Admin can not change user password #10333

htttito · 2018-07-22T17:21:15Z

Hi support !
nextcloud 13.04
system: ubuntu 18.04, apache, php7.2
I can not change the user password in the admin panel.
I can edit the user name, email, all but not the password.
There is no error in the log.....
Any ideas ?

nextcloud-bot · 2018-07-22T17:32:15Z

GitMate.io thinks possibly related issues are #4088 (after fresh install change of admin password and adding new user not possible), #1874 (Changing password doesn't work for non-admin users), #1261 (force password change for all users by admin), #8356 (Unable to change forgotten password), and #2289 (Admin can't create new user).

htttito · 2018-07-22T17:37:21Z

No, that's not the Problem, the installation is ca. half a year old, and I am the admin,
but I can not edit it!

MariusBluem · 2018-07-22T22:20:07Z

Can you fill out the whole issue template?

Do you use any external user-directories like LDAP or SAML? What error does appear if you try to change your password?

alexara · 2018-07-23T09:53:43Z

I can not change the user password in the admin panel.

I have a similar issue: When I seemingly change a user's password, it actually won't be changed but the old password remains valid. I wonder if that's the same case for you. (If not, I may open a new issue)

Mannshoch · 2018-08-08T11:49:58Z

Same Problem. If I click on the Password field the textbox blink and disappear instant. If I click on other Elements like Mail the Textbox work and I'm able to change the content.

Server configuration detail

Operating system: Linux 3.10.0-862.9.1.el7.x86_64 #1 SMP Mon Jul 16 16:29:36 UTC 2018 x86_64

Webserver: Apache (fpm-fcgi)

Database: mysql 10.1.34

PHP version: 7.2.8
Modules loaded: Core, date, libxml, openssl, pcre, zlib, bz2, calendar, ctype, hash, filter, ftp, gettext, gmp, SPL, iconv, Reflection, session, standard, SimpleXML, sockets, mbstring, tokenizer, xml, cgi-fcgi, mysqlnd, bcmath, curl, dba, dom, fileinfo, gd, imagick, imap, intl, json, exif, mysqli, odbc, PDO, pdo_mysql, PDO_ODBC, pdo_sqlite, Phar, posix, pspell, soap, sqlite3, sysvmsg, sysvsem, sysvshm, xmlreader, xmlrpc, xmlwriter, xsl, zip, ionCube Loader, Zend OPcache

Nextcloud version: 13.0.2 - 13.0.2.1

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from: unknown

Signing status

Array

List of activated apps

Enabled:
 - admin_audit: 1.3.0
 - apporder: 0.5.0
 - audioplayer: 2.3.1
 - bruteforcesettings: 1.1.0
 - calendar: 1.6.1
 - comments: 1.3.0
 - contacts: 2.1.5
 - dav: 1.4.6
 - federatedfilesharing: 1.3.1
 - federation: 1.3.0
 - files: 1.8.0
 - files_external: 1.4.1
 - files_markdown: 2.0.4
 - files_pdfviewer: 1.2.1
 - files_sharing: 1.5.0
 - files_texteditor: 2.5.1
 - files_trashbin: 1.3.0
 - files_versions: 1.6.0
 - files_videoplayer: 1.2.0
 - firstrunwizard: 2.2.1
 - gallery: 18.0.0
 - gpxedit: 0.0.8
 - gpxmotion: 0.0.6
 - gpxpod: 2.2.2
 - impersonate: 1.0.4
 - issuetemplate: 0.3.0
 - logreader: 2.0.0
 - lookup_server_connector: 1.1.0
 - mail: 0.8.3
 - nextcloud_announcements: 1.2.0
 - notes: 2.3.2
 - notifications: 2.1.2
 - oauth2: 1.1.0
 - ojsxc: 3.4.1
 - password_policy: 1.3.0
 - piwik: 0.4.1
 - polls: 0.8.1
 - provisioning_api: 1.3.0
 - serverinfo: 1.3.0
 - sharebymail: 1.3.0
 - spreed: 3.2.5
 - survey_client: 1.1.0
 - systemtags: 1.3.0
 - theming: 1.4.5
 - twofactor_backupcodes: 1.2.3
 - updatenotification: 1.3.0
 - workflowengine: 1.3.0
Disabled:
 - activity
 - deck
 - encryption
 - external
 - mindmaps
 - user_external
 - user_ldap

Configuration (config/config.php)

