Windows XP SP3 32 bit - Not able to finish installation configuration as Existing user

[mauricioschneider]

---- ACTION DETAILS ----

Action Performed:

1. Go to https://panel.preyproject.com/signup and create a new user profile;
2. Download Prey installation file v.1.3.7. for Windows XP 32;
3. Run the installation file of the file v.1.3.7;
4. When prompted by Prey Configurator to choose between installation as New User or Existing User, check Existing User and push Next button;
5. Fill in the fields with your Prey account credentials as done in https://panel.preyproject.com/signup;
6. Observe the result

Expected Result:
Installation Configuration as Existing user should be accomplished

Actual Result:
Installation Configuration process is halted by an error message.

Additional Info:
Windows XP SP3 Version 2002
Computer: Dell Inspiron510m
Processor Intel Pentium 1.70GHz, 2GO RAM
Bug is reproducible 5 out of 5 times

Error Code/Message:
Linking device...
Error! Invalid hardware.base: At least one of the following is required: uuid serial_number bios_vendor

---- ENVIRONMENT ----

Antispyware :Ad Aware ,Antivirus:AVG,Language:English ,Operating System:Windows,Operating System Version:XP,Web Browser:Chrome,Desktop Accessories:Webcam,Desktop Accessories:Microphone,Desktop Accessories:Speakers,Desktop Accessories:Headset

2015-02-16 18:52:25.0:You are welcome Mauricio!
2015-02-16 18:49:46.0:OK, so the bug is caused because wmic is not available in your OS. I think it's available from WIN XP Pro and above. Thanks for your feedback.
2015-02-16 18:47:41.0:Mauricio, my desktop's OS is in French language. The CMD did not come with any results for the given commands. It says in French "command not recognized as internal or external command, nor as an executable program or command file".
2015-02-16 18:23:50.0:Sure Anvar, as long as the output of all the commands is readable, it should suffice. Thanks.
2015-02-16 18:22:16.0:Hi Mauricio, can I attach here the screenshot of what I get from the CMD?
2015-02-16 14:27:17.0:Anvar, I need some further information in order to debug the issue and see if this is indeed a bug on the client. Could you please open a Windows command prompt, run the following commands and paste the output here?

• wmic path win32_computersystemproduct get uuid /value
• wmic bios get serialnumber /value
• wmic bios get SMBIOSBIOSVersion /value

Thanks in advance.
2015-02-16 04:36:53.0:Dear Anna,
I have re-attached the requested screenshot. Should you have problems in opening it, please let me know.
2015-02-16 02:06:26.0:Hi Anvar,

The image you attached appears to be broken. Could you please attach another screenshot or video of your issue?

Thank you.

Anna Momatava,
TTL

---- UTEST PROPERTIES ----

uTest Bug Id: 1372737
Title: Windows XP SP3 32 bit - Not able to finish installation configuration as Existing user
Status: Approved

Type: Functional
Frequency: Every Time
Severity: Critical

Product: Desktop agent (1.3.7-rc2)
Test Cycle: Desktop agent 1.3.7-rc2
---- UTEST Attachment ----

Bug1372737_prey.log : https://utest-dl.s3.amazonaws.com/7649/9794/63604/null/bugAttachment/Bug1372737_prey.log?AWSAccessKeyId=AKIAJVVOIXUIFRTEEEKQ&Expires=1740417656&Signature=rtdcQsQe%2F2oMJfcRqJF%2FU58KnBI%3D
Bug1372737_Installation problem 2.PNG : https://utest-dl.s3.amazonaws.com/7649/9794/63604/null/bugAttachment/Bug1372737_Installation%20problem%202.PNG?AWSAccessKeyId=AKIAJVVOIXUIFRTEEEKQ&Expires=1740417656&Signature=bdduNHsxzpqk6ibczUAl7JSo3SY%3D
Bug1372737_CMD results.PNG : https://utest-dl.s3.amazonaws.com/7649/9794/63604/null/bugAttachment/Bug1372737_CMD%20results.PNG?AWSAccessKeyId=AKIAJVVOIXUIFRTEEEKQ&Expires=1740417656&Signature=%2Fft9QF68xtWfFLq%2Bm8EvJ2SGeIc%3D

[Skoddd]

I have the same error:

---

Prey Configurator

Linking device...
Error! Invalid hardware.base: At least one of the following is required: uuid serial_number bios_vendor

---

OK

lenovo y50, w 8.1, prey 1.5.1