[Bug]: Endless loading when open details tab #43049

JcMinarro · 2024-01-23T10:14:16Z

⚠️ This issue respects the following points: ⚠️

This is a bug, not a question or a configuration/webserver/proxy issue.
This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
I agree to follow Nextcloud's Code of Conduct.

Bug description

Clicking on "Open Details" option over a file or folder opens the "Details Tab" but nothing is shown on it, only an endless loading. It works fine when I use the Android App

Peek.2024-01-23.10-48.mp4

Steps to reproduce

Open a folder on NextCloud
Click on "three dots menu"
Click on "Open Details" option

Expected behavior

The "Details tab" showsthe info of the file/folder and allows the user to share the file

Installation method

None

Nextcloud Server version

26

Operating system

None

PHP engine version

None

Web server

None

Database engine version

None

Is this bug present after an update or on a fresh install?

None

Are you using the Nextcloud Server Encryption module?

None

What user-backends are you using?

Default user-backend (database)
LDAP/ Active Directory
SSO - SAML
Other

Configuration report

{
    "system": {
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "10.0.1.1:33443",
            "***REMOVED SENSITIVE VALUE***"
        ],
        "dbtype": "mysql",
        "version": "28.0.1.1",
        "overwrite.cli.url": "https:\/\/10.0.1.1:33443",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "filelocking.enabled": true,
        "memcache.locking": "\\OC\\Memcache\\APCu",
        "upgrade.disable-web": true,
        "twofactor_enforced": "true",
        "twofactor_enforced_groups": [],
        "twofactor_enforced_excluded_groups": []
    }
}

List of activated Apps

Enabled:
  - bruteforcesettings: 2.8.0
  - circles: 28.0.0-dev
  - cloud_federation_api: 1.11.0
  - comments: 1.18.0
  - contactsinteraction: 1.9.0
  - dav: 1.29.1
  - federatedfilesharing: 1.18.0
  - federation: 1.18.0
  - files: 2.0.0
  - files_external: 1.20.0
  - files_pdfviewer: 2.9.0
  - files_reminders: 1.1.0
  - files_sharing: 1.20.0
  - files_trashbin: 1.18.0
  - files_versions: 1.21.0
  - firstrunwizard: 2.17.0
  - forms: 4.0.0
  - logreader: 2.13.0
  - lookup_server_connector: 1.16.0
  - nextcloud_announcements: 1.17.0
  - notifications: 2.16.0
  - oauth2: 1.16.3
  - password_policy: 1.18.0
  - privacy: 1.12.0
  - provisioning_api: 1.18.0
  - recommendations: 2.0.0
  - related_resources: 1.3.0
  - serverinfo: 1.18.0
  - settings: 1.10.1
  - sharebymail: 1.18.0
  - support: 1.11.0
  - survey_client: 1.16.0
  - suspicious_login: 6.0.0
  - systemtags: 1.18.0
  - text: 3.9.1
  - theming: 2.3.0
  - twofactor_backupcodes: 1.17.0
  - twofactor_totp: 10.0.0-beta.2
  - updatenotification: 1.18.0
  - user_status: 1.8.1
  - viewer: 2.2.0
  - weather_status: 1.8.0
  - workflowengine: 2.10.0
Disabled:
  - activity: 2.20.0 (installed 2.20.0)
  - admin_audit: 1.18.0
  - dashboard: 7.8.0 (installed 7.8.0)
  - encryption: 2.16.0
  - photos: 2.4.0 (installed 2.4.0)
  - user_ldap: 1.19.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

{"reqId":"FlJ3H1Go5JH0CJCMTYmG","level":2,"time":"2024-01-13T10:19:14+00:00","remoteAddr":"2.59.25.174","user":"asdfas","app":"suspicious_login","method":"POST","url":"/index.php/login","message":"Could not predict suspiciousness: No models found","userAgent":"Google Pixel 8 (Android)","version":"28.0.1.1","data":{"app":"suspicious_login"}}
{"reqId":"CzpYDm3H6fliuW4QrYTx","level":2,"time":"2024-01-18T11:34:29+00:00","remoteAddr":"2.59.25.174","user":"asdf","app":"suspicious_login","method":"POST","url":"/login","message":"Could not predict suspiciousness: No models found","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36","version":"28.0.1.1","data":{"app":"suspicious_login"}}
{"reqId":"0HKijLo2CarvpIQmqDKZ","level":3,"time":"2024-01-19T17:15:19+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /app/www/public/lib/private/Http/Client/DnsPinMiddleware.php#111","userAgent":"--","version":"28.0.1.1","data":{"app":"PHP"}}
{"reqId":"0HKijLo2CarvpIQmqDKZ","level":3,"time":"2024-01-19T17:15:24+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /app/www/public/lib/private/Http/Client/DnsPinMiddleware.php#111","userAgent":"--","version":"28.0.1.1","data":{"app":"PHP"}}
{"reqId":"0HKijLo2CarvpIQmqDKZ","level":3,"time":"2024-01-19T17:15:29+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /app/www/public/lib/private/Http/Client/DnsPinMiddleware.php#111","userAgent":"--","version":"28.0.1.1","data":{"app":"PHP"}}
{"reqId":"0HKijLo2CarvpIQmqDKZ","level":3,"time":"2024-01-19T17:15:34+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /app/www/public/lib/private/Http/Client/DnsPinMiddleware.php#111","userAgent":"--","version":"28.0.1.1","data":{"app":"PHP"}}

Additional info

No response

joshtrichards · 2024-01-23T15:31:22Z

Hi @JcMinarro - Thanks for the report, but unable to reproduce this behavior. Please check your browser inspector, both the browser console and network tabs to see what your browser is hanging up on. Also disable extensions. What browser?

