blank document and incomplete interface

[gcala]

Hi,
I configured nextcloud/richdocuments/collabora docker image but when opening a document I got a blank body and collabora gui is not complete, lacking a menubar and items in comboboxes:

nextcloud and docker logs show no interesting output.

Do you have any idea about the problem?

This is my nextcloud.conf:

Alias /nextcloud "/usr/share/webapps/nextcloud"
    
<Directory /usr/share/webapps/nextcloud/>
    Options +FollowSymlinks
    AllowOverride All
    Require all granted

    <IfModule mod_dav.c>
            Dav off
    </IfModule>

    SetEnv HOME /usr/share/webapps/nextcloud
    SetEnv HTTP_HOME /usr/share/webapps/nextcloud

    php_admin_value open_basedir "/srv/http/:/usr/share/webapps/:/tmp:/dev/urandom"
</Directory>

# Encoded slashes need to be allowed
AllowEncodedSlashes NoDecode

# Container uses a unique non-signed certificate
SSLProxyEngine On
SSLProxyVerify None
SSLProxyCheckPeerCN Off
SSLProxyCheckPeerName Off

# keep the host
ProxyPreserveHost On

# static html, js, images, etc. served from loolwsd
# loleaflet is the client part of LibreOffice Online
ProxyPass           /loleaflet https://127.0.0.1:9980/loleaflet retry=0
ProxyPassReverse    /loleaflet https://127.0.0.1:9980/loleaflet

# WOPI discovery URL
ProxyPass           /hosting/discovery https://127.0.0.1:9980/hosting/discovery retry=0
ProxyPassReverse    /hosting/discovery https://127.0.0.1:9980/hosting/discovery

# Main websocket
ProxyPassMatch "/lool/(.*)/ws$" wss://127.0.0.1:9980/lool/$1/ws nocanon

# Admin Console websocket
ProxyPass   /lool/adminws wss://127.0.0.1:9980/lool/adminws

# Download as, Fullscreen presentation and Image upload operations
ProxyPass           /lool https://127.0.0.1:9980/lool
ProxyPassReverse    /lool https://127.0.0.1:9980/lool

this is the command for docker image

docker run -t -d -p 127.0.0.1:9980:9980 -e 'domain=mysite\.it' --net host --restart always --cap-add MKNOD collabora/code

General server configuration

Operating system: Linux vps315875.ovh.net 4.12.4-1-ARCH #1 SMP PREEMPT Fri Jul 28 18:54:18 UTC 2017 x86_64

Web server: Apache/2.4.27 (Unix) OpenSSL/1.1.0f PHP/7.1.8 mod_wsgi/4.5.17 Python/3.6 (apache2handler)

Database: mysql 10.1.25

PHP version: 7.1.8

PHP-modules loaded

 - Core
 - date
 - libxml
 - openssl
 - pcre
 - zlib
 - ctype
 - dom
 - fileinfo
 - filter
 - hash
 - json
 - mbstring
 - SPL
 - PDO
 - bz2
 - posix
 - Reflection
 - session
 - SimpleXML
 - standard
 - tokenizer
 - xml
 - xmlreader
 - xmlwriter
 - mysqlnd
 - apache2handler
 - bcmath
 - Phar
 - curl
 - exif
 - gd
 - gettext
 - iconv
 - intl
 - mcrypt
 - mysqli
 - pdo_mysql
 - soap
 - tidy
 - xmlrpc
 - zip
 - apcu
 - Zend OPcache

Nextcloud configuration

Nextcloud version: 12.0.1 - 12.0.1.5

Updated from an older Nextcloud/ownCloud or fresh install: Updated from an older Nextcloud

Where did you install Nextcloud from: archlinux repository

Are you using external storage, if yes which one: Array
(
[0] => \OC\Files\Storage\Local
[1] => \OC\Files\Storage\DAV
[2] => \OCA\Files_External\Lib\Storage\OwnCloud
[3] => \OCA\Files_External\Lib\Storage\SFTP
[4] => \OCA\Files_External\Lib\Storage\AmazonS3
[5] => \OCA\Files_External\Lib\Storage\Dropbox
[6] => \OCA\Files_External\Lib\Storage\Google
[7] => \OCA\Files_External\Lib\Storage\Swift
[8] => \OCA\Files_External\Lib\Storage\SFTP
)

Are you using encryption: no

Are you using an external user-backend, if yes which one: YOUR ANSWER HERE (LDAP/ActiveDirectory/Webdav/...)

