Merge pull request #177 from kerireki/patch-2

Update index.md Changed 'Engage' product name to 'RingCX', eliminated product naming where possible, and minor fixes

docs/interactions/index.md

@@ -1,23 +1,23 @@
-# Introduction to Engage Interactions
+# Introduction to RingCX Interactions
 
 <div class="jumbotron pt-1">
-  <h3 class="display-5">Getting Started with Interactions</h3>
-  <p class="lead">Within the Engage Platform, Interactions encompass the functionality relating to the exchange of information between agents and customers. It is through the Interaction API that developers can post messages back into 3rd-party sources.</p>
-  <p>We invite all developers to try out our Interactions API by writing a simple app to list threads that agents can engage with in almost no time at all. Get started using a Quick Start in any of the following languages:</p>
+  <h3 class="display-5">Getting Started with RingCX Interactions</h3>
+  <p class="lead">Within the RingCX Platform, Interactions encompass the functionality relating to the exchange of information between agents and customers. It is through the Interaction API that developers can post messages back into 3rd-party sources.</p>
+  <p>We invite all developers to try out our Interactions API by writing a simple app to list threads that agents can engage within almost no time at all. Get started using a Quick Start in any of the following languages:</p>
 
   <a href="quick-start/#Javascript" class="btn btn-light qs-link">Node JS &raquo;</a>
   <a href="quick-start/#PHP" class="btn btn-light qs-link">PHP &raquo;</a>
   <a href="quick-start/#Python" class="btn btn-light qs-link">Python &raquo;</a>
   <a href="quick-start/#Ruby" class="btn btn-light qs-link">Ruby &raquo;</a>
 </div>
 
-The Engage Interactions API encompasses the functionality necessary to manage the communication between agents and customers.
+The RingCX Interactions API encompasses the functionality necessary to manage the communication between agents and customers.
 
 ## Core Concepts
 
 ### Sources
 
-A "source" refers to the origination of a customer interaction. Sources are handles to third-party services, external to Engage. Source represent on which platform a given interaction is taking place. Example sources include: Twitter, Facebook, YouTube, etc.
+A "source" refers to the origination of a customer interaction. Sources are handles to third-party services, external to the RingCX. A source represents on which platform a given interaction is taking place. Example sources include: Twitter, Facebook, YouTube, etc.
 
 ### Threads
 
@@ -29,7 +29,7 @@ When an agent chooses to engage with a customer within a thread, they create an
 
 ## Web Messaging
 
-RingCentral Engage offers a fully integrated three-in-one source called **Engage Messaging**:
+RingCentral RingCX offers a fully integrated three-in-one source called **RingCX Messaging**:
 
 * Live Chat mode: This is a real time web chat channel.
 * Messaging mode: This is an asynchronous web chat channel.
@@ -39,9 +39,9 @@ When the source is configured as messaging, the conversation histories are share
 
 Learn more about creating a [web messaging channel](./web-messaging/index.md) so customers can interact with agents right from their browser.
 
-## Engage Bots
+## Bots
 
-An Engage Bot is a specific kind of Engage integration that help developers build automated interactions. A bot follows this simple flow:
+A RingCX Bot is a specific kind of integration that help developers build automated interactions. A bot follows this simple flow:
 
 1. Bot is notified via a webhook of a new thread.
 2. Bot fetches content associated with the interaction.
@@ -55,4 +55,4 @@ Chatbots can be used to perform any of the following functions:
 * Resolve the associated intervention.
 * Transfer the intervention to a human agent for resolution.
 
-<a class="btn btn-primary" href="./chatbots/overview/">Build an Engage Chatbot &raquo;</a>
+<a class="btn btn-primary" href="./chatbots/overview/">Build a RingCX Chatbot &raquo;</a>