{
    "htaccess.RewriteBase": "\/",
    "dbtype": "mysql",
    "version": "13.0.2.1",
    "dbtableprefix": "oc_",
    "logtimezone": "Europe\/Berlin",
    "logdateformat": "Y.m.d, H:i:s",
    "log_query": false,
    "loglevel": 0,
    "installed": true,
    "maintenance": false,
    "default_language": "de",
    "appstore.experimental.enabled": false,
    "knowledgebaseenabled": true,
    "enable_avatars": true,
    "theme": "",
    "allow_user_to_change_display_name": true,
    "remember_login_cookie_lifetime": 1296000,
    "session_lifetime": 86400,
    "session_keepalive": true,
    "token_auth_enforced": false,
    "auth.bruteforce.protection.enabled": true,
    "mail_smtpdebug": false,
    "trashbin_retention_obligation": "300,auto",
    "versions_retention_obligation": "90, auto",
    "appcodechecker": true,
    "updatechecker": true,
    "updater.server.url": "https:\/\/updates.nextcloud.com\/updater_server\/",
    "updater.release.channel": "stable",
    "has_internet_connection": true,
    "appstoreenabled": true,
    "enable_previews": true,
    "preview_max_x": 2048,
    "preview_max_y": 2048,
    "preview_max_scale_factor": 10,
    "preview_max_filesize_image": 2,
    "check_for_working_webdav": true,
    "check_for_working_wellknown_setup": true,
    "check_for_working_htaccess": true,
    "config_is_read_only": false,
    "cron_log": true
}

Are you using encryption: no

Client configuration

Browser: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko/20100101 Firefox/61.0

Operating system: Ubutu

Logs

Nextcloud log

{"reqId":"W2rWJhhbFlLOKm@bwcnVYwAAABI","level":3,"time":"2018.08.08, 13:38:14","remoteAddr":"x.x.x.x","user":"USER","app":"no app in context","method":"GET","url":"\/settings\/user\/sharing","message":"issuetemplate","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko\/20100101 Firefox\/61.0","version":"13.0.2.1"}
{"reqId":"W2rWLBhbFlLOKm@bwcnVcQAAABI","level":3,"time":"2018.08.08, 13:38:20","remoteAddr":"x.x.x.x","user":"USER","app":"no app in context","method":"GET","url":"\/settings\/user\/ojsxc","message":"issuetemplate","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko\/20100101 Firefox\/61.0","version":"13.0.2.1"}
{"reqId":"W2rWLS1OdXhRgr1n8tw3SgAAAAk","level":3,"time":"2018.08.08, 13:38:21","remoteAddr":"x.x.x.x","user":"USER","app":"no app in context","method":"GET","url":"\/settings\/user\/additional","message":"issuetemplate","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko\/20100101 Firefox\/61.0","version":"13.0.2.1"}
{"reqId":"W2rWNJRUH3sTNAwwI@SoWQAAAAo","level":3,"time":"2018.08.08, 13:38:28","remoteAddr":"x.x.x.x","user":"USER","app":"no app in context","method":"GET","url":"\/settings\/admin\/logging","message":"issuetemplate","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko\/20100101 Firefox\/61.0","version":"13.0.2.1"}

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log - How do I do that?

Server configuration detail

Operating system: Linux 3.10.0-862.9.1.el7.x86_64 #1 SMP Mon Jul 16 16:29:36 UTC 2018 x86_64

Webserver: Apache (fpm-fcgi)

Database: mysql 10.1.34

PHP version: 7.2.8
Modules loaded: Core, date, libxml, openssl, pcre, zlib, bz2, calendar, ctype, hash, filter, ftp, gettext, gmp, SPL, iconv, Reflection, session, standard, SimpleXML, sockets, mbstring, tokenizer, xml, cgi-fcgi, mysqlnd, bcmath, curl, dba, dom, fileinfo, gd, imagick, imap, intl, json, exif, mysqli, odbc, PDO, pdo_mysql, PDO_ODBC, pdo_sqlite, Phar, posix, pspell, soap, sqlite3, sysvmsg, sysvsem, sysvshm, xmlreader, xmlrpc, xmlwriter, xsl, zip, ionCube Loader, Zend OPcache

