Issue importing transactions with Data Importer using Nordigen service

[mtorne]

Support guidelines

• I've read the support guidelines

I've found a bug and checked that ...

• ... the documentation does not mention anything about my problem
• ... there are no open or closed issues that are related to my problem
• ... it's definitely a Firefly III issue, not me

Description

Issue in data conversion screen, importing transactions from Banco Santander with Data Importer using Nordigen service, which previously worked.
This is the error shown
ine #0: Could not download from GoCardless: GuzzleHttp\Exception\ClientException: Client error: GET https://ob.nordigen.com/api/v2/accounts/0e59a66d-3bef-4a82-999e-43681690a0d7/transactions/ resulted in a 401 Unauthorized response: {"summary":"Couldn't update account transactions","detail":"Access has expired or it has been revoked. To restore access (truncated...)

Debug information

[2024-02-06 11:46:41] local.DEBUG: Response for basic information request: {"id":"0e59a66d-3bef-4a82-999e-43681690a0d7","created":"2023-10-11T07:26:17.400096Z","last_accessed":"2024-02-06T10:46:40.704021Z","iban":"ES7700490759372110746256","institution_id":"SANTANDER_BSCHESMM","status":"READY","owner_name":"******"}
[2024-02-06 11:46:41] local.DEBUG: Done downloading information for debug purposes.
[2024-02-06 11:46:41] local.DEBUG: Request parameters will be set to:
[2024-02-06 11:46:41] local.DEBUG: authenticatedGet(https://ob.nordigen.com/api/v2/accounts/0e59a66d-3bef-4a82-999e-43681690a0d7/transactions/)
[2024-02-06 11:46:41] local.DEBUG: Now at App\Http\Controllers\Import\ConversionController::status(conv-u2GUYI2jCuuV)
[2024-02-06 11:46:41] local.DEBUG: Now in startOrFindConversion(conv-u2GUYI2jCuuV)
[2024-02-06 11:46:41] local.DEBUG: Conversion status is "conv_running"
79.116.25.33 - - [06/Feb/2024:11:46:41 +0100] "GET /import/convert/status?identifier=conv-u2GUYI2jCuuV HTTP/1.1" 200 1193 "http://130.61.226.64:81/import/convert" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/115.0"
[2024-02-06 11:46:42] local.DEBUG: Now at App\Http\Controllers\Import\ConversionController::status(conv-u2GUYI2jCuuV)
[2024-02-06 11:46:42] local.DEBUG: Now in startOrFindConversion(conv-u2GUYI2jCuuV)
[2024-02-06 11:46:42] local.DEBUG: Conversion status is "conv_running"
79.116.25.33 - - [06/Feb/2024:11:46:42 +0100] "GET /import/convert/status?identifier=conv-u2GUYI2jCuuV HTTP/1.1" 200 1193 "http://130.61.226.64:81/import/convert" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/115.0"
[2024-02-06 11:46:43] local.DEBUG: Now at App\Http\Controllers\Import\ConversionController::status(conv-u2GUYI2jCuuV)
[2024-02-06 11:46:43] local.DEBUG: Now in startOrFindConversion(conv-u2GUYI2jCuuV)
[2024-02-06 11:46:43] local.DEBUG: Conversion status is "conv_running"
79.116.25.33 - - [06/Feb/2024:11:46:43 +0100] "GET /import/convert/status?identifier=conv-u2GUYI2jCuuV HTTP/1.1" 200 1193 "http://130.61.226.64:81/import/convert" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/115.0"
[2024-02-06 11:46:44] local.ERROR: GuzzleHttp\Exception\ClientException: Client error: GET https://ob.nordigen.com/api/v2/accounts/0e59a66d-3bef-4a82-999e-43681690a0d7/transactions/ resulted in a 401 Unauthorized response:
{"summary":"Couldn't update account transactions","detail":"Access has expired or it has been revoked. To restore access (truncated...)

[2024-02-06 11:46:44] local.ERROR: {"summary":"Couldn't update account transactions","detail":"Access has expired or it has been revoked. To restore access reconnect the account.","status_code":401,"type":"AccessExpiredError"}
[2024-02-06 11:46:44] local.ERROR: GuzzleHttp\Exception\ClientException: Client error: GET https://ob.nordigen.com/api/v2/accounts/0e59a66d-3bef-4a82-999e-43681690a0d7/transactions/ resulted in a 401 Unauthorized response:
{"summary":"Couldn't update account transactions","detail":"Access has expired or it has been revoked. To restore access (truncated...)

[2024-02-06 11:46:44] local.DEBUG: Now in setConversionStatus(conv_errored)
[2024-02-06 11:46:44] local.DEBUG: Found "conv-u2GUYI2jCuuV" in the session
[2024-02-06 11:46:44] local.DEBUG: Now in startOrFindConversion(conv-u2GUYI2jCuuV)
[2024-02-06 11:46:44] local.DEBUG: Conversion status is "conv_running"
[2024-02-06 11:46:44] local.DEBUG: Now in storeConversionStatus(conv-u2GUYI2jCuuV): conv_errored
79.116.25.33 - - [06/Feb/2024:11:46:36 +0100] "POST /import/convert/start?identifier=conv-u2GUYI2jCuuV HTTP/1.1" 200 1197 "http://130.61.226.64:81/import/convert" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/115.0"
[2024-02-06 11:46:44] local.DEBUG: Now at App\Http\Controllers\Import\ConversionController::status(conv-u2GUYI2jCuuV)
[2024-02-06 11:46:44] local.DEBUG: Now in startOrFindConversion(conv-u2GUYI2jCuuV)
[2024-02-06 11:46:44] local.DEBUG: Conversion status is "conv_errored"

Expected behaviour

No response

Steps to reproduce

Data importing from banco santander using nordigen (I tried other banks and still works)

Additional info

No response

[JC5]

That doesn't seem to be a bug. Access was revoked by your bank or it was expired. I can't magically fix that.

[notorius28]

Same problem here with the same bank (Santander) for my current integration . I've been trying also to setup a new import through "Import from GoCardless" and the errors in the log are the same that @mtorne has reported.

Tested the connection with the bank under GoCardless website (https://bankaccountdata.gocardless.com/data/) and it happens to work properly.

[mtorne]

In my case I setup a new import from gocardless , just to ensure access has not been expired. I would be good, where is the root cause. Thanks a lot

[JC5]

The code is the same for everybody. Bank specific issues lie with the bank or with GoCardless.