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Fix incident document url
Updated Incident Management Protocol (markdown)
fix links
Link the right content with anchors
Replace Rocket.Chat by Slack
Put emphasis on the role names
Fix title
Some documenttion refactoring
Document the status page tool usage
Define Internal Communication Channel
Fix link
Minor improvements and fixing typos
Add a Incident Document template
Minor update into the handoff section
Fix styling
Fix Typo
Moved the external communication channel under its own heading
Minor fixes
Remove redundant title