No text/cursor in terminal with platform-ide-terminal 2.9.0

[ManuelZ]

• I have reset Atom to defaults prior to submitting report.
• I have not reset Atom to defaults prior to submitting report.

Description

When I open a terminal I get no terminal, nor errors, just a "loading" terminal.

• Deleted .atom folder
• Uninstalled Atom
• Installed Atom 1.34.0
• Installed platform-ide-terminal 2.9.0 via apm

Steps to reproduce

1. Open Atom
2. Click in the bottom left "+" terminal button

Expected behavior:

• To get a terminal

Actual behavior:
No terminal appears:

Reproduces how often:

• All the time

Versions

> atom --version

Atom    : 1.34.0
Electron: 2.0.16
Chrome  : 61.0.3163.100
Node    : 8.9.3

> apm --version

apm  2.1.3
npm  6.2.0
node 8.9.3 x64
atom 1.34.0
python 3.6.6
git 2.15.1.windows.2
visual studio 2015

OS name and version: Windows 10 Home 1809
Platformio-ide-terminal version: 2.9.0

Additional Information

---

Me too reports

Anyone else facing this exact issue and posting "me too" reports here, please copy and paste this into the reply field and provide the requested information.

Thank you.

[the-j0k3r]

Thank you for your ticket.

A few things I suggest trying.

Disable GPU rendering in Atom.

1. see https://flight-manual.atom.io/hacking-atom/sections/debugging/#check-if-your-gpu-is-causing-the-problem

• in an external terminal run the commands above, then restart Atom and retry.

2. Try with python 2.7 instead of 3.6.6? (node-pty-prebuilt install scripts doesnt suport python 3.x.x

• uninstall python 3.6.6 install 2.7
• uninstall platformio-ide-terminal via apm and reinstall via apm.

3. Also if you have a virtual machine to test with Windows 10 pro (just a trial install of the OS will do for testing purposes.)

• Install Atom 1.34.0 and then platformio-ide-terminal 2.9.0 via apm again with python 2.7

Please report back with full results.

[jhollowe]

Does platformio-ide-terminal install any extra things outside of the .atom directory? I have tried reinstalling Atom and this on a computer that had older versions of this package, but that did not work. I installed on a computer that I had not installed this package on before and it worked.

Are there any outdated external assets that might need to be deleted also?

[the-j0k3r]

Does platformio-ide-terminal install any extra things outside of the .atom directory?

Not that Im aware of, but package installation is done by apm platformio-ide-terminal has nothing to do with this process..
Bare in mind Atom leaves various directories behind location dependent on OS, and your experiment proves that there is something going wrong,in this older machine likely a product of something going awry sometime in the past.

Please delete All Atom/Related created directories and try again, if it persists open a new ticket with required information, its preferable to try and triage things.

[the-j0k3r]

@ManuelZ a reminder to lets us know the result of suggestions above.

[the-j0k3r]

Ill close this as duplicate of #668 its where I been merging all duplicates and transplant the issue report to there.

Please use #668 from now on.