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Cannot edit documents "failed to read your document from storage" #841

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iniOr opened this issue Feb 28, 2020 · 6 comments
Closed

Cannot edit documents "failed to read your document from storage" #841

iniOr opened this issue Feb 28, 2020 · 6 comments
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bug Something isn't working info needed Further information is requested

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@iniOr
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iniOr commented Feb 28, 2020 •
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Describe the bug
Since a few days no documents can be edited, a prompt saying that the storage cannot be accessed pop all the time.

To Reproduce
Steps to reproduce the behavior:

  1. Create a new document
  2. Open it
  3. try to save
  4. "Failed to read document from storage...."

Expected behavior
Documents should be editable online.

Client details:

  • OS: Linux Mint
  • Browser Firefox
  • Version 73 x64
  • Device: Laptop

Server details

Operating system: Debian 10

Web server: Apache

Database: Mariadb

PHP version: 7.3

Nextcloud version: 17.0.3 (homestorage encryption enabled)

Version of the richdocuments app No reference to richdocument found in apps.

Version of Collabora Online 3.5.2 (tried to downgrade to 3.5.0 but app is updated to 3.5.2 when i try to change the app on the apps folder (?))

Logs

Nextcloud log (data/nextcloud.log)

{"reqId":"Xljk29Wiea-GxOCxf@cJaQAAABg","level":3,"time":"2020-02-28T10:00:59+00:00","remoteAddr":"94.225.115.7","user":"orso","app":"PHP","method":"GET","url":"\/apps\/richdocuments\/index?fileId=4426443&requesttoken=Mway%2FzjmzhN0M34mfIarJiSL4OOgt3zQPN7Ass4yTyE%3D%3Af2qdkFy1jzwxdBF1MrDDdW7jorPR01e8d7eN%2FrlIeBU%3D","message":"fread(): Length parameter must be greater than 0 at \/home\/web\/<domain.tld>\/apps\/files_external\/3rdparty\/icewind\/streams\/src\/Wrapper.php#91","userAgent":"Mozilla\/5.0 (Windows NT 10.0; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"17.0.3.1"}
{"reqId":"Xljk3LTo8I8czhFBaoAqBAAAAAI","level":0,"time":"2020-02-28T10:01:00+00:00","remoteAddr":"172.17.0.2","user":"--","app":"richdocuments","method":"GET","url":"\/index.php\/apps\/richdocuments\/wopi\/files\/4426443_oc1j22tq1wal?access_token=BEtn0EcmpishKHxUSSOvsVxCvTxGUraW&access_token_ttl=0","message":"Loaded WOPI Token record: {\"id\":\"981\",\"owner_uid\":\"orso\",\"editor_uid\":\"orso\",\"guest_displayname\":null,\"fileid\":\"4426443\",\"version\":\"0\",\"canwrite\":\"1\",\"server_host\":\"https:\/\/<domain.tld>\/\",\"token\":\"BEtn0EcmpishKHxUSSOvsVxCvTxGUraW\",\"expiry\":\"1582885859\",\"template_destination\":\"0\",\"hide_download\":\"0\",\"direct\":\"0\",\"is_remote_token\":\"0\",\"remote_server\":\"\",\"remote_server_token\":\"\",\"template_id\":\"0\"}.","userAgent":"LOOLWSD WOPI Agent 4.2.0","version":"17.0.3.1"}
{"reqId":"Xljk3AA5yIojNmwemZjwyQAAAAU","level":0,"time":"2020-02-28T10:01:00+00:00","remoteAddr":"172.17.0.2","user":"--","app":"richdocuments","method":"GET","url":"\/index.php\/apps\/richdocuments\/wopi\/files\/4426443_oc1j22tq1wal\/contents?access_token=BEtn0EcmpishKHxUSSOvsVxCvTxGUraW&access_token_ttl=0","message":"Loaded WOPI Token record: {\"id\":\"981\",\"owner_uid\":\"orso\",\"editor_uid\":\"orso\",\"guest_displayname\":null,\"fileid\":\"4426443\",\"version\":\"0\",\"canwrite\":\"1\",\"server_host\":\"https:\/\/<domain.tld>\/\",\"token\":\"BEtn0EcmpishKHxUSSOvsVxCvTxGUraW\",\"expiry\":\"1582885859\",\"template_destination\":\"0\",\"hide_download\":\"0\",\"direct\":\"0\",\"is_remote_token\":\"0\",\"remote_server\":\"\",\"remote_server_token\":\"\",\"template_id\":\"0\"}.","userAgent":"LOOLWSD WOPI Agent 4.2.0","version":"17.0.3.1"}
{"reqId":"Xljk3AA5yIojNmwemZjwyQAAAAU","level":3,"time":"2020-02-28T10:01:00+00:00","remoteAddr":"172.17.0.2","user":"--","app":"PHP","method":"GET","url":"\/index.php\/apps\/richdocuments\/wopi\/files\/4426443_oc1j22tq1wal\/contents?access_token=BEtn0EcmpishKHxUSSOvsVxCvTxGUraW&access_token_ttl=0","message":"fread(): Length parameter must be greater than 0 at \/home\/web\/<domain.tld>\/apps\/files_external\/3rdparty\/icewind\/streams\/src\/Wrapper.php#91","userAgent":"LOOLWSD WOPI Agent 4.2.0","version":"17.0.3.1"}
