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Plex for Windows crashes on start #1064

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Candyffm opened this issue Jan 9, 2022 · 2 comments
Open

Plex for Windows crashes on start #1064

Candyffm opened this issue Jan 9, 2022 · 2 comments

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@Candyffm
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Candyffm commented Jan 9, 2022

Test environment

PMS Version: 1.25.2.5319
PMP Version: 1.39.1.2763-300bb607
Windows 10 Home, Build 19044 (latest; no updates available), Lenovo Legion 5 Pro, Nvidia GeForce Game Ready-driver version 497.29

Steps to reproduce

  1. install Plex-1.39.1.2763-300bb607-x86_64.exe on Windows x64 from https://www.plex.tv/media-server-downloads/#plex-app
  2. double click plex icon

Current behavior

  1. The GUI never shows up, there is no error message.
  2. Plex.exe shows up in task manager for a second and then just disappears.
  3. A crash dump ist created under C:\Users[user]\AppData\Local\CrashDumps on each start
  4. This support article's path (%LOCALAPPDATA%\PlexMediaPlayer\logs) is not available but %LOCALAPPDATA%\Plex\logs is, so I included these logs

Expected behavior

  1. Plex Media Player Interface should show up

what I tried

  1. unistalling PMP --> reinstalling
  2. restarting the machine
  3. starting plex.exe as administrator
  4. Analysis with Microsoft's DebugDiag Analysis Tool --> result: contact Plex Inc.

As this is a fairly new purchase, I did not have the chance to test an earlier version of the app.

crash_dump_log.zip

@Candyffm Candyffm changed the title Player crashes after fresh install Plex for Windows crashes after fresh install on new Laptop Jan 9, 2022
@Candyffm Candyffm changed the title Plex for Windows crashes after fresh install on new Laptop Plex for Windows crashes on start Jan 9, 2022
@MoAbbasiii
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Exact same issue for me. App launches away from the desktop and a grey window that's attempting to load. Never actually loads nor functions.

@oucil
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oucil commented Feb 2, 2022

I'm having a similar issue on one of my Windows 10 x64 machines, though not on others. I'm using 1.40.1 on all of my machines and it's only affecting the one, though all of them are X64, Windows 10. Like the OP, it looks like it's going to start, I get the "wait" mouse icon a couple times, then nothing. No window appears, and no error messages. I've tried running "sfc /scannow" in PowerShell, re installing the app after uninstalling and physically removing the installation folder and any remaining files, and I've rebooted a lot; no joy.

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3 participants