trim: true,
 });
@@ -34,6 +58,8 @@ const NewTicketModal = ({ modalOpen, onClose }) => {
 	const [newContact, setNewContact] = useState({});
 	const [contactModalOpen, setContactModalOpen] = useState(false);
 	const { user } = useContext(AuthContext);
+	const [selectedQueue, setSelectedQueue] = useState('');
+	const classes = useStyles();
 
 	useEffect(() => {
 		if (!modalOpen || searchParam.length < 3) {
@@ -74,6 +100,7 @@ const NewTicketModal = ({ modalOpen, onClose }) => {
 				contactId: contactId,
 				userId: user.id,
 				status: "open",
+				queueId: selectedQueue
 			});
 			history.push(`/tickets/${ticket.id}`);
 		} catch (err) {
@@ -140,47 +167,74 @@ const NewTicketModal = ({ modalOpen, onClose }) => {
 				<DialogTitle id="form-dialog-title">
 					{i18n.t("newTicketModal.title")}
 				</DialogTitle>
-				<DialogContent dividers>
-					<Autocomplete
-						options={options}
-						loading={loading}
-						style={{ width: 300 }}
-						clearOnBlur
-						autoHighlight
-						freeSolo
-						clearOnEscape
-						getOptionLabel={renderOptionLabel}
-						renderOption={renderOption}
-						filterOptions={createAddContactOption}
-						onChange={(e, newValue) => handleSelectOption(e, newValue)}
-						renderInput={params => (
-							<TextField
-								{...params}
-								label={i18n.t("newTicketModal.fieldLabel")}
-								variant="outlined"
-								autoFocus
-								onChange={e => setSearchParam(e.target.value)}
-								onKeyPress={e => {
-									if (loading || !selectedContact) return;
-									else if (e.key === "Enter") {
-										handleSaveTicket(selectedContact.id);
-									}
-								}}
-								InputProps={{
-									...params.InputProps,
-									endAdornment: (
-										<React.Fragment>
-											{loading ? (
-												<CircularProgress color="inherit" size={20} />
-											) : null}
-											{params.InputProps.endAdornment}
-										</React.Fragment>
-									),
-								}}
-							/>
-						)}
-					/>
-				</DialogContent>
+				<FormControl>
+					<DialogContent dividers>
+
+
+
+
+						<Autocomplete
+							options={options}
+							loading={loading}
+							style={{ width: 300 }}
+							clearOnBlur
+							autoHighlight
+							freeSolo
+							clearOnEscape
+							getOptionLabel={renderOptionLabel}
+							renderOption={renderOption}
+							filterOptions={createAddContactOption}
+							onChange={(e, newValue) => handleSelectOption(e, newValue)}
+							renderInput={params => (
+								<TextField
+									{...params}
+									label={i18n.t("newTicketModal.fieldLabel")}
+									variant="outlined"
+									autoFocus
+									required
+									onChange={e => setSearchParam(e.target.value)}
+									onKeyPress={e => {
+										if (loading || !selectedContact) return;
+										else if (e.key === "Enter") {
+											handleSaveTicket(selectedContact.id);
+										}
+									}}
+									InputProps={{
+										...params.InputProps,
+										endAdornment: (
+											<React.Fragment>
+												{loading ? (
+													<CircularProgress color="inherit" size={20} />
+												) : null}
+												{params.InputProps.endAdornment}
+											</React.Fragment>
+										),
+									}}
+								/>
+							)}
+						/>
+						<DialogContent />
+
+						<FormControl variant="outlined" className={classes.maxWidth}>
+							<InputLabel>{i18n.t("ticketsList.acceptModal.queue")}</InputLabel>
+							<Select
+								autoHighlight
+								required
+								value={selectedQueue}
+								className={classes.autoComplete}
+								onChange={(e) => setSelectedQueue(e.target.value)}
+								label={i18n.t("ticketsList.acceptModal.queue")}
+							>
+								<MenuItem value={''}>&nbsp;</MenuItem>
+								{user.queues.map((queue) => (
+									<MenuItem key={queue.id} value={queue.id}>{queue.name}</MenuItem>
+								))}
+							</Select>
+						</FormControl>
+
+
+					</DialogContent>
+				</FormControl>
 				<DialogActions>
 					<Button
 						onClick={handleClose}
@@ -193,7 +247,7 @@ const NewTicketModal = ({ modalOpen, onClose }) => {
 					<ButtonWithSpinner
 						variant="contained"
 						type="button"