Signing status

[]

Enabled apps

 - activity: 2.5.2
 - bruteforcesettings: 1.0.2
 - calendar: 1.5.3
 - comments: 1.2.0
 - contacts: 1.5.3
 - dav: 1.3.0
 - deck: 0.2.1
 - encryption: 1.6.0
 - federatedfilesharing: 1.2.0
 - federation: 1.2.0
 - files: 1.7.2
 - files_external: 1.3.0
 - files_markdown: 1.0.1
 - files_pdfviewer: 1.1.1
 - files_sharing: 1.4.0
 - files_texteditor: 2.4.1
 - files_trashbin: 1.2.0
 - files_versions: 1.5.0
 - files_videoplayer: 1.1.0
 - firstrunwizard: 2.1
 - gallery: 17.0.0
 - issuetemplate: 0.2.2
 - logreader: 2.0.0
 - lookup_server_connector: 1.0.0
 - news: 11.0.5
 - nextcloud_announcements: 1.1
 - notifications: 2.0.0
 - oauth2: 1.0.5
 - passman: 2.1.4
 - password_policy: 1.2.2
 - provisioning_api: 1.2.0
 - richdocuments: 1.12.34
 - serverinfo: 1.2.0
 - sharebymail: 1.2.0
 - survey_client: 1.0.0
 - systemtags: 1.2.0
 - tasks: 0.9.5
 - theming: 1.3.0
 - twofactor_backupcodes: 1.1.1
 - updatenotification: 1.2.0
 - workflowengine: 1.2.0

Disabled apps

 - admin_audit
 - audioplayer
 - bookmarks
 - notes
 - user_external
 - user_ldap

Content of config/config.php

{
    "instanceid": "ocyavvfi0fb0",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "localhost",
        "cuteworks.it"
    ],
    "datadirectory": "\/usr\/share\/webapps\/nextcloud\/data",
    "overwrite.cli.url": "http:\/\/localhost\/nextcloud",
    "dbtype": "mysql",
    "version": "12.0.1.5",
    "dbname": "nextcloud",
    "dbhost": "localhost",
    "dbport": "",
    "dbtableprefix": "oc_",
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "logtimezone": "UTC",
    "installed": true,
    "memcache.local": "\\OC\\Memcache\\APCu",
    "loglevel": 2,
    "maintenance": false,
    "mail_smtpmode": "smtp",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpsecure": "tls",
    "mail_smtpauth": 1,
    "mail_smtpauthtype": "LOGIN",
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpport": "587",
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
    "theme": "",
    "appstore.experimental.enabled": true
}

Client configuration

Browser: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.90 Safari/537.36

Operating system: YOUR ANSWER HERE

Logs

Web server error log

Insert your webserver log here

Nextcloud log (data/nextcloud.log)

Insert your Nextcloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...