Nextcloud version: 13.0.2 - 13.0.2.1

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from: unknown

Signing status

Array

List of activated apps

Enabled:
 - admin_audit: 1.3.0
 - apporder: 0.5.0
 - audioplayer: 2.3.1
 - bruteforcesettings: 1.1.0
 - calendar: 1.6.1
 - comments: 1.3.0
 - contacts: 2.1.5
 - dav: 1.4.6
 - federatedfilesharing: 1.3.1
 - federation: 1.3.0
 - files: 1.8.0
 - files_external: 1.4.1
 - files_markdown: 2.0.4
 - files_pdfviewer: 1.2.1
 - files_sharing: 1.5.0
 - files_texteditor: 2.5.1
 - files_trashbin: 1.3.0
 - files_versions: 1.6.0
 - files_videoplayer: 1.2.0
 - firstrunwizard: 2.2.1
 - gallery: 18.0.0
 - gpxedit: 0.0.8
 - gpxmotion: 0.0.6
 - gpxpod: 2.2.2
 - impersonate: 1.0.4
 - issuetemplate: 0.3.0
 - logreader: 2.0.0
 - lookup_server_connector: 1.1.0
 - mail: 0.8.3
 - nextcloud_announcements: 1.2.0
 - notes: 2.3.2
 - notifications: 2.1.2
 - oauth2: 1.1.0
 - ojsxc: 3.4.1
 - password_policy: 1.3.0
 - piwik: 0.4.1
 - polls: 0.8.1
 - provisioning_api: 1.3.0
 - serverinfo: 1.3.0
 - sharebymail: 1.3.0
 - spreed: 3.2.5
 - survey_client: 1.1.0
 - systemtags: 1.3.0
 - theming: 1.4.5
 - twofactor_backupcodes: 1.2.3
 - updatenotification: 1.3.0
 - workflowengine: 1.3.0
Disabled:
 - activity
 - deck
 - encryption
 - external
 - mindmaps
 - user_external
 - user_ldap

Configuration (config/config.php)

{
    "htaccess.RewriteBase": "\/",
    "dbtype": "mysql",
    "version": "13.0.2.1",
    "dbtableprefix": "oc_",
    "logtimezone": "Europe\/Berlin",
    "logdateformat": "Y.m.d, H:i:s",
    "log_query": false,
    "loglevel": 0,
    "installed": true,
    "maintenance": false,
    "default_language": "de",
    "appstore.experimental.enabled": false,
    "knowledgebaseenabled": true,
    "enable_avatars": true,
    "theme": "",
    "allow_user_to_change_display_name": true,
    "remember_login_cookie_lifetime": 1296000,
    "session_lifetime": 86400,
    "session_keepalive": true,
    "token_auth_enforced": false,
    "auth.bruteforce.protection.enabled": true,
    "mail_smtpdebug": false,
    "trashbin_retention_obligation": "300,auto",
    "versions_retention_obligation": "90, auto",
    "appcodechecker": true,
    "updatechecker": true,
    "updater.server.url": "https:\/\/updates.nextcloud.com\/updater_server\/",
    "updater.release.channel": "stable",
    "has_internet_connection": true,
    "appstoreenabled": true,
    "enable_previews": true,
    "preview_max_x": 2048,
    "preview_max_y": 2048,
    "preview_max_scale_factor": 10,
    "preview_max_filesize_image": 2,
    "check_for_working_webdav": true,
    "check_for_working_wellknown_setup": true,
    "check_for_working_htaccess": true,
    "config_is_read_only": false,
    "cron_log": true
}

Are you using encryption: no

Client configuration

Browser: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko/20100101 Firefox/61.0

Operating system: Ubutu

Logs

Nextcloud log

{"reqId":"W2rWJhhbFlLOKm@bwcnVYwAAABI","level":3,"time":"2018.08.08, 13:38:14","remoteAddr":"x.x.x.x","user":"USER","app":"no app in context","method":"GET","url":"\/settings\/user\/sharing","message":"issuetemplate","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko\/20100101 Firefox\/61.0","version":"13.0.2.1"}
{"reqId":"W2rWLBhbFlLOKm@bwcnVcQAAABI","level":3,"time":"2018.08.08, 13:38:20","remoteAddr":"x.x.x.x","user":"USER","app":"no app in context","method":"GET","url":"\/settings\/user\/ojsxc","message":"issuetemplate","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko\/20100101 Firefox\/61.0","version":"13.0.2.1"}
{"reqId":"W2rWLS1OdXhRgr1n8tw3SgAAAAk","level":3,"time":"2018.08.08, 13:38:21","remoteAddr":"x.x.x.x","user":"USER","app":"no app in context","method":"GET","url":"\/settings\/user\/additional","message":"issuetemplate","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko\/20100101 Firefox\/61.0","version":"13.0.2.1"}
{"reqId":"W2rWNJRUH3sTNAwwI@SoWQAAAAo","level":3,"time":"2018.08.08, 13:38:28","remoteAddr":"x.x.x.x","user":"USER","app":"no app in context","method":"GET","url":"\/settings\/admin\/logging","message":"issuetemplate","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko\/20100101 Firefox\/61.0","version":"13.0.2.1"}

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log - How do I do that?

