[Bug]: Can't start Nextcloud desktop Appimage 3.14 and onwards #7135

JVT038 · 2024-09-16T17:40:47Z

⚠️ Before submitting, please verify the following: ⚠️

This is a bug, not a question or a configuration issue.
This issue is not already reported on Github (I've searched it).
Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
I agree to follow Nextcloud's Code of Conduct

Bug description

When I start Nextcloud Desktop v3.14, it doesn't work. Nothing happens. The following error appears in the CLI:

Failed to initialize instances shared memory:  "QSharedMemory::handle: doesn't exist"
QGuiApplication::setDesktopFileName: the specified desktop file name ends with .desktop. For compatibility reasons, the .desktop suffix will be removed. Please specify a desktop file name without .desktop suffix
nextcloud.gui.application: Migrating old config from "/home/jvt038/.local/share/Nextcloud" to "/home/jvt038/.config/Nextcloud"
nextcloud.gui.application: Failed to move the old config directory to its new location ( "/home/jvt038/.local/share/Nextcloud" to "/home/jvt038/.config/Nextcloud" )
nextcloud.gui.application: Will move the individual files QList("Nextcloud_sync.log")
nextcloud.gui.application: Fallback move of  "Nextcloud_sync.log" also failed
Aborted (core dumped)

Nextcloud 3.13.3 still works though.

Steps to reproduce

Download Nextcloud Appimage 3.14
Start Nextcloud
See error

Expected behavior

When I click on the Appimage (or launch it through the CLI), it should start

Which files are affected by this bug

Nextcloud_sync.log

Operating system

Linux

Which version of the operating system you are running.

Linux Mint 22

Package

Official Linux AppImage

Nextcloud Server version

29.0.7

Nextcloud Desktop Client version

3.14.0

Is this bug present after an update or on a fresh install?

Updated to a major version (ex. 3.3.6 to 3.4.0)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

Are you using an external user-backend?

Default internal user-backend
LDAP/ Active Directory
SSO - SAML
Other

Nextcloud Server logs

No response

Additional info

I have enabled experimental features to have VFS-support on Linux.

The text was updated successfully, but these errors were encountered:

SebiAi · 2024-09-16T18:43:56Z

I have the same issue on Linux Mint 21.3.
Don't know if the VFS (extension system) has something to do with it - I have it enabled.

gpl-ajackson · 2024-09-17T08:46:40Z

I have this same issue on Ubuntu 24.04.

mgallien · 2024-09-17T12:14:15Z

I can confirm.
Some binary resources needed by webengine are missing.
sorry

jacek-kubek · 2024-09-19T18:36:10Z

I can confirm the same bug: Debian 12 (bookworm) - several systems (machines) - with and without VFS.
Appimage 3.13.4 works without this issue (downloaded from /desktop/releases/Linux).

xcablex · 2024-09-20T08:05:53Z

I can confirm as well (Mint 20.2).
Starting from the terminal I get a list of missing GLIBC_2.32-35 error

voggur · 2024-09-20T15:28:19Z

I have the same "Failed to initialize instances shared memory: "QSharedMemory::handle: doesn't exist"
EndeavourOS
extra/nextcloud-client 2:3.14.0-4 Last Updated: Sept. 17, 2024, 4:13 p.m. UTC
https://archlinux.org/packages/extra/x86_64/nextcloud-client/

xopxe · 2024-09-20T15:49:54Z

Same with a standard Ubuntu 22.04

voggur · 2024-09-20T16:09:22Z

Rollback to 3.13.4-1 and it works again

wchouser3 · 2024-09-21T10:10:30Z

I can confirm. Linux Mint 22 - same errors and wont start

camilasan · 2024-09-26T11:10:53Z

Fixed with #7167
You can try this build: https://cloud.nextcloud.com/s/McHcTm43sszwj7R - it is only for testing ⚠️

JVT038 · 2024-09-28T11:05:44Z

@camilasan the issue has not been fixed for me on 3.14.1 or your test build. The same error still exists with the same error messages.

Appryhandsome · 2024-10-13T15:40:17Z

Been facing the same problem for a few weeks now. Unable to use the nextcloud client installed on Arch via yay.

camilasan · 2024-10-14T07:48:55Z

Been facing the same problem for a few weeks now. Unable to use the nextcloud client installed on Arch via yay.

The fix will only be present in our AppImage.

camilasan · 2024-10-14T07:49:46Z

The same error still exists with the same error messages.

Some of the error messages are not related to crash. Does it still crash?

JVT038 · 2024-10