Nextcloud on iPad freezes!

[lisetauber]

Hello,
Since the last update (3.0.2) for NC for iPad, the app freezes! It seems, this appears, as I want to delete a file directly on the server.

Best regards
Lise
https://lise.tauber.fr/

[marinofaggiana]

Hi ! I need moore data ... you can look the errors in Nextcloud log or the traffic generated ... if the app freezes probably some service(s) generate error (s)

[lisetauber]

Hello Marino,
Thank you for your answer!
I effectively installed Strongbox recently, both onto iPad and iPhone (after trying KeePassium, which doesn’t work with NC ; KeePassium doesn’t recognise the NC server). But I don’t encounter the same problem on the iPhone (version 3.0.1). I synchronise the database between KeePassXC on a Mac and iOS/iPadOS.
I don’t notice any error in the activity log.
Lise

[lisetauber]

I want to add, if I use another file app, I’ve no problem to access to the files, display them or transfer them! It seems, the problem comes from Nextcloud app ;-)

[marinofaggiana]

I think that it's a issue of your NC iPad, Restore the application and reinstall, maybe can help you
cheers

[lisetauber]

After uninstalling and restoring the app, it seems, it’s ok ;-)
Thank you for your answers!

[lisetauber]

Finally, it’s not OK ;-) after reinstalling, the app still freezes! I have to relaunch it, each time, it freezes. That happens since the update to 3.0.2.

[jacotec]

I've had exactly the same issue after the upgrade to 3.0.2, also on my iPad Pro 10.5 ... iPhone worked.

Solved until now by deleting and reinstalling the app and I hope it continues to work ... but something seems to be wrong, at least when you update the app.

[koarlmichael]

Same here on iPhone 7 IOS 13.6. Reinstalling didnt help.

[jacotec]

Same issue also in the Testflight version 3.0.3.8. Sent a crash report after the app has died.

I hope this will be fixed ASAP

[jacotec]

@marinofaggiana A full deinstallation and reinstall does not help anymore with 3.0.3.8 as well. 3.0.1 is unfortunately the last stable version. No hints in the logs of my server as well, seems to be a local app issue.

Let us know if we can help to track this down.

[4d1830]

I had this problem with iPhone also before latest version. Not only freeze but also keep CPU very intensive and low battery.

[marinofaggiana]

Same issue also in the Testflight version 3.0.3.8. Sent a crash report after the app has died.

I hope this will be fixed ASAP

Yes I have look your log but sorry the app do not start ... NO detail, somewhere got dirtied

[lisetauber]

Hello,
Would it be possible to (re)install a stable version (via TestFlight?).
I tested the connection to our server with other apps, with an ownCloud version too, and all the other apps work. It seems really, it comes from the 3.0.2!
I have to use the Mac and the IPhone to access easily to the server, it’s a little laborious 😀
Thank you in advance.
Lise

[crazybadger]

Can anyone sign up to the Testflight testing, and is it possible to downgrade to 2.x?

[jacotec]

@lisetauber Via Testflight you can install 3.0.1 ... valid for 62 days from today.

3.0.3(9) from today still no improvement ... 🙁

[marinofaggiana]

@jacotec No, because I don't know where is the problem, you can tray from 1, 2 days with 3.0.3 available in Apple Store as stable.

[jacotec]

OK ... how can we help you @marinofaggiana ?

[marinofaggiana]

Do you have restart the phone ? Seems trivial but a lot of files remain in temp / dir of iPhone

[jacotec]

No, I either closed or deleted and reinstalled the app, the latter should hopefully clean up the temp files.

The freeze is mostly temporary and happens mostly while selecting a folder in the files/folder tree. Even when entering a folder with just 4 subfolders and 3 files the complete app freezes for 5-10 seconds or even longer. It does not react to anything, it just stalls.

In 90% it recovers after some time (until you change again a folder or do some other action), in 10% the app crashes (or is suspended by IOS, I don't know).

When you are in a screen or folder idling around it does not happen. You need to change a folder or select any other menu.

And the issue was introduced between 3.0.1 and 3.0.2.

I'll try an iPad restart as well.

[lisetauber]

Yes, I restart the IPad!
On the French AppStore, the 3.0.2 is still displayed, there is no 3.0.3!
And I’ve no right for Nextcloud app on TestFlight!

[jacotec]

@lisetauber https://testflight.apple.com/join/GjNbfo2a

[marinofaggiana]

No, I either closed or deleted and reinstalled the app, the latter should hopefully clean up the temp files.

The freeze is mostly temporary and happens mostly while selecting a folder in the files/folder tree. Even when entering a folder with just 4 subfolders and 3 files the complete app freezes for 5-10 seconds or even longer. It does not react to anything, it just stalls.

In 90% it recovers after some time (until you change again a folder or do some other action), in 10% the app crashes (or is suspended by IOS, I don't know).

When you are in a screen or folder idling around it does not happen. You need to change a folder or select any other menu.

And the issue was introduced between 3.0.1 and 3.0.2.

I'll try an iPad restart as well.

But this is different from the issue of @lisetauber ... please @jacotec if generate a crash please add a comment with "jacotec"

[lisetauber]

Thanks, I just uploaded the 3.0.3 via TestFlight!

[jacotec]

Not sure if it's different ... @lisetauber : When it freezes and you wait 30 seconds, can you operate it again?

