diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index f0c2d7b4..b687d03d 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -183,7 +183,7 @@ const verifyQueue = async (
         });
 
         const body = formatBody(
-            `*${contact.name}*\n\n${greetingMessage}\n\n${options}`,
+            `${greetingMessage}\n\n${options}`,
             contact
         );