Devices don't report location; can't find access points even though Wi-Fi is on

[ghost]

Problem

Some devices, including but not limited to Microsoft Surface Pro 3 tablets, can't report a location with the new Prey client. Bash client 0.6.4 reports fine. These are the log errors:

error Mon, 19 Jan 2015 14:46:00 GMT [reports] Unable to get location: No access points found.
error Mon, 19 Jan 2015 14:46:00 GMT [reports] Unable to get access_points_list: No access points found.
error Mon, 19 Jan 2015 14:46:00 GMT [reports] Unable to get active_access_point: No access points found.

How it was detected

User feedback.

Suggestion

Find out what's wrong. Fix the access point problem when Wi-Fi is indeed enabled.

References

• https://help.preyproject.com/topics/unknown-location-for-surface-pro-3-it-s-right-next-to-me
• https://secure.helpscout.net/conversation/77611814/16387/

[camilaburgos]

The log file of a OS X user is showing up the same issue.

• https://secure.helpscout.net/conversation/74887296/15430/

[ghost]

I think I found a pattern after a long time troubleshooting with users. The problem seems to be invalid characters on the nearby SSIDs. For example, when running netsh wlan show all you can see characters in the form of �.

Here are some references:

• https://secure.helpscout.net/conversation/87114250/19757/
• https://secure.helpscout.net/conversation/82197228/17862/

[mauricioschneider]

Fixed in v1.4.1