Common Issues

Common Issues

How to report an issue?

Please make sure you're running the latest PlexGuide version (pgupdate), then redeploy the app that is having issues. If you have a problem with uploading or /mnt/unionfs, please redeploy your mounts first.

If that does not resolve it then follow these steps:

Can't install app, app broken?

Deploy the app again and copy the output from the deployment, make a pastebin and share it with us. Please include your plexguide version, your plexguide edition (Move or blitz), and the last time you deployed the app.

Can't deploy mounts, nothing in /mnt/unionfs?

Please read further as this can be many things.

Deploy the mounts again and copy the output from the deployment, make a pastebin and share it with us. Please include your plexguide version, your plexguide edition (Move or blitz), and the last time you deployed the mounts. Check the following:

du -h /mnt/move
ls -la /mnt/unionfs
ls -la /mnt/gdrive
ls -la /mnt/gcrypt (if using move encryption)
ls -la /mnt/tdrive (if using blitz)
ls -la /mnt/tcrpt (if using blitz encryption)

Below are custom commands that display the status of a service

sunionfs 
sgdrive
sgcrypt (if using move encryption)
stdrive (if using blitz)
stcrypt (if using blitz encryption)```

mergerfs --version

Nothing in /mnt/unionfs or /mnt/gdrive?

Check your Move/Blitz configuration. Make sure you enable the google drive api in the google admin settings. If using blitz, make sure you set the correct permissions on the service accounts, they should be contributors, not content-managers!

Files not uploading?

Check your Move/Blitz configuration. Make sure you enable the google drive api in the google admin settings. If using blitz, make sure you set the correct permissions on the service accounts, they should be contributors, not content-managers!

Check your downloaders (nzbget,sabnzbd,rutorrent,etc), you can safely reinstall them to enforce the correct paths (please don't change these). Check your category folder paths in nzbget/sabnzbd, they should be blank!

Check your sonarr/radarr configuration, make sure your library is /mnt/unionfs/tv or /mnt/unionfs/movies. Make sure your remote mappings are correct on the download clients screen (see radarr/sonarr wiki).

If using blitz, run blitz in the cli and check it's log. Duplicate directory warnings need to be addressed. If you see those, go to gdrive website and delete the duplicate empty one.

Sonarr/Radarr is moving my downloads to /movies or /tv and not /mnt/unionfs/tv or /mnt/unionfs/movies

You either misconfigured the Remote Download Mappings or you failed to add them. Please consult sonarr/radarr wikis and make sure you did everything.

Plex sees the newly downloaded files, then they disappear!

It sounds like you didn't setup sonarr/radarr to connect to plex so sonarr/radarr can tell plex to rescan when downloads are completed/moved/renamed. Make sure all 3 options are set.

I get some other error HELP ME!

If you're having an issue with an app, redeploy it first. Make sure you scroll up and copy the entire output from the deployment and put in on pastebin and share it with us. We need this to help. Also don't forget to tell us if you're using move or blitz, what version of PG you're on and when's the last time you deployed mounts/apps.