{"reqId":"XljlUYQldg@VL4en0KuyyAAAAAE","level":0,"time":"2020-02-28T10:02:57+00:00","remoteAddr":"94.225.115.7","user":"--","app":"core","method":"GET","url":"\/apps\/theming\/styles?v=19","message":"SCSSCacher: \/apps\/theming\/css\/theming.scss compiled and successfully cached","userAgent":"Mozilla\/5.0 (Windows NT 10.0; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"17.0.3.1"}
{"reqId":"Xljle7To8I8czhFBaoAqCQAAAAI","level":0,"time":"2020-02-28T10:03:39+00:00","remoteAddr":"94.225.115.7","user":"orso","app":"maps","method":"GET","url":"\/apps\/files\/","message":"Could not find resource file \"\/apps\/maps\/js\/filetypes.js\"","userAgent":"Mozilla\/5.0 (Windows NT 10.0; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"17.0.3.1"}
{"reqId":"XljlfLJOEbhlfIuKeokyFQAAAAY","level":0,"time":"2020-02-28T10:03:40+00:00","remoteAddr":"94.225.115.7","user":"orso","app":"maps","method":"GET","url":"\/apps\/files\/","message":"Could not find resource file \"\/apps\/maps\/js\/filetypes.js\"","userAgent":"Mozilla\/5.0 (Windows NT 10.0; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"17.0.3.1"}
{"reqId":"XljlfRgnbd3YVAQTSPKS@gAAABM","level":0,"time":"2020-02-28T10:03:41+00:00","remoteAddr":"94.225.115.7","user":"orso","app":"ocr","method":"GET","url":"\/apps\/ocr\/api\/personal\/languages","message":"Get favorite languages for user: orso: ","userAgent":"Mozilla\/5.0 (Windows NT 10.0; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"17.0.3.1"}
{"reqId":"XljlgLJOEbhlfIuKeokyGAAAAAY","level":3,"time":"2020-02-28T10:03:44+00:00","remoteAddr":"94.225.115.7","user":"orso","app":"PHP","method":"GET","url":"\/apps\/richdocuments\/index?fileId=4426443&requesttoken=OOz3WXu38%2BiT3pRtDDv0BTIR41Zkl%2FOinxXXuOT7VNw%3D%3AdIDYNh%2FkssfWmfs%2BQg2cVnh5oQYV89jO1Hya9JOBY%2Bg%3D","message":"fread(): Length parameter must be greater than 0 at \/home\/web\/<domain.tld>\/apps\/files_external\/3rdparty\/icewind\/streams\/src\/Wrapper.php#91","userAgent":"Mozilla\/5.0 (Windows NT 10.0; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"17.0.3.1"}
{"reqId":"XljlgbBFPCcubGFDm2QnMQAAABQ","level":0,"time":"2020-02-28T10:03:45+00:00","remoteAddr":"172.17.0.2","user":"--","app":"richdocuments","method":"GET","url":"\/index.php\/apps\/richdocuments\/wopi\/files\/4426443_oc1j22tq1wal?access_token=6ohIjukh60ArzFgrODT6PNTQY9FlCbzV&access_token_ttl=0","message":"Loaded WOPI Token record: {\"id\":\"982\",\"owner_uid\":\"orso\",\"editor_uid\":\"orso\",\"guest_displayname\":null,\"fileid\":\"4426443\",\"version\":\"0\",\"canwrite\":\"1\",\"server_host\":\"https:\/\/<domain.tld>\/\",\"token\":\"6ohIjukh60ArzFgrODT6PNTQY9FlCbzV\",\"expiry\":\"1582886024\",\"template_destination\":\"0\",\"hide_download\":\"0\",\"direct\":\"0\",\"is_remote_token\":\"0\",\"remote_server\":\"\",\"remote_server_token\":\"\",\"template_id\":\"0\"}.","userAgent":"LOOLWSD WOPI Agent 4.2.0","version":"17.0.3.1"}
{"reqId":"XljlgXEx@Ri8UEtX9ng9GwAAABU","level":0,"time":"2020-02-28T10:03:45+00:00","remoteAddr":"172.17.0.2","user":"--","app":"richdocuments","method":"GET","url":"\/index.php\/apps\/richdocuments\/wopi\/files\/4426443_oc1j22tq1wal\/contents?access_token=6ohIjukh60ArzFgrODT6PNTQY9FlCbzV&access_token_ttl=0","message":"Loaded WOPI Token record: {\"id\":\"982\",\"owner_uid\":\"orso\",\"editor_uid\":\"orso\",\"guest_displayname\":null,\"fileid\":\"4426443\",\"version\":\"0\",\"canwrite\":\"1\",\"server_host\":\"https:\/\/<domain.tld>\/\",\"token\":\"6ohIjukh60ArzFgrODT6PNTQY9FlCbzV\",\"expiry\":\"1582886024\",\"template_destination\":\"0\",\"hide_download\":\"0\",\"direct\":\"0\",\"is_remote_token\":\"0\",\"remote_server\":\"\",\"remote_server_token\":\"\",\"template_id\":\"0\"}.","userAgent":"LOOLWSD WOPI Agent 4.2.0","version":"17.0.3.1"}
{"reqId":"XljlgXEx@Ri8UEtX9ng9GwAAABU","level":3,"time":"2020-02-28T10:03:45+00:00","remoteAddr":"172.17.0.2","user":"--","app":"PHP","method":"GET","url":"\/index.php\/apps\/richdocuments\/wopi\/files\/4426443_oc1j22tq1wal\/contents?access_token=6ohIjukh60ArzFgrODT6PNTQY9FlCbzV&access_token_ttl=0","message":"fread(): Length parameter must be greater than 0 at \/home\/web\/<domain.tld>\/apps\/files_external\/3rdparty\/icewind\/streams\/src\/Wrapper.php#91","userAgent":"LOOLWSD WOPI Agent 4.2.0","version":"17.0.3.1"}
{"reqId":"XljmgrJOEbhlfIuKeokyLAAAAAY","level":0,"time":"2020-02-28T10:08:03+00:00","remoteAddr":"94.225.115.7","user":"orso","app":"core","method":"GET","url":"\/settings\/user","message":"SCSSCacher: \/apps\/data_request\/css\/style.scss compiled and successfully cached","userAgent":"Mozilla\/5.0 (Windows NT 10.0; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"17.0.3.1"}

Thanks in advance for any help.
@juliusknorr
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Could you share some details on what kind of storage the file is located?

@juliusknorr juliusknorr added bug Something isn't working info needed Further information is requested labels Mar 2, 2020
@juliusknorr
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fread(): Length parameter must be greater than 0 seems to be in common with #833

@milkomeda
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Same problem here. Downgrade of richdocuments app to 3.5.0 fixed the problem for me.

@iniOr
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iniOr commented Mar 10, 2020 •
edited
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Could you share some details on what kind of storage the file is located?

Hi, the file was located on the "main" encrypted (default nextcloud encryption module) storage.
This storage is located on a local hard drive.

Since I was experiencing a lot of issues and incompatibility with encryption I finally decided to disable encryption and since then I can again edit documents using Collabora Online without any problem, I still need to test it more but in my case encryption seems to be the culprit here.

Same problem here. Downgrade of richdocuments app to 3.5.0 fixed the problem for me.

I tried to downgrade (removing local addon folder, getting version 3.5.0 from GitHub but doing that made my instance gone automatically to maintenance mode, upgrade richdocuments to latest version so I had to find something else...

Is encryption supported currently by richdocuments ?

@iniOr
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iniOr commented May 13, 2020

Solved this issue by disabling encryption.

@iniOr iniOr closed this as completed May 13, 2020
@MKbyte
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MKbyte commented Mar 7, 2021 •
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In the app Collabora Online there is a line Use Canonical webroot.
Yust fill in the acoount of your webroot e.g. Root or www-data for example,
That was working for me

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@juliusknorr @milkomeda @MKbyte @iniOr