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[Bug]: Can't play video since last update #2266

Open
5 of 8 tasks
Twcd opened this issue Mar 25, 2024 · 1 comment
Open
5 of 8 tasks

[Bug]: Can't play video since last update #2266

Twcd opened this issue Mar 25, 2024 · 1 comment
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0. Needs triage Pending approval or rejection. This issue is pending approval. bug Something isn't working

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@Twcd
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Twcd commented Mar 25, 2024

⚠️ This issue respects the following points: ⚠️

Bug description

Hello,

Since the last update i done i can't play any videos on my nextcloud dashboard.

Sans titre

Sans titre

Steps to reproduce

  1. Play a video on tge web UI

Expected behavior

Watch my video on the web UI

Installation method

Community Manual installation with Archive

Nextcloud Server version

28

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.1

Web server

Nginx

Database engine version

MySQL

Is this bug present after an update or on a fresh install?

Updated from a MINOR version (ex. 22.1 to 22.2)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

  • Default user-backend (database)
  • LDAP/ Active Directory
  • SSO - SAML
  • Other

Configuration report

"system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "10.0.0.34",
            "***REMOVED SENSITIVE VALUE***"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "28.0.3.2",
        "overwrite.cli.url": "***REMOVED SENSITIVE VALUE***",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "3306",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_smtpsecure": "tls",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "enable_previews": true,
        "enabledPreviewProviders": [
            "OC\\Preview\\Movie",
            "OC\\Preview\\PNG",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\GIF",
            "OC\\Preview\\BMP",
            "OC\\Preview\\XBitmap",
            "OC\\Preview\\MP3",
            "OC\\Preview\\MP4",
            "OC\\Preview\\TXT",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\MSOffice2003",
            "OC\\Preview\\MSOfficeDoc",
            "OC\\Preview\\MSOffice2007",
            "OC\\Preview\\OpenDocument",
            "OC\\Preview\\PDF",
            "OC\\Preview\\StarOffice"
        ],
        "maintenance": false,
        "loglevel": 2,
        "theme": "",
        "has_rebuilt_cache": true,
        "app_install_overwrite": [
            "carnet",
            "yumisign_nextcloud",
            "metadata",
            "files_rightclick",
            "files_zip"
        ],
        "memories.exiftool": "\/var\/www\/nextcloud\/apps\/memories\/bin-ext\/exiftool-amd64-glibc",
        "memories.vod.path": "\/var\/www\/nextcloud\/apps\/memories\/bin-ext\/go-vod-amd64",
        "memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
        "memories.vod.ffprobe": "\/usr\/bin\/ffprobe"
    }

List of activated Apps

Enabled:
  - activity: 2.20.0
  - admin_audit: 1.18.0
  - bruteforcesettings: 2.8.0
  - calendar: 4.6.5
  - circles: 28.0.0-dev
  - cloud_federation_api: 1.11.0
  - comments: 1.18.0
  - contacts: 5.5.2
  - contactsinteraction: 1.9.0
  - dashboard: 7.8.0
  - dav: 1.29.1
  - federatedfilesharing: 1.18.0
  - federation: 1.18.0
  - files: 2.0.0
  - files_pdfviewer: 2.9.0
  - files_reminders: 1.1.0
  - files_sharing: 1.20.0
  - files_trashbin: 1.18.0
  - files_versions: 1.21.0
  - firstrunwizard: 2.17.0
  - logreader: 2.13.0
  - lookup_server_connector: 1.16.0
  - maps: 1.3.1
  - nextcloud_announcements: 1.17.0
  - notes: 4.9.2
  - notifications: 2.16.0
  - oauth2: 1.16.3
  - password_policy: 1.18.0
  - photos: 2.4.0
  - previewgenerator: 5.4.0
  - privacy: 1.12.0
  - provisioning_api: 1.18.0
  - recommendations: 2.0.0
  - related_resources: 1.3.0
  - serverinfo: 1.18.0
  - settings: 1.10.1
  - sharebymail: 1.18.0
  - support: 1.11.0
  - survey_client: 1.16.0
  - suspicious_login: 6.0.0
  - systemtags: 1.18.0
  - tasks: 0.15.0
  - text: 3.9.1
  - theming: 2.3.0
  - twofactor_backupcodes: 1.17.0
  - twofactor_email: 2.7.4
  - twofactor_nextcloud_notification: 3.8.0
  - twofactor_totp: 10.0.0-beta.2
  - twofactor_webauthn: 1.3.2
  - updatenotification: 1.18.0
  - user_status: 1.8.1
  - viewer: 2.2.0
  - workflowengine: 2.10.0
Disabled:
  - encryption: 2.16.0
  - files_external: 1.20.0
  - user_ldap: 1.19.0
  - weather_status: 1.8.0 (installed 1.4.0)

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

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@Twcd Twcd added 0. Needs triage Pending approval or rejection. This issue is pending approval. bug Something isn't working labels Mar 25, 2024
@joshtrichards joshtrichards transferred this issue from nextcloud/server Mar 25, 2024
@joshtrichards
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I'm unable to reproduce this. Are you still experiencing this?

If so:

  • What happens if you download the file and try to play it in your browser directly?
  • Can you try playing the example MP4 that gets created in new Nextcloud accounts (nextcloud intro.mp4)?

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