[jonabasque]

I think that I have the same problem:

I checked the Nextcloud log and everything goes fine and the proxy (Nginx) shows an error 400 in the following request:

• 93.59.45.238 - - [27/Dec/2017:20:52:53 +0000] “GET /lool/https%3A%2F%2Fcloud.mydomain.foo%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F42_ociq0wuinnaa%3Faccess_token%3DlfVzC4H6skhX4pHGt95NtF62qkSNyXwT%26access_token_ttl%3D0%26permission%3Dedit/ws?WOPISrc=https%3A%2F%2Fcloud.mydomain.foo%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F42_ociq0wuinnaa&compat=/ws HTTP/1.1” 400 0 “-” “Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:57.0) Gecko/20100101 Firefox/57.0” “-”

Maybe the browser log can tell us something.
When I show the files (in spanish sorry):

• Content Security Policy: La directiva 'frame-src' está desaprobada. Use la directiva 'child-src' en su lugar.
• JQMIGRATE: Migrate is installed, version 1.4.0
• Error en el mapeo fuente: request failed with status 404
  URL del recurso: https://cloud.mydomain.foo/core/vendor/core.js?v=10ec3e233002881fc4f9182d4661272e-4
  URL del mapa fuente: purify.min.js.map
• window.controllers/Controllers está desaprobado. No lo use para detectar el agente de usuario.
• Ha fallado la carga del <script> con origen "https://1480876790.rsc.cdn77.org/172d0221a49352fdb1.js".
• Content Security Policy: Las opciones para esta página han bloqueado la carga de un recurso en https://1480876790.rsc.cdn77.org/172d0221a49352fdb1.js (script-src 'nonce-T2JHajE3ZE9oTGIzc1gvVHJiUks2WkNpQlVyWFduVFVhRkNYWFNXRWVocz06VmYvc285RUs5OSsreFNxeDUrQWhyK2FRWFR1VU16YXNIZ0hUZG5IdU1Faz0=' 'unsafe-eval').

When I try to open a file:

• Content Security Policy: Ingrando "'unsafe-inline'" en script-src o style-src: se ha especificado nonce-source o hash-source
• Content Security Policy: La directiva 'frame-src' está desaprobada. Use la directiva 'child-src' en su lugar.
• JQMIGRATE: Migrate is installed, version 1.4.0
• Deprecation warning: tipsy is deprecated. Use tooltip instead.
• Waiting for page to render…
• Content Security Policy: Se ignora ‘x-frame-options’ por la directiva ‘frame-ancestors’.
• Content Security Policy: La directiva 'frame-src' está desaprobada. Use la directiva 'child-src' en su lugar.
• Un XMLHttpRequest síncrono en el hilo principal está desaprobado por sus efectos negativos en la experiencia del usuario final. Para más ayuda vea http://xhr.spec.whatwg.org/
• Content Security Policy: Se ignora ‘x-frame-options’ por la directiva ‘frame-ancestors’.
• Firefox no puede establecer una conexión con el servidor en wss://collabora.mydomain.foo/lool/https%3A%2F%2Fcloud.mydomain.foo%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F546_ociq0wuinnaa%3Faccess_token%3DxRMqyXvjCp8rlKsjuW2F3dMmcqt0C47E%26access_token_ttl%3D0%26permission%3Dedit/ws?WOPISrc=https%3A%2F%2Fcloud.mydomain.foo%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F546_ociq0wuinnaa&compat=/ws.

The attribute compat is missing the value, I do not know if it could be the reason of the code 400 ?

Regards!

[jonabasque]

This is the image of the last log, which shows me that the error is in the construction of the "socket" object.

Is it possible that the route is forming badly as I say in the previous message?

Does anyone know what the route should be like? I can not find the loolwsd code repository or its documentation to understand how the route should be created.

Can someone help us with this?

Thanks

[jonabasque]

@gcala Have you been able to solve the problem?

have you the same problem as me in the browser ?

I'm desperate to solve this.

regards

[gcala]

@jonabasque unfortunately it is still not working...

[thebearon]

If anyone's encountering no or incomplete UI, check the browser console logs. @jonabasque's logs are telling me there's a problem setting up the websocket connection between the browsers and Collabora Online server. This seems to be an issue with the setup, and not with the software itself.

[victordariovera]

I think that this is a apache configuration problem... Is there some configuration for CrossSite Scripting o urls?

Not solved here following all the official installation guides...