JcMinarro · 2024-01-23T20:40:46Z

Hello @joshtrichards
I am using Google Chrome, but it is reproducible on Firefox as well.
I am using Ubuntu 22.04.

I opened the browser inspector, and it looks like all network requests are properly executed, but when I open the console tab, I can see there is an error there. Looks like Vue is not able to find the URL of some icon, but I am not sure how could I fix it.

TypeError: OC.MimeType is undefinedgetIconUrl Sidebar.vue:378getPreviewIfAny Sidebar.vue:352background Sidebar.vue:243VueJS 3getevaluatenrappSidebar Sidebar.vue:257VueJS 3getevaluatenrut Sidebar.vue:1VueJS 14_renderagetrunDaMnSnpromise callback*knMnCaupdatenotifysetsetopen Sidebar.vue:481exec sidebarAction.ts:49onActionClick FileEntryActions.vue:167click FileEntryActions.vue:4VueJS 4TnnTn$emitonClick actionText-60ff01d1.mjs:114VueJS 33Tnn_wrapperiiBtsi_hmhJi_updateagetemount$mountinithhmhmhmhwwwwwwJivue.runtime.esm.js:3049:16

joshtrichards · 2024-01-23T20:52:17Z

Does your Administration settings -> Logging page function as expected?

JcMinarro · 2024-01-24T07:50:16Z

Yes, it is working. Reading the log I don't see anything related with this issue.

skjnldsv · 2024-01-24T08:28:33Z

I will need a screenshot of your network requests.
Before you do anything, still on the development tools, there is a tab called network. Click on it and then the js filter. Scroll up to the top so we can see the merged-template-prepend entry please. (if you can, enlarge the list so we can see as many of the loaded scripts as possible)

JcMinarro · 2024-01-24T15:42:54Z

Hello @skjnldsv
I can see just the merged-template-prepend script is not found

JcMinarro · 2024-01-25T10:56:46Z

Ok, I can confirm that copy&paste data/appdata_ocjbb64n5z8u/js/core/merged-template-prepend.js into app/www/public/js/core/merged-template-prepend.js as mentioned on #42200 (comment) Fix the issue, but as far as I am using a Docker Container to run NC, it is not a final solution.

Regarding #42200 (comment) it will be fixed on the following release, but looking into the related PR I can't see any mention of the missed merged-template-prepend.js file.
@joshtrichards could you confirm if it will be fixed by the mentioned PR?

skjnldsv · 2024-01-30T18:22:30Z

Ok, I can confirm that copy&paste data/appdata_ocjbb64n5z8u/js/core/merged-template-prepend.js into app/www/public/js/core/merged-template-prepend.js as mentioned on #42200 (comment) Fix the issue, but as far as I am using a Docker Container to run NC, it is not a final solution.

That looks like a config issue.
merged-template-prepend.js is dynamically generated and is provided through php. I suggest you check and make sure you are indeed serving them properly (see our docs apache or nginx)

JcMinarro · 2024-01-31T00:25:58Z

Ok, I can confirm that copy&paste data/appdata_ocjbb64n5z8u/js/core/merged-template-prepend.js into app/www/public/js/core/merged-template-prepend.js as mentioned on #42200 (comment) Fix the issue, but as far as I am using a Docker Container to run NC, it is not a final solution.

That looks like a config issue. merged-template-prepend.js is dynamically generated and is provided through php. I suggest you check and make sure you are indeed serving them properly (see our docs apache or nginx)

Which config do you mean?
I am using Docker to run NextCloud, I don't configure anything related to Apache or Nginx.
As I commented in my previous comment, the file exists in a different folder (data/appdata_ocjbb64n5z8u/js/core/ instead of app/www/public/js/core/). When I copied it to the expected folder, NC started to work as expected. So it shouldn't be any issue related to the Apache or nginx config you commented on.

joshtrichards · 2024-01-31T01:45:13Z

Which config do you mean?
I am using Docker to run NextCloud, I don't configure anything related to Apache or Nginx.

Based on the Nextcloud Server config you provided (as well as your logs), you're not using any of our Docker images (unless you've heavily modified it).

Post your Docker Compose file on the Nextcloud Help Forum (https://help.nextcloud.com) and ask for help. You're welcome to share it here, but I highly doubt this is a conventional deployment of any of our Docker images. A third party one, perhaps.

