Invalid os: does not exist

[rebeccaadams1232]

Hi, I'm having the same issue as here: #45 which is closed
Perhaps Redhat Workstation isn't recognised?

lsb_release -a
LSB Version: :base-4.0-amd64:base-4.0-noarch:core-4.0-amd64:core-4.0-noarch:graphics-4.0-amd64:graphics-4.0-noarch:printing-4.0-amd64:printing-4.0-noarch
Distributor ID: RedHatEnterpriseWorkstation
Description: Red Hat Enterprise Linux Workstation release 6.6 (Santiago)
Release: 6.6
Codename: Santiago

Output from /usr/lib/node_modules/prey/bin/prey

PREY 1.3.9 spreads its wings!
Current time: Wed Sep 09 2015 14:45:00 GMT+0100 (BST)
Running with PID 3592 as root over Node.js v0.10.40 on a x64 linux system (2.6.32-504.23.4.el6.x86_64)

 info Wed, 09 Sep 2015 13:45:00 GMT [triggers] Watching: connection, network, power
 info Wed, 09 Sep 2015 13:45:00 GMT [actions] Starting trigger: connection
 info Wed, 09 Sep 2015 13:45:00 GMT [actions] Running: connection
 info Wed, 09 Sep 2015 13:45:00 GMT [actions] Starting trigger: network
 info Wed, 09 Sep 2015 13:45:00 GMT [actions] Starting trigger: power
 info Wed, 09 Sep 2015 13:45:00 GMT [actions] Running: network
 info Wed, 09 Sep 2015 13:45:00 GMT [actions] Running: power
 info Wed, 09 Sep 2015 13:45:00 GMT [control-panel] Gathering device data...
 info Wed, 09 Sep 2015 13:45:00 GMT [reports] Gathering specs report.
error Wed, 09 Sep 2015 13:45:00 GMT [reports] Unable to get storage_devices_list: TODO!
 info Wed, 09 Sep 2015 13:45:00 GMT [reports] Report gathered: specs
error Wed, 09 Sep 2015 13:45:01 GMT [control-panel] Unable to register device: Invalid os:  does not exist.
error Wed, 09 Sep 2015 13:45:01 GMT Error: Invalid os:  does not exist.
 info Wed, 09 Sep 2015 13:45:01 GMT 1 plugins loaded with 1 errors.

critical Wed, 09 Sep 2015 13:45:01 GMT UNCAUGHT EXCEPTION: Invalid os: does not exist.
info Wed, 09 Sep 2015 13:45:01 GMT Gracefully shutting down. Will self-destruct in 5 secs.
info Wed, 09 Sep 2015 13:45:01 GMT [actions] Stopping: connection
info Wed, 09 Sep 2015 13:45:01 GMT [actions] Stopping: network
info Wed, 09 Sep 2015 13:45:01 GMT [actions] Stopping: power
info Wed, 09 Sep 2015 13:45:01 GMT [hooks] Unregistering hooks.
info Wed, 09 Sep 2015 13:45:06 GMT Time's up, shutdown forced. Have a jolly good day sir.

[mauricioschneider]

Hello @rebeccaadams1232,

I'll take care of adding said OS to the valid OS list in our servers and let you know when it's done.

[rebeccaadams1232]

Many thanks :)

[mauricioschneider]

@rebeccaadams1232

We just deployed the fix with the OS addition. Please, feel free to check if it's working now and let us know how it goes. In the meanwhile I'll go ahead and mark the issue as close, but you can re-open it at any time.

[rebeccaadams1232]

Wahoo, works now :)
Thanks!

[mauricioschneider]

I'm glad it's working now. Thanks for letting us know.

[explit7]

Hello guys. we have a big trouble to install prey on Sailfish OS Version 2.0.2.48 (i486 / armv7l)

Early versions of Sailfish OS were supported on the Jolla phone.
No we get the same
Error! Invalid os: does not exist.

Which information do you need to support the newer versions of sailfish OS?

[explit7]

Do you already have a Prey account?

• yes/no: [yes]
  Well hello old friend!
  Please type your account's email address.
• email: ex***@**.*
  Well played. Now enter your password.
• pass: ***********
  Credentials verified.
  Linking device...
  Error! Invalid os: does not exist.