-						disabled={!selectedContact}
+						disabled={!selectedContact || !selectedQueue}
 						onClick={() => handleSaveTicket(selectedContact.id)}
 						color="primary"
 						loading={loading}
diff --git a/frontend/src/components/TicketListItem/index.js b/frontend/src/components/TicketListItem/index.js
index a2be89b2..f28a8e67 100644
--- a/frontend/src/components/TicketListItem/index.js
+++ b/frontend/src/components/TicketListItem/index.js
@@ -24,6 +24,7 @@ import MarkdownWrapper from "../MarkdownWrapper";
 import { Tooltip } from "@material-ui/core";
 import { AuthContext } from "../../context/Auth/AuthContext";
 import toastError from "../../errors/toastError";
+import AcceptTicketWithouSelectQueue from "../AcceptTicketWithoutQueueModal";
 
 const useStyles = makeStyles(theme => ({
 	ticket: {
@@ -129,6 +130,7 @@ const TicketListItem = ({ ticket }) => {
 	const { ticketId } = useParams();
 	const isMounted = useRef(true);
 	const { user } = useContext(AuthContext);
+	const [acceptTicketWithouSelectQueueOpen, setAcceptTicketWithouSelectQueueOpen] = useState(false);
 
 	useEffect(() => {
 		return () => {
@@ -153,6 +155,25 @@ const TicketListItem = ({ ticket }) => {
 		history.push(`/tickets/${id}`);
 	};
 
+	const queueName = selectedTicket => {
+		let name = null;
+		let color = null;
+		user.queues.forEach(userQueue => {
+			if (userQueue.id === selectedTicket.queueId) {
+				name = userQueue.name;
+				color = userQueue.color;
+			}
+		});
+		return {
+			name,
+			color
+		};
+	}
+
+	const handleOpenAcceptTicketWithouSelectQueue = () => {
+		setAcceptTicketWithouSelectQueueOpen(true);
+	};
+
 	const handleReopenTicket = async id => {
 		setLoading(true);
 		try {
@@ -210,25 +231,30 @@ const TicketListItem = ({ ticket }) => {
 
 	return (
 		<React.Fragment key={ticket.id}>
+			<AcceptTicketWithouSelectQueue
+				modalOpen={acceptTicketWithouSelectQueueOpen}
+				onClose={(e) => setAcceptTicketWithouSelectQueueOpen(false)}
+				ticketId={ticket.id}
+			/>
 			<ListItem
 				dense
 				button
-				onClick={e => {
-					if (ticket.status === "pending") return;
-					handleSelectTicket(ticket.id);
-				}}
+				// onClick={e => {
+				// 	if (ticket.status === "pending") return;
+				// 	handleSelectTicket(ticket.id);
+				// }}
 				selected={ticketId && +ticketId === ticket.id}
 				className={clsx(classes.ticket, {
-					[classes.pendingTicket]: ticket.status === "pending",
+					[classes.pendingTicket]: (ticket.status === "pending"),
 				})}
 			>
 				<Tooltip
 					arrow
 					placement="right"
-					title={ticket.queue?.name || "Sem fila"}
+					title={ticket.queue?.name || queueName(ticket)?.name || i18n.t("ticketsList.items.queueless")}
 				>
 					<span
-						style={{ backgroundColor: ticket.queue?.color || "#7C7C7C" }}
+						style={{ backgroundColor: ticket.queue?.color || queueName(ticket)?.color || "#7C7C7C" }}
 						className={classes.ticketQueueColor}
 					></span>
 				</Tooltip>
@@ -292,18 +318,19 @@ const TicketListItem = ({ ticket }) => {
 						</span>
 					}
 				/>
-				{ticket.status === "pending" && (
-					<Tooltip title={i18n.t("Aceitar")}>
+				{(ticket.status === "pending" && (ticket.queue === null || ticket.queue === undefined)) && (
+					<Tooltip title={i18n.t("ticketsList.items.accept")}>
 						<IconButton
 							className={classes.bottomButton}
 							color="primary"
-							onClick={e => handleAcepptTicket(ticket.id)} >
+							onClick={e => handleOpenAcceptTicketWithouSelectQueue()}
+							loading={loading}>
 							<DoneIcon />
 						</IconButton>
 					</Tooltip>
 				)}
 				{ticket.status === "pending" && (
-					<Tooltip title={i18n.t("Espiar")}>
+					<Tooltip title={i18n.t("ticketsList.items.spy")}>
 						<IconButton
 							className={classes.bottomButton}
 							color="primary"
@@ -313,7 +340,7 @@ const TicketListItem = ({ ticket }) => {
 					</Tooltip>
 				)}
 				{ticket.status === "pending" && (
-					<Tooltip title={i18n.t("Encerrar")}>
+					<Tooltip title={i18n.t("ticketsList.items.close")}>
 						<IconButton
 							className={classes.bottomButton}
 							color="primary"
