diff --git a/backend/src/helpers/Mustache.ts b/backend/src/helpers/Mustache.ts
index 6c0f05be..bfe7bcaa 100644
--- a/backend/src/helpers/Mustache.ts
+++ b/backend/src/helpers/Mustache.ts
@@ -2,15 +2,22 @@ import Mustache from "mustache";
 import Ticket from "../models/Ticket";
 
 export const msgsd = (): string => {
-
   let ms = "";
 
   const hh = new Date().getHours();
 
-  if (hh >= 6) { ms = "Bom dia"; }
-  if (hh > 11) { ms = "Boa tarde"; }
-  if (hh > 17) { ms = "Boa noite"; }
-  if (hh > 23 || hh < 6) { ms = "Boa madrugada"; }
+  if (hh >= 6) {
+    ms = "Bom Dia";
+  }
+  if (hh > 11) {
+    ms = "Boa Tarde";
+  }
+  if (hh > 17) {
+    ms = "Boa Noite";
+  }
+  if (hh > 23 || hh < 6) {
+    ms = "Boa Madrugada";
+  }
 
   return ms;
 };
@@ -18,22 +25,22 @@ export const msgsd = (): string => {
 export const control = (): string => {
   const Hr = new Date();
 
-  const dd: string = ("0" + Hr.getDate()).slice(-2);
-  const mm: string = ("0" + (Hr.getMonth() + 1)).slice(-2);
+  const dd: string = `0${Hr.getDate()}`.slice(-2);
+  const mm: string = `0${Hr.getMonth() + 1}`.slice(-2);
   const yy: string = Hr.getFullYear().toString();
 
-  const ctrl = yy + mm + dd + "T";
+  const ctrl = `${yy + mm + dd}T`;
   return ctrl;
 };
 
 export const date = (): string => {
   const Hr = new Date();
 
-  const dd: string = ("0" + Hr.getDate()).slice(-2);
-  const mm: string = ("0" + (Hr.getMonth() + 1)).slice(-2);
+  const dd: string = `0${Hr.getDate()}`.slice(-2);
+  const mm: string = `0${Hr.getMonth() + 1}`.slice(-2);
   const yy: string = Hr.getFullYear().toString();
 
-  const dates = dd + "-" + mm + "-" + yy;
+  const dates = `${dd}-${mm}-${yy}`;
   return dates;
 };
 
@@ -41,10 +48,10 @@ export const hour = (): string => {
   const Hr = new Date();
 
   const hh: number = Hr.getHours();
-  const min: string = ("0" + Hr.getMinutes()).slice(-2);
-  const ss: string = ("0" + Hr.getSeconds()).slice(-2);
+  const min: string = `0${Hr.getMinutes()}`.slice(-2);
+  const ss: string = `0${Hr.getSeconds()}`.slice(-2);
 
-  const hours = hh + ":" + min + ":" + ss;
+  const hours = `${hh}:${min}:${ss}`;
   return hours;
 };
 
@@ -57,11 +64,10 @@ export default (body: string, ticket?: Ticket): string => {
     date: date(),
     queue: ticket ? ticket?.queue?.name : "",
     connection: ticket ? ticket.whatsapp.name : "",
-    protocol: new Array(
-      control(),
-      ticket ? ticket.id.toString() : ""
-    ).join(""),
+    user: ticket ? ticket?.user.name : "",
+    date_hour: [date(), hour()].join(" as "),
+    protocol: [control(), ticket ? ticket.id.toString() : ""].join("")
   };
 
   return Mustache.render(body, view);
-};
\ No newline at end of file
+};