[root@localhost nemo]# lsb_release -a
LSB Version: :core-3.1-arm:core-3.1-noarch:core-3.2-arm:core-3.2-noarch:core-4.0-arm:core-4.0-noarch:desktop-3.1-arm:desktop
-3.1-noarch:desktop-3.2-arm:desktop-3.2-noarch:desktop-4.0-arm:desktop-4.0-noarch
Distributor ID: #Thisfileiscopiedashw-release(analogoustoos-release)
Description: # This file is copied as hw-release (analogous to os-release)
Release: n/a
Codename: analogoustoos-release
[root@localhost nemo]#

[explit7]

[root@Sailfish nemo]# lsb_release -a
LSB Version: :core-3.1-ia32:core-3.1-noarch:core-3.2-ia32:core-3.2-noarch:core-4.0-ia32:core-4.0-noarch:desktop-3.1-ia32:des
ktop-3.1-noarch:desktop-3.2-ia32:desktop-3.2-noarch:desktop-4.0-ia32:desktop-4.0-noarch
Distributor ID: #Thisfileiscopiedashw-release(analogoustoos-release)
Description: # This file is copied as hw-release (analogous to os-release)
Release: n/a
Codename: analogoustoos-release
[root@Sailfish nemo]#

This is for the i486 (Tablet), the upper lsb_release is arm

[Grigsby2]

I have the same problem on openSUSE Leap 42.1 (which is not really an obscure distribution).

Prey output:

PREY 1.3.9 spreads its wings!
Current time: Fri Aug 12 2016 22:47:07 GMT-0400 (EDT)
Running with PID 18298 as root over Node.js v4.4.5 on a x64 linux system (4.1.27-27-default)

 info Sat, 13 Aug 2016 02:47:07 GMT [triggers] Watching: connection, network, power
 info Sat, 13 Aug 2016 02:47:07 GMT [actions] Starting trigger: connection
 info Sat, 13 Aug 2016 02:47:07 GMT [actions] Running: connection
 info Sat, 13 Aug 2016 02:47:07 GMT [actions] Starting trigger: network
 info Sat, 13 Aug 2016 02:47:07 GMT [actions] Starting trigger: power
 info Sat, 13 Aug 2016 02:47:07 GMT [actions] Failed: network -> ENOENT - Command not found: /usr/bin/dbus-monitor
error Sat, 13 Aug 2016 02:47:07 GMT Error: ENOENT - Command not found: /usr/bin/dbus-monitor
 info Sat, 13 Aug 2016 02:47:07 GMT [actions] Failed: power -> ENOENT - Command not found: /usr/bin/dbus-monitor
error Sat, 13 Aug 2016 02:47:07 GMT Error: ENOENT - Command not found: /usr/bin/dbus-monitor
 info Sat, 13 Aug 2016 02:47:07 GMT [control-panel] Gathering device data...
 info Sat, 13 Aug 2016 02:47:07 GMT [reports] Gathering specs report.
error Sat, 13 Aug 2016 02:47:07 GMT [reports] Unable to get storage_devices_list: TODO!
 info Sat, 13 Aug 2016 02:47:07 GMT [reports] Report gathered: specs
error Sat, 13 Aug 2016 02:47:08 GMT [control-panel] Unable to register device: Invalid os:  does not exist.
error Sat, 13 Aug 2016 02:47:08 GMT Error: Invalid os:  does not exist.
 info Sat, 13 Aug 2016 02:47:08 GMT 1 plugins loaded with 1 errors.

critical Sat, 13 Aug 2016 02:47:08 GMT UNCAUGHT EXCEPTION: Invalid os: does not exist.
info Sat, 13 Aug 2016 02:47:08 GMT Gracefully shutting down. Will self-destruct in 5 secs.
info Sat, 13 Aug 2016 02:47:08 GMT [actions] Stopping: connection
info Sat, 13 Aug 2016 02:47:08 GMT [hooks] Unregistering hooks.
info Sat, 13 Aug 2016 02:47:13 GMT Time's up, shutdown forced. Have a jolly good day sir.

lsb_release -a output:

LSB Version: core-5.0-amd64:core-5.0-noarch:desktop-5.0-amd64:desktop-5.0-noarch:imaging-5.0-amd64:imaging-5.0-noarch:languages-5.0-amd64:languages-5.0-noarch
Distributor ID: SUSE LINUX
Description: openSUSE Leap 42.1 (x86_64)
Release: 42.1
Codename: n/a

Any help or advice would be appreciated.

[explit7]

Someone from prey need to update the program to recognize our distros. without help from prey, that would be difficult.... :-(