Backoffice not available for some users ? (Error 500)

[RachL]

Description

Some users cannot reach the /admin URL (or any URL in the backoffice without seeing the snail).

I'm trying to find a pattern and it is possible it only affect owners and not managers. But I need more data to confirm.

Super admin cannot reach these enterprise profile as well. Error 500

Steps to Reproduce

1. Log in as super admin on French production
2. Try to reach /admin/enterprises/le-jardin-de-deux-main/editor /admin/enterprises/hub-demo-open-food-france/edit
3. See an error 500
4. Try to log in as manager of these hubs : same error
5. Try another hub like /admin/enterprises/nantes-chantenay/edit No problem. What's the difference between the two of them?
6. Try to reach the enterprise "Hub demo Open Food France" with rachel.arnould[at]openfoodfrance.org (manager) everything is working well...

Animated Gif/Screenshot

Severity

bug-s1: a critical feature is broken: checkout, payments, signup, login

Your Environment

• Version used: v2.5.3
• Browser name and version: Firefox 69
• Operating System and version (desktop or mobile): Desktop

[mkllnk]

This is related to this Bugsnag issue: https://app.bugsnag.com/open-food-france/open-food-france-prod/errors/5daf8035e90ad6001b8e2cbb

/home/openfoodnetwork/.rbenv/versions/2.1.9/lib/ruby/2.1.0/net/http.rb:879:in `initialize': getaddrinfo: Temporary failure in name resolution (ActionView::Template::Error)
    from /home/openfoodnetwork/.rbenv/versions/2.1.9/lib/ruby/2.1.0/net/http.rb:879:in `open'
    from /home/openfoodnetwork/.rbenv/versions/2.1.9/lib/ruby/2.1.0/net/http.rb:879:in `block in connect'
    from /home/openfoodnetwork/.rbenv/versions/2.1.9/lib/ruby/2.1.0/timeout.rb:90:in `block in timeout'
    from /home/openfoodnetwork/.rbenv/versions/2.1.9/lib/ruby/2.1.0/timeout.rb:100:in `call'
    from /home/openfoodnetwork/.rbenv/versions/2.1.9/lib/ruby/2.1.0/timeout.rb:100:in `timeout'
    from /home/openfoodnetwork/.rbenv/versions/2.1.9/lib/ruby/2.1.0/net/http.rb:878:in `connect'
    from /home/openfoodnetwork/.rbenv/versions/2.1.9/lib/ruby/2.1.0/net/http.rb:863:in `do_start'
    from /home/openfoodnetwork/.rbenv/versions/2.1.9/lib/ruby/2.1.0/net/http.rb:858:in `start'
    from gems/aws-sdk-1.11.1/lib/aws/core/http/connection_pool.rb:301:in `start_session'
    from gems/aws-sdk-1.11.1/lib/aws/core/http/connection_pool.rb:125:in `session_for'
    from gems/aws-sdk-1.11.1/lib/aws/core/http/net_http_handler.rb:52:in `handle'
    from gems/aws-sdk-1.11.1/lib/aws/core/client.rb:238:in `block in make_sync_request'
...

[mkllnk]

This patch enables me to see the enterprise again:

--- a/app/serializers/api/admin/enterprise_serializer.rb
+++ b/app/serializers/api/admin/enterprise_serializer.rb
@@ -62,6 +62,7 @@ class Api::Admin::EnterpriseSerializer < ActiveModel::Serializer
   #   #   medium: LOGO_MEDIUM_URL
   #   # }
   def attachment_urls(attachment, versions)
+    return
     return unless attachment.exists?
 
     versions.each_with_object({}) do |version, urls|

[mkllnk]

I can replicate the error in the console on the server:

> Enterprise.where("logo_file_name is not null").first.logo.exists?
SocketError: getaddrinfo: Temporary failure in name resolution
...

[mkllnk]

It looks like the hostname s3.amazonaws.com cannot be resolved. It's probably that an Amazon name server is down.

[mkllnk]

According to https://status.aws.amazon.com/, Amazon is aware of this issue and working on it. All OFN instances using Amazon are affected, UK, France, Aus, ...