snow_service_request.yml

- name: Update ticket on Service Now
  hosts: all
  gather_facts: no
  connection: local
  become: no

  tasks:
#    - name: create servicenow request if not provided
#      snow_record:
#        state: present
#        table: sc_request
#        username: "{{ sn_username }}"
#        password: "{{ sn_password }}"
#        instance: "{{ sn_instance }}"
#        data:
#          work_notes: "Ansible Automation - Music store app version: {{ app_version }} deployment started"
#          state: 1
#      delegate_to: localhost
#      register: snow_request
#      when: (snow_request_id | default('')) | length == 0
#
#    - debug:
#        msg: "{{ snow_request }}"
#
#    - name: create servicenow request item
#      snow_record:
#        state: present
#        table: sc_req_item
#        username: "{{ sn_username }}"
#        password: "{{ sn_password }}"
#        instance: "{{ sn_instance }}"
#        data:
#          work_notes: "Ansible Automation - Music store app version: {{ app_version }} deployment started"
#          state: 1
#      delegate_to: localhost
#      register: snow_request_item
#      when: (snow_request_id | default('')) | length > 0
#
#    - name: set snow_request_id if not provided
#      set_fact:
#        snow_request_id: "{{ snow_request.record.sys_id }}"
#      when: (snow_request_id | default('')) | length == 0

    - name: close servicenow request
      snow_record:
        state: present
        table: sc_request
        username: "{{ sn_username }}"
        password: "{{ sn_password }}"
        instance: "{{ sn_instance }}"
        number: "{{ snow_request_id }}"
        data:
          work_notes: "Ansible Automation - Music store app version: {{ app_version }} deployed"
          state: 3
      delegate_to: localhost
      when: (snow_request_id | default('')) | length > 0

    - name: close servicenow request item
      snow_record:
        state: present
        table: sc_req_item
        username: "{{ sn_username }}"
        password: "{{ sn_password }}"
        instance: "{{ sn_instance }}"
        number: "RITM{{ snow_request_id.split('REQ')[1] }}"
        data:
          work_notes: "Ansible Automation - Music store app version: {{ app_version }} deployed"
          state: 3
      delegate_to: localhost
      when: (snow_request_id | default('')) | length > 0