diff --git a/docs/articles/expensify-classic/expensify-card/Deactivate-or-cancel-an-Expensify-Card.md b/docs/articles/expensify-classic/expensify-card/Deactivate-or-cancel-an-Expensify-Card.md index d7fa33221834..7a704f024ce7 100644 --- a/docs/articles/expensify-classic/expensify-card/Deactivate-or-cancel-an-Expensify-Card.md +++ b/docs/articles/expensify-classic/expensify-card/Deactivate-or-cancel-an-Expensify-Card.md @@ -4,25 +4,41 @@ description: Close an Expensify Card ---
-A cardholder or a Domain Admin can cancel an Expensify Card. You may want to cancel a card: -- To cancel an old Expensify Card after upgrading to the new Expensify Visa® Commercial Card +A cardholder can cancel an Expensify Card themselves, or a Domain Admin can deactivate it. You may want to cancel or deactivate a card: - After a fraudulent or suspicious charge +- When an Expensify Card is lost or damaged - After an employee leaves the company +# Cardholders + +To cancel an Expensify Card assigned to you, + +1. Hover over Settings, then click **Account**. +2. Click the **Credit Card Import** tab. +3. Click **Request a New Card** next to the card. +4. Choose a reason. +5. Confirm your address details for shipping a new card. +6. Consult this [guide](https://help.expensify.com/articles/expensify-classic/expensify-card/Dispute-A-Transaction) for how to dispute fraudulent transactions (where relevant). + # Domain Admins -To cancel an employee's Expensify Card as a Domain Admin, +To deactivate an employee's Expensify Card as a Domain Admin, 1. Hover over Settings, then click **Domains**. 2. Click the name of the domain. -3. Next to the card, click **Terminate**. +3. Next to the card, click **Edit Limit**. +4. Ensure the Custom Smart Limit toggle is enabled to be able to set a specific card limit. Otherwise, the card limit will be determined by the limit set for the group that the employee is in. +5. In the Limit Amount field, set the limit to $0. The card will be disabled for use until the limit is increased. +6. Click **Save**. -# Cardholders +Note: If you have concerns about fraudulent access to a Domain Admin's user account, please message Concierge or email concierge@expensify.com immediately. If necessary, our support team can manually suspend Expensify cards outside of the Expensify Domain as a temporary measure if your account is compromised. -To cancel an Expensify Card assigned to you, +# Terminating an old Expensify Card after upgrading to the new Expensify Visa® Commercial Card -1. Hover over Settings, then click **Account**. -2. Click the **Credit Card Import** tab. -3. Click **Cancel** next to the card. +To terminate old Expensify Cards that have since been upgraded, + +1. Hover over Settings, then click **Domains**. +2. Click the name of the domain. +3. Next to the card, click **Terminate**.