@@ -323,7 +350,7 @@ const TicketListItem = ({ ticket }) => {
 					</Tooltip>
 				)}
 				{ticket.status === "open" && (
-					<Tooltip title={i18n.t("Reabrir")}>
+					<Tooltip title={i18n.t("ticketsList.items.reopen")}>
 						<IconButton
 							className={classes.bottomButton}
 							color="primary"
@@ -333,7 +360,7 @@ const TicketListItem = ({ ticket }) => {
 					</Tooltip>
 				)}
 				{ticket.status === "open" && (
-					<Tooltip title={i18n.t("Encerrar")}>
+					<Tooltip title={i18n.t("ticketsList.items.close")}>
 						<IconButton
 							className={classes.bottomButton}
 							color="primary"
diff --git a/frontend/src/translate/languages/en.js b/frontend/src/translate/languages/en.js
index e8ad76bb..0d214582 100644
--- a/frontend/src/translate/languages/en.js
+++ b/frontend/src/translate/languages/en.js
@@ -270,9 +270,22 @@ const messages = {
         noTicketsTitle: "Nothing here!",
         connectionTitle: "Connection that is currently being used.",
         noTicketsMessage: "No tickets found with this status or search term.",
-        connectionTitle: "Connection that is currently being used.",
-        buttons: {
+        items: {
+          queueless: "Without Sector",
           accept: "Accept",
+          spy: "Spy",
+          close: "Close",
+          reopen: "Reopen"
+        },
+        buttons: {
+          accept: "Reply",
+          acceptBeforeBot: "Accept",
+          start: "start",
+          cancel: "Cancel"
+        },
+        acceptModal: {
+          title: "Accept Chat",
+          queue: "Select sector"
         },
       },
       newTicketModal: {
@@ -397,11 +410,15 @@ const messages = {
           "30": "30 seconds",
           "60": "1 minute",
           "300": "5 minutes",
-          "1800" : "30 minutes",
-          "3600" : "1 hour",
-          "7200" : "2 hours",
-          "21600" : "6 hours",
-          "43200" : "12 hours",
+          "1800": "30 minutes",
+          "3600": "1 hour",
+          "7200": "2 hours",
+          "21600": "6 hours",
+          "43200": "12 hours",
+          "86400": "24 hours",
+          "604800": "7 days",
+          "1296000": "15 days",
+          "2592000": "30 days",
         },
       },
       CheckMsgIsGroup: {
@@ -434,7 +451,7 @@ const messages = {
           enabled: "Enabled",
           disabled: "Disabled",
         },
-    },
+      },
       messagesList: {
         header: {
           assignedTo: "Assigned to:",
diff --git a/frontend/src/translate/languages/es.js b/frontend/src/translate/languages/es.js
index 0ba35204..8785eb2f 100644
--- a/frontend/src/translate/languages/es.js
+++ b/frontend/src/translate/languages/es.js
@@ -273,8 +273,22 @@ const messages = {
         noTicketsTitle: "¡Nada acá!",
         connectionTitle: "Conexión que se está utilizando actualmente.",
         noTicketsMessage: "No se encontraron tickets con este estado o término de búsqueda",
+        items: {
+          queueless: "Sin sector",
+          accept: "Aceptar",
+          spy: "Espía",
+          close: "cerca",
+          reopen: "Reabrir"
+        },
         buttons: {
-          accept: "Acceptar",
+          accept: "Responder",
+          acceptBeforeBot: "Aceptar",
+          start: "empezar",
+          cancel: "Cancelar"
+        },
+        acceptModal: {
+          title: "Aceptar chat",
+          queue: "Seleccionar sector"
         },
       },
       newTicketModal: {
@@ -331,8 +345,7 @@ const messages = {
         },
         confirmationModal: {
           deleteTitle: "Eliminar",
-          deleteMessage:
-            "¿Estás seguro? ¡Esta acción no se puede revertir! Los tickets en esa cola seguirán existiendo, pero ya no tendrán ninguna cola asignada.",
+          deleteMessage: "¿Estás seguro? ¡Esta acción no se puede revertir! Los tickets en esa cola seguirán existiendo, pero ya no tendrán ninguna cola asignada.",
         },
       },
       queueSelect: {
@@ -353,8 +366,7 @@ const messages = {
         },
         searchPlaceholder: "Buscar ...",
         confirmationModal: {
-          deleteTitle:
-            "¿Está seguro de que desea eliminar esta respuesta rápida?",