DrDimedrol · 2018-09-30T15:35:48Z

Have a some problem on server V14, there is NO pencil or other thing on password fields of user list. Rolling back to V13 with database recovering from backup, the pencil appear, but however it impossible to click to it and change value.

Kaor · 2018-09-30T17:53:50Z

Same here on 13.0.6 :

If I click on the Password field the textbox blink and disappear instant. If I click on other Elements like Mail the Textbox work and I'm able to change the content.

Mannshoch · 2018-10-01T07:25:04Z

May the Problem is this one here?
https://bugs.launchpad.net/ubuntu/+source/ibus/+bug/1765304

DrDimedrol · 2018-10-05T07:56:09Z

Yes, it look like problem in firefox, in chromium work OK. But when I upgrade my nextcloud installation from 13 to 14, the password input text is missing. when I install new fresh copy of nextcloud with new database, then I be able to edit it in chromium.

lisa50469 · 2018-12-18T14:17:14Z

Just installed owncloud via the instructions from digital ocean, and it went perfectly until I added a second user.
When I click the pencil on the new users password field, the field blinks and I can see where I should type, but immediately goes back to the cover dots.
ii owncloud-files 10.0.10-1+1.1 all ownCloud - Server

NOTE: This works in google chrome, but not firefox.

skjnldsv · 2019-04-30T08:56:22Z

As there is no feedback since a while I will close this ticket. If this is still happening please make sure to upgrade to the latest version. After that, feel free to reopen.

MorrisJobke added the needs info label Jul 24, 2018

nextcloud-bot mentioned this issue Jul 31, 2018

Password strength check loaded when user password cannot be changed. #10464

Closed

nextcloud-bot mentioned this issue Aug 16, 2018

Can't create new user trough API without password #10717

Closed

This was referenced Sep 10, 2018

Docker image auto-logins first visitor as ADMIN even when admin user + password are set #11142

Closed

Admin cannot change personal preferences #11196

Closed

This was referenced Sep 26, 2018

Can't find "app order" app in the admin panel / user menue #11382

Closed

A new user with admin rights get empty file mapp #11401

Closed

nextcloud-bot mentioned this issue Oct 4, 2018

Admin can not create user groups anymore #11614

Closed

nextcloud-bot mentioned this issue Oct 28, 2018

[Feature Request]: Change "Allow username autocompletion..." to a "user" setting rather than an "admin" setting #12094

Closed

nextcloud-bot mentioned this issue Nov 21, 2018

[NC14] [Webui] "Admin" -> "User" -> "Last Connexion" is out of date #12566

Closed

MorrisJobke added bug 0. Needs triage Pending check for reproducibility or if it fits our roadmap and removed needs info labels Nov 29, 2018

skjnldsv closed this as completed Apr 30, 2019

This comment has been minimized.

Sign in to view

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

Admin can not change user password #10333

Admin can not change user password #10333

htttito commented Jul 22, 2018

nextcloud-bot commented Jul 22, 2018

htttito commented Jul 22, 2018

MariusBluem commented Jul 22, 2018

alexara commented Jul 23, 2018

Mannshoch commented Aug 8, 2018

DrDimedrol commented Sep 30, 2018

Kaor commented Sep 30, 2018

Mannshoch commented Oct 1, 2018

DrDimedrol commented Oct 5, 2018

lisa50469 commented Dec 18, 2018 •

edited

Loading

skjnldsv commented Apr 30, 2019

This comment has been minimized.

This comment has been minimized.

This comment has been minimized.

Admin can not change user password #10333

Admin can not change user password #10333

Comments

htttito commented Jul 22, 2018

nextcloud-bot commented Jul 22, 2018

htttito commented Jul 22, 2018

MariusBluem commented Jul 22, 2018

alexara commented Jul 23, 2018

Mannshoch commented Aug 8, 2018

Server configuration detail

Client configuration

Logs

Server configuration detail

Client configuration

Logs

DrDimedrol commented Sep 30, 2018

Kaor commented Sep 30, 2018

Mannshoch commented Oct 1, 2018

DrDimedrol commented Oct 5, 2018

lisa50469 commented Dec 18, 2018 • edited Loading

skjnldsv commented Apr 30, 2019

This comment has been minimized.

This comment has been minimized.

This comment has been minimized.

lisa50469 commented Dec 18, 2018 •

edited

Loading