Subscription Not Canceled on Failed Charge

[tbell511]

I have a problem with customer subscriptions not cancelling when there is a failed charge on a recurring payment.

I created a plan with a 1day free trial, and used Striped test card that will fail.
For 1 day, the customers subscription said "trialling". Okay perfect.
When the charge failed, stripe immediately cancelled the subscription and sent all the necessary web hooks that were received and processed. Yet that particular subscription now says "active". The "delinquent" option on that account was set to true though.

What could be causing this? I am confused because the admin is telling me the webhooks were "successfully" processed.

Thanks!

[paltman]

We should probably write a test of some sort to simulate/reproduce this so we can fix. I suspect that while all webhooks say "processed" some are just defaulting and not calling the appropriate action to sync or the attributes expected have changed.

[gregnewman]

@formatically can you give me some more information? What does updated, canceled_at and cancel_at_period_end have for values? Also, what is your stripe settings for retries and what is the count on that? I realize this ticket is dated but maybe you still have some insight into those?

I have written tests for the sync method and it's updating properly. However, I'm curious what those values are above.

[tbell511]

@gregnewman For a test, I just subscribed to another subscription that will fail in 1 day. I can get that information to you as soon as it fails. That being said, I am pretty sure I fixed the issue by creating a receiver that listened for a particular webhook. I'll get all that information to you as well.

Just wondering, do you know of a better way to test failed charges? It's annoying having to wait an entire day to see if code works!

[gregnewman]

Thanks @formatically. Unfortunately I don't aside from writing a test. But the data that is sent via the webhooks might not be identical to what I'm using in my tests.