Thomas Morris / LSLi unable to uninstall Lead Pro app from Thomas Morris environment (THA)

[Steve-Clark-Reapit]

Thomas Morris have recently migrated from their own environment (THA) to a shared LSLi environment (LSI)

However, they have reported that leads are still coming into THA via the Lead Pro application. They now want them to come into LSI.

I have asked the client to uninstall / disable the application in the THA environment but they are unable to do that because apparently they cannot even see the application installed. This is the case even for the user that apparently installed the application (Richard Carpenter)

Could you please either
a) uninstall /disable the application in THA for them (preferred)
or
b) Explain in details the steps needed to uninstall /disable the application

[Steve-Clark-Reapit]

@HollyJoyPhillips flagging this one in case you can help. We seem to be going around in circles betwween service desk and client in trying to get this issue sorted.

[AshDeeming]

Hi @Steve-Clark-Reapit
THA has now had the LeadPro app uninstalled

An admin from the client database can uninstall apps via the Settings section of the AppMarket

[Steve-Clark-Reapit]

Thanks you very much for the quick action @AshDeeming

[plittlewood-rpt]

@Steve-Clark-Reapit please can you close this issue down once you have confirmation that the issue is resolved (or let us know if it won't let you do it). Cheers

[Steve-Clark-Reapit]

All good. I have advised client this is now uninstalled

[github-actions]

It looks like you have commented on a closed issue. If your comment relates to a bug or feature request, please open a new issue, and include this issue number/url for reference.
For more information on our processes, please click here