From b58128bd7c7a28f8452dbc215fd23697e57a953a Mon Sep 17 00:00:00 2001 From: Cagatay Civici Date: Fri, 7 Jun 2024 10:07:54 +0300 Subject: [PATCH] Update new support --- components/layout/menu.json | 2 +- pages/support/index.js | 318 +++++++++++++++++++++++------------- 2 files changed, 203 insertions(+), 117 deletions(-) diff --git a/components/layout/menu.json b/components/layout/menu.json index b7d5ba133c..7e7665515a 100644 --- a/components/layout/menu.json +++ b/components/layout/menu.json @@ -676,7 +676,7 @@ "href": "https://github.com/orgs/primefaces/discussions" }, { - "name": "PRO", + "name": "PRO Support", "to": "/support" } ] diff --git a/pages/support/index.js b/pages/support/index.js index f98bae3009..f90a877ae8 100644 --- a/pages/support/index.js +++ b/pages/support/index.js @@ -1,152 +1,238 @@ const SupportPage = () => { return (
- PRO Support - -
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- -
Community Support
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- +

+
+ +
Community Support
+

+ Forum {' '} and{' '} - + Discord {' '} - are where the community users gather to seek support, post topics and discuss the technology. GitHub issue tracker is the channel where community users can create tickets however PrimeTek does not guarantee a response time - although they are monitored and maintained by our staff. If you need to secure our response within 1 business day, you may consider PRO support instead. + are where the community users gather to seek support, post topics and discuss the technology. GitHub issue is the channel for the community users to create tickets however PrimeTek does not guarantee a response time although + they are monitored and maintained by our staff. If you need to secure a response, you may consider PRO support instead.

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PRO Support
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Professional Support

- With PRO support, it's easy to support, tune and add features to PrimeReact as if it were an in- house library. PRO is a term based commercial support service. With the exclusive services of PRO account, it is no longer needed - to post questions in community forum and issue reports to community issue tracker at GitHub. A JIRA account will be created to the customer by PrimeTek, this account can be shared between any number of users within your - organization. + With PRO support, it's easy to support, tune, and add features to PrimeReact as an in-house library. With the exclusive services of a PRO account, you no longer need to post questions in the community forum and the community + issue tracker at GitHub. Service is delivered via a private issue tracker based on a one-business-day response time.

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Enterprise Support
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1 Year Subscription

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Service Features
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  • + + Up to 5 accounts +
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+ + Buy Now +
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How It Works
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    1. Purchase PRO Support
    + + Contact{' '} + + PrimeTek + {' '} + to purchase support. + +
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    2. Setup
    + A private repository with an exclusive issue tracker is created for you at GitHub. +
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    3. Request Support
    + Create a ticket with a description of the issue and receive a reply within 1 business day. +
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    4. Estimate and Approval
    + An estimate is provided to resolve the issue, upon your approval the PrimeTek team commences work. +
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    5. Resolution
    + Issue is resolved and the approved hours are deducted from your account. +
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    6. Delivery
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Enhancement Credits
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- New features and enhancement requests are not available in core services and provided via a credit based model instead named PrimeCredit. When you have an enhancement request, initially our team will review your requirement to - verify if it is suitable to be included in the open source core library. We cannot guarantee that all requests can be accepted depending on the project roadmap, workload at the time and type of the requirement. After successful - verification, we prepare an initial estimate in terms of credits and once this estimate is confirmed by you, implementation will be delivered by our team within an estimated timeframe. +

Consulting
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+ Unlock the full potential of your software projects in addition to PRO Support with the premier consulting services of our partners. The team of seasoned consultants is available to provide tailored expertise and guidance, + ensuring your software development initiatives are successful, efficient, and innovative.

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New Components
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Brand new components you need that are not already available in the existing UI suite.

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Deep Expertise
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+ Our consultants are experts with extensive experience in various aspects of software development, including design, architecture, coding, testing, and deployment. They bring a wealth of knowledge and best practices to your + project. +

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New Features
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Enhancements to the components you need such as new properties, events and templating.

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Customized Solutions
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+ We understand that every project is unique. Our consultants work closely with you to understand your specific requirements and challenges, delivering solutions that are perfectly aligned with your business goals.. +

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UX Customization
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Behavioral changes to the existing components.

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Scalable Engagements
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Whether you need short-term advice for a specific problem or long-term strategic guidance, our consulting services are flexible and scalable to meet your needs.

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Frequently Asked Questions
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What is the duration of the service?
-

Support service is for one year.

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How many JIRA accounts do we get?
-

We provide one shared account per organization that any number of members in your organization can use it.

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+

+ We are proud to collaborate with{' '} + + KSM + {' '} + that share our commitment to excellence and open source values. +

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What happens if we extend after 1 year and we have unused tickets?
-

Unused tickets expire and cannot be transferred to the new subscription.

+ -
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When can we purchase PrimeCredits for feature development?
-

PrimeCredits can be purchased anytime during an active subscription.

- -
Are all of our requests guaranteed to be implemented with PrimeCredits?
-

No, PrimeTek does not guarantee the implementation so it is suggested to confirm with us before purchasing credits.

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+
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Can we get PrimeCredits without PRO support?
-

No, feature development is exclusive to PRO members.

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+
Frequently Asked Questions
+
+
+
+
How many issue tracker accounts do we get?
+

We provide at most 5 accounts per organization.

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What is the duration of the service?
+

Service ends either when all support hours are used or after 1 year.

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What happens if we extend after 1 year and we have unused hours?
+

Unused hours expire and are not transferred to the new term.

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+
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What are hours used for?
+

Hours are utilized when creating tickets, filing defects, requesting enhancements, POC implementations of a use case and questions.

+
-
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Is there a limit on developers in our organization who can use the service?
-

PRO is per organization so there is no limit on the number of developers.

- -
What is not covered by PRO?
-

As PRO support focuses on the library, application consulting and code reviews are out of scope.

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Are the changes delivered with a custom build?
+

No, changes become part of the PrimeReact core and pushed to the public npm package on next update.

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Who provides the support service?
+

Support service is provided by the PrimeReact team at PrimeTek.

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+
+
Is there a minimum hour requirement?
+

At least 25 hours are required to initiate the service.

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What happens if the issue takes longer or shorter than the approved estimate?
+

The confirmed estimate is still used even if it takes longer to resolve the issue.

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Can we request new features and enhancements?
+

Yes, initially the request needs to be approved by PrimeTek based on project roadmap fit. As a result, not all requests may be accepted.

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What are the payment terms?
+

Payment in advance is required to initiate the service.

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+
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What payment methods are available?
+

Credit card and bank wire transfers are the available options.

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+
We are a reseller, can we purchase this support for our client?
+

That is possible, the service will be provided to your client even if you are the contact in purchase process.

+