@marinofaggiana My crash report from yesterday had jacotec in the email with which I've tagged it.

[lisetauber]

@jacotec yes, with the 3.0.3, the app still freezes, but after a little while, I can operate again!

[jacotec]

So it's exactly what I have @marinofaggiana

[lisetauber]

With the 3.0.3, it’s a little better, the app freezes but after a little while, I can operate again. But for the first time, as NC turned in background, it crashed twice! I just send two reports.

I’ve another bug: I modified folder names on the Mac, the new names are not all updated on the iPad (3.0.3). On the iPhone, with the 3.0.1, all folder names are correctly synchronised.

[lisetauber]

It’s ok on the iPad Air too! the app doesn’t freeze anymore, except a very short moment (one second) due probably to the device, which is not powerful enough!
The only crash, on the iPad too, happens as I want to open an .odt file.

Thank you for the work, you did!

[jacotec]

Build 11 definitely looks improved here as well 😊
Got 1-2 10sec freezes at the iPad within the first ~3 Minutes, but let the app settle after the update. No issues in the last 10 minutes, will continue testing. 👍🏻

[jacotec]

Got two 30 sec freezes today on the iPad, so it's not finally solved.

My wife got 4 nextcloud crash popups this morning even without using the app, maybe due to GPS based activation to check for photo upload.

Both with build 11 ...

[lisetauber]

Beta 3.0.5

After a first crash just after the update on the iPhone, this new beta seems to work both on iPhone and iPad 😀 I can open different types of files, but it still crashes, when I open a Libre Office file.
No freeze 😀 displays quickly all the files!
Thanks!

[dinony]

I can confirm that the 3.0.1 is the last stable version for me. Newer versions hang after 10 seconds.. sent multiple crash reports. Hope it helps!

[jacotec]

Dear @marinofaggiana , can you give us a small status update regarding this? Did you already create the "private test builds" for us? Or do you think also the freezes are related to the mentioned database issue and we need to wait for the next realm/cocoa release with the potential fix?

[lisetauber]

Hello,
I've until now 😀 no more freeze neither crash with the 3.0.5.4, except just after the installation onto the iPhone, and with Libre Office files.
The app works without problem on my iPad Air and my iPhone 8 Plus.

[jacotec]

No changes here, freezes like hell on all our devices (2xiPhone, 2xiPad). Deinstall, restart iPad, full new install - all does not help. Except using 3.0.1, which is not an option on our iPhones because of photo upload issues.

[lisetauber]

Version 3.0.0.5
No more crash at the first launch on the iPhone, neither on the iPad, no freeze, no crash during displaying folders and files.
Crashes only, as I try to open an odt file, or ods.

[jacotec]

The fix in the latest Realm/Cocoa version 5.3.4 looks promising regarding the database issues.

EDIT: Build 5 is already there, you're super fast 🙂👍🏻. TF did not send me a push. Will test and report

[lisetauber]

I appear as no more able to test Nextcloud on TestFlight? Is it intentional?

[jacotec]

It's fine here, just updated my wife's devices to 3.0.5(7) 15 minutes ago.

[marinofaggiana]

I appear as no more able to test Nextcloud on TestFlight? Is it intentional?

? Use the link https://testflight.apple.com/join/GjNbfo2a

[marinofaggiana]

We can close this issue, reopen if exists new problems

[jacotec]

@marinofaggiana I suggest to reopen this ;-)

I've send you an internal log of a 40 seconds freeze with 3.0.5(7) by email with some thoughts what might happen. Please kindly check.

[lisetauber]

Quick test with 3.0.5 (8) with iPad and iPhone.
No crash no freeze, also if I try to open Libre Office files!
Thanks a lot !

[marinofaggiana]

It's Freeze only for @jacotec because use too many file for a single dir (and isn't ad issue of iOS). So this issue remains closed. bye

[lisetauber]

3.0.5.8 freezes and crashes for me too!
I already sent some crash logs from my iPhone and iPad. And I’ve no tuns of files in my directories 😀

[jacotec]

@lisetauber Did you send also the internal app log to Marino? I guess they are more helpful than the Testflight crash log 😉

[lisetauber]

@jacotec No, I didn’t! I’do it!

[marinofaggiana]

Try the 3.0.6 b2 several news in progress

[marinofaggiana]

@lisetauber @jacotec resolved ?

[lisetauber]

It seems 😀 I just downloaded the 3.0.6.8.
Just a little thing, Touch ID is not always active on the iPad, I have sometimes to enter the code; and the app is not always locked (noticed with the 3.0.6.7), although after relaunching the app or rebooting the device; no problem on the iPhone.

[marinofaggiana]

it's an old iPad device ?

Note: What's the "Le Blog de Lise" ?

[jacotec]

@lisetauber @jacotec resolved ?

@marinofaggiana Looks good for me! 👍🏻😁🙏🏻

[marinofaggiana]

Good thanks !

[lisetauber]

@marinofaggiana
The iPad is new ! An iPad Air 3, the iPhone a little older. An iPhone 8 Plus.
Le Blog de Lise is my blog 😀 https://lise.tauber.fr/

[marinofaggiana]

@lisetauber I don't speak French, so I can't follow your blog ! sorry

[lisetauber]

With 3.0.7.0, each time I open another app, when I quit NC, the app crashes, only on the iPad Air 3, not on the iPhone 8 Plus.