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[TC_AUTHOR_REDWOOD_6] At-Risk Learner Dashboard is empty #297

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pomegranited opened this issue Nov 12, 2024 · 3 comments · May be fixed by #303
Open

[TC_AUTHOR_REDWOOD_6] At-Risk Learner Dashboard is empty #297

pomegranited opened this issue Nov 12, 2024 · 3 comments · May be fixed by #303
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@pomegranited
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All the charts for the At-Risk Learner Dashboard show up empty, no matter what filters I select.

@bmtcril
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bmtcril commented Nov 12, 2024

I think this is happening because no one meets the criteria yet, which involves users being inactive on a course for a week. Not sure what that means for testing on that sandbox. 🤔

@pomegranited
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Ok, that makes sense.. I expected the report to include all enrolled learners, with a rating indicating their "at risk" status, but it's fine how it is.

The docs reiterate this:

Learners who appear in this dashboard have enrolled in the course, have done something other than visit the course homepage, have not yet passed the course, and have not visited the course in seven or more days.

I would add something like this:

Your reports will be empty if no learners match these criteria.

@bmtcril
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bmtcril commented Nov 14, 2024

Waiting to see if this happens to clear up on the Sumac sandbox. If this is the real issue, we can just make the doc update as above.

@saraburns1 saraburns1 linked a pull request Dec 19, 2024 that will close this issue
@saraburns1 saraburns1 self-assigned this Dec 19, 2024
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3 participants