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User sees less-readable error message directly from Stripe/StripeSCA backlog #5240

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filipefurtad0 opened this issue Apr 16, 2020 · 1 comment
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bug-s5 We can live with it... Few users are impacted.

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@filipefurtad0
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Description

Failing authentication in Stripe SCA displays an informative but less readable/user friendly error message - in this case a long message, text with underscores (see pic below).

Expected Behavior

An informative but user-friendly message should be shown.

Something like this, perhaps:
"The provided Payment Method has failed authentication. Please try again with valid credentials or choose another payment method.

Actual Behaviour

The error message reads:
"The provided PaymentMethod has failed authentication. You can provide payment_method_data or a new PaymentMethod to attempt to fulfill this PaymentIntent again."

Steps to Reproduce

  1. Place an item in the cart
    2.- set up/choose Stripe SCA as a payment method
  2. attempt to place an order using a card like 4000 0027 6000 3184, and fail authentication, when asked to.
  3. The error message should appear.

Animated Gif/Screenshot

image.png

Severity

bug-s5: we can live with it, only a few users impacted

Your Environment

  • Version used: observed v2.9.2
  • Browser name and version: Firefox 75
  • Operating System and version (desktop or mobile): Ubuntu 18.04

Possible Fix

@filipefurtad0 filipefurtad0 added the bug-s5 We can live with it... Few users are impacted. label Apr 16, 2020
@audez
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audez commented Sep 5, 2022

Yea we just had a client that is stuck and didn't understand the error message. In other languages than English, it is very difficult to understand as it mixes class/variables names in English and the other language..
IMG_20220905_094115

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Labels
bug-s5 We can live with it... Few users are impacted.
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