+          deleteTitle: "¿Está seguro de que desea eliminar esta respuesta rápida?",
           deleteMessage: "Esta acción no se puede deshacer.",
         },
       },
@@ -375,8 +387,7 @@ const messages = {
         },
         confirmationModal: {
           deleteTitle: "Borrar",
-          deleteMessage:
-            "Toda la información del usuario se perderá. Los tickets abiertos de los usuarios se moverán a la cola.",
+          deleteMessage: "Toda la información del usuario se perderá. Los tickets abiertos de los usuarios se moverán a la cola.",
         },
       },
       settings: {
@@ -422,7 +433,7 @@ const messages = {
           enabled: "Habilitado",
           disabled: "Deshabilitado",
         },
-    },
+      },
       timeCreateNewTicket: {
         name: "Crear nuevo ticket después",
         note: "Selecciona el tiempo que tardará en abrir un nuevo ticket si el cliente te vuelve a contactar",
@@ -431,11 +442,15 @@ const messages = {
           "30": "30 Segundos",
           "60": "1 minuto",
           "300": "5 minutos",
-          "1800" : "30 minutos",
-          "3600" : "1 hora",
-          "7200" : "2 horas",
-          "21600" : "6 horas",
-          "43200" : "12 horas",
+          "1800": "30 minutos",
+          "3600": "1 hora",
+          "7200": "2 horas",
+          "21600": "6 horas",
+          "43200": "12 horas",
+          "86400": "24 horas",
+          "604800": "7 días",
+          "1296000": "15 días",
+          "2592000": "30 días",
         },
       },
       messagesList: {
diff --git a/frontend/src/translate/languages/pt.js b/frontend/src/translate/languages/pt.js
index 89fec623..74d63844 100644
--- a/frontend/src/translate/languages/pt.js
+++ b/frontend/src/translate/languages/pt.js
@@ -275,8 +275,22 @@ const messages = {
         noTicketsTitle: "Nada aqui!",
         noTicketsMessage: "Nenhum ticket encontrado com esse status ou termo pesquisado",
         connectionTitle: "Conexão que está sendo utilizada atualmente.",
+        items:{
+          queueless: "Sem Setor",
+          accept: "Aceitar",
+          spy: "Espiar",
+          close: "Encerrar",
+          reopen: "Reabrir"
+        },
         buttons: {
           accept: "Responder",
+          acceptBeforeBot: "Aceitar",
+          start: "iniciar",
+          cancel: "Cancelar"
+        },
+        acceptModal: {
+          title: "Aceitar Chat",
+          queue: "Selecionar setor"
         },
       },
       newTicketModal: {
@@ -305,13 +319,7 @@ const messages = {
           apidocs: "Documentação",
           apititle: "API",
           apikey: "API Key",
-          token: "Token",
-          Groups: "Grupos",
-          SMS: "SMS",
-          VoiceCall: "Chamada Telefônica",
-          tfaq: "FAQ",
-          tsuporte: "Suporte",
-          Historico: "Histórico"
+          token: "Token"
         },
         appBar: {
           site: {
@@ -344,8 +352,7 @@ const messages = {
         },
         confirmationModal: {
           deleteTitle: "Excluir",
-          deleteMessage:
-            "Você tem certeza? Essa ação não pode ser revertida! Os tickets desse setor continuarão existindo, mas não terão mais nenhuma setor atribuído.",
+          deleteMessage: "Você tem certeza? Essa ação não pode ser revertida! Os tickets desse setor continuarão existindo, mas não terão mais nenhuma setor atribuído.",
         },
       },
       queueSelect: {
@@ -366,8 +373,7 @@ const messages = {
         },
         searchPlaceholder: "Pesquisar...",
         confirmationModal: {
-          deleteTitle:
-            "Você tem certeza que quer excluir esta Resposta Rápida: ",
+          deleteTitle: "Você tem certeza que quer excluir esta Resposta Rápida: ",
           deleteMessage: "Esta ação não pode ser revertida.",
         },
       },
@@ -455,6 +461,10 @@ const messages = {
               "7200" : "2 horas",
               "21600" : "6 horas",
               "43200" : "12 horas",
+              "86400" : "24 horas",
+              "604800" : "7 dias",
+              "1296000" : "15 dias",
+              "2592000" : "30 dias",
             },
           },
         },