diff --git a/docs/content/troubleshooting/troubleshoot-common.md b/docs/content/troubleshooting/troubleshoot-common.md index bfb20b7155..7a99f26761 100644 --- a/docs/content/troubleshooting/troubleshoot-common.md +++ b/docs/content/troubleshooting/troubleshoot-common.md @@ -7,7 +7,7 @@ tags: - docs title: Troubleshooting common issues toc: true -weight: 100 +weight: 200 --- This page describes how to troubleshoot common issues with NGINX Ingress Controller. Instruction for specific resources is available in the [Troubleshooting]({{< relref "troubleshooting/" >}}) section. diff --git a/docs/content/troubleshooting/troubleshoot-configmap-policy.md b/docs/content/troubleshooting/troubleshoot-configmap-policy.md index 8c5227b26f..34ae10337c 100644 --- a/docs/content/troubleshooting/troubleshoot-configmap-policy.md +++ b/docs/content/troubleshooting/troubleshoot-configmap-policy.md @@ -4,7 +4,7 @@ doctypes: - '' title: Troubleshooting Policy resources toc: true -weight: 200 +weight: 300 --- This page describes how to troubleshoot NGINX Ingress Controller Policy Resources. diff --git a/docs/content/troubleshooting/troubleshoot-support.md b/docs/content/troubleshooting/troubleshoot-support.md new file mode 100644 index 0000000000..b9b99d2139 --- /dev/null +++ b/docs/content/troubleshooting/troubleshoot-support.md @@ -0,0 +1,40 @@ +--- +title: Commercial support +weight: 100 +docs: DOCS-000 +--- + +F5 NGINX Ingress Controller adheres to the support policy detailed in the following knowledge base article: [K000140156](https://my.f5.com/manage/s/article/K000140156). + +After opening a support ticket, F5 staff will request additional information to better understand the problem. + +The [nginx-supportpkg-for-k8s](https://github.com/nginxinc/nginx-supportpkg-for-k8s) plugin collects the information needed by F5 Technical Support to assist with troubleshooting your issue. + +When used, the plugin will generate a tarball of the collected information which can be shared with the support channels. + + +The plugin uses [krew](https://krew.sigs.k8s.io), the plugin manager for the Kubernetes [kubectl](https://kubernetes.io/docs/reference/kubectl/) command-line tool. + +The plugin may collect some or all of the following global and namespace-specific information: + +* K8s version, nodes information, and Custom Resources (kubectl describe output) +* Pods' logs +* List of Pods, events, ConfigMaps, Services, Deployments, Daemonsets, StatefulSets, ReplicaSets, and Leases +* K8s metrics +* Helm deployments +* `nginx -T` output from NGINX-related pods + +This plugin **does not** collect secrets or coredumps. + +Visit the [project’s GitHub repository](https://github.com/nginxinc/nginx-supportpkg-for-k8s) for further details. + + +## Support channels + +- If you experience issues with NGINX Ingress Controller, please [open an issue](https://github.com/nginxinc/kubernetes-ingress/issues/new?assignees=&labels=bug%2Cneeds+triage&projects=&template=BUG-REPORT.yml&title=%5BBug%5D%3A+) in GitHub. + +- If you have any enhancement requests, please [open a feature request](https://github.com/nginxinc/kubernetes-ingress/issues/new?assignees=&labels=proposal&projects=&template=feature_request.md&title=) in GitHub. + +- If you have any ideas or suggestions to discuss, please [open an idea discussion](https://github.com/nginxinc/kubernetes-ingress/discussions/categories/ideas) in GitHub. + +- You can contact us directly, by sending an email to [kubernetes@nginx.com](mailto:kubernetes@nginx.com). diff --git a/docs/content/troubleshooting/troubleshoot-transportserver.md b/docs/content/troubleshooting/troubleshoot-transportserver.md index 50dd972621..4d5fa7112d 100644 --- a/docs/content/troubleshooting/troubleshoot-transportserver.md +++ b/docs/content/troubleshooting/troubleshoot-transportserver.md @@ -3,7 +3,7 @@ doctypes: - '' draft: true title: Troubleshooting TransportServer Resources -weight: 400 +weight: 500 --- # Troubleshooting TransportServer Resources diff --git a/docs/content/troubleshooting/troubleshoot-virtualserver.md b/docs/content/troubleshooting/troubleshoot-virtualserver.md index 8d6b74e834..72af8d32c0 100644 --- a/docs/content/troubleshooting/troubleshoot-virtualserver.md +++ b/docs/content/troubleshooting/troubleshoot-virtualserver.md @@ -4,7 +4,7 @@ doctypes: - '' title: Troubleshooting VirtualServer resources toc: true -weight: 500 +weight: 600 --- This page describes how to troubleshoot VirtualServer and VirtualServer resource events.