JcMinarro · 2024-01-31T02:01:03Z

It is the docker-compose I am using:

---
version: "3.8"
services:
  nextcloud:
    image: lscr.io/linuxserver/nextcloud:28.0.1-ls298
    container_name: nextcloud
    environment:
      - PUID=1000
      - PGID=100
      - TZ=Europe/Madrid
    restart: always
    volumes:
      - nextcloud-config:/config
      - nextcloud-data:/data
    depends_on:
      - nextcloud_db
#    ports:
#      - 33443:443
    networks:
      - shared-network
      - default

  nextcloud_db:
    container_name: nextcloud_db
    restart: always
    image: lscr.io/linuxserver/mariadb
    environment:
      - PUID=1000
      - PGID=100
      - MYSQL_ROOT_PASSWORD=SOME_PASSWORD
      - TZ=Europe/Madrid
      - MYSQL_DATABASE=nextcloud_database
      - MYSQL_USER=nextcloud_dbuser
      - MYSQL_PASSWORD=SOME_PASSWORD
    volumes:
      - db_data:/config
    networks:
      - default
    
networks:
  default:
    driver: bridge
  shared-network:
    external: true
    name: shared-network

volumes:
  nextcloud-config:
  nextcloud-data:
  db_data:

joshtrichards · 2024-01-31T02:15:22Z

As suspected, you're using a third party image (which is fine). But I can also tell from your config and Compose file that you have a proxy somewhere too. But your config is not setup to accommodate that. And it's unclear what your web server config is.

Please refer to the documentation (https://docs.nextcloud.com) and/or the Nextcloud Help Forum for assistance (https://help.nextcloud.com).

You might also wish to refer to the LS.IO docs as well: https://docs.linuxserver.io/images/docker-nextcloud/

DivineDominion · 2024-02-03T14:00:26Z

This is also discussed on the linuxserver GH org: linuxserver/docker-nextcloud#410

Something w.r.t. file lookup in /data/appdata_*/ seems to be broken

patshining · 2024-03-18T18:01:53Z

I have the same problem with the docker image "nextcloud:production" from https://hub.docker.com/_/nextcloud

patshining · 2024-03-18T18:29:34Z

Here is what I did to correct the problem on my personal nextcloud:

Nextcloud CT shutdown
Saving the config.php file
Deleting html folder
Relaunch and shutdown of Nextcloud CT
Copy the config.php file
Relaunch of the Netxcloud CT

I had to reinstall the "Group Folder" application. I don't use LDAP or OIDC auth.

I will test the solution at work on the same config but which uses OIDC auth.

Updating from NC 27 to 28 is laborious but hey it's open source and free.

JcMinarro added 0. Needs triage Pending check for reproducibility or if it fits our roadmap bug labels Jan 23, 2024

szaimen added the 26-feedback label Jan 23, 2024

joshtrichards added 28-feedback and removed 26-feedback labels Jan 23, 2024

joshtrichards added needs info feature: files labels Jan 23, 2024

JcMinarro mentioned this issue Jan 25, 2024

[BUG] JavaScript loading issue linuxserver/docker-nextcloud#410

Closed

1 task

skjnldsv closed this as completed Jan 30, 2024

skjnldsv closed this as not planned Won't fix, can't repro, duplicate, stale Jan 30, 2024

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[Bug]: Endless loading when open details tab #43049

[Bug]: Endless loading when open details tab #43049

JcMinarro commented Jan 23, 2024 •

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skjnldsv commented Jan 24, 2024

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JcMinarro commented Jan 31, 2024

joshtrichards commented Jan 31, 2024 •

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JcMinarro commented Jan 31, 2024

joshtrichards commented Jan 31, 2024 •

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DivineDominion commented Feb 3, 2024

patshining commented Mar 18, 2024

patshining commented Mar 18, 2024

[Bug]: Endless loading when open details tab #43049

[Bug]: Endless loading when open details tab #43049

Comments

JcMinarro commented Jan 23, 2024 • edited Loading

⚠️ This issue respects the following points: ⚠️

Bug description

Steps to reproduce

Expected behavior

Installation method

Nextcloud Server version

Operating system

PHP engine version

Web server

Database engine version

Is this bug present after an update or on a fresh install?

Are you using the Nextcloud Server Encryption module?

What user-backends are you using?

Configuration report

List of activated Apps

Nextcloud Signing status

Nextcloud Logs

Additional info

joshtrichards commented Jan 23, 2024

JcMinarro commented Jan 23, 2024

joshtrichards commented Jan 23, 2024

JcMinarro commented Jan 24, 2024

skjnldsv commented Jan 24, 2024

JcMinarro commented Jan 24, 2024

JcMinarro commented Jan 25, 2024

skjnldsv commented Jan 30, 2024

JcMinarro commented Jan 31, 2024

joshtrichards commented Jan 31, 2024 • edited Loading

JcMinarro commented Jan 31, 2024

joshtrichards commented Jan 31, 2024 • edited Loading

DivineDominion commented Feb 3, 2024

patshining commented Mar 18, 2024

patshining commented Mar 18, 2024

JcMinarro commented Jan 23, 2024 •

edited

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joshtrichards commented Jan 31, 2024 •

edited

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joshtrichards commented Jan 31, 2024 •

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