After returning to an inactive tab, the user appears twice

[Franny203]

Steps to reproduce

1. Create any document
2. Leave tab open until it becomes inactive (this happens when the inactivity is rather long)
3. Return to inactive tab

Expected behaviour

One's user should only be once in the user overview and the document.

Actual behaviour

The actual user is replaced by a new user - one's user is displayed twice in the document even though the tab is only open once.

Server configuration

Operating system:
Linux 3.16.0-6-amd64 #1 SMP Debian 3.16.57-2 (2018-07-14) x86_64

Web server:
Apache (cgi-fcgi)

Database:
mysql 5.7.22

PHP version:
7.1.20
Modules loaded: Core, date, libxml, openssl, pcre, sqlite3, zlib, bcmath, bz2, calendar, ctype, curl, dba, dom, hash, fileinfo, filter, ftp, gd, gettext, gmp, SPL, htscanner, iconv, session, intl, json, ldap, mbstring, mcrypt, standard, mysqlnd, OAuth, pcntl, mysqli, PDO, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, redis, Reflection, imap, shmop, SimpleXML, soap, sockets, ssh2, exif, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, apcu, imagick, Zend OPcache

Nextcloud version: (see Nextcloud admin page)
13.0.4 - 13.0.4.0

Updated from an older Nextcloud/ownCloud or fresh install:
Updated from NC12

Where did you install Nextcloud from:
https://download.nextcloud.com/server/releases/nextcloud-13.0.4.tar.bz2

Collabora Online 2.0.8
Collabora OfficeDev 5.3-46 (git hash: 676bba7)

Signing status:

Signing status

Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.

List of activated apps:

App list

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder

The content of config/config.php:

Config report

If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder

or 

Insert your config.php content here
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

LDAP configuration (delete this part if not used)

LDAP config

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser:

Operating system:

Logs

Web server error log

Web server error log

``` Insert your webserver log here ```

Nextcloud log (data/nextcloud.log)

Nextcloud log

``` Insert your Nextcloud log here ```

Browser log

Browser log

``` Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...

</details>

[thebearon]

Collabora Online 2.0.8 is very old, please upgrade to 3.3.1.

[thebearon]

Ah, actually that must be the Nextcloud app. What's the version in Help -> About?

[gohrner]

Sound similar to #282, but it's not directly a duplicate.

The users menu as shown in the screenshot above looks good for me, while #282, or at least its symptoms, the duplicate avatars in the title bar, are not yet fixed as of Richdocuments 3.0.3 and Collabora CODE 3.4.0. See my comment in this other issue.

[juliusknorr]

@thebearon The menu shown in the screenshot is not rendered by the richdocuments app, so I guess it is a collabora ui element.

[juliusknorr]

Please try again with the latest collabora version, if the issue still persists, please open a bug at https://bugs.documentfoundation.org/enter_bug.cgi?product=LibreOffice%20Online since the list of users is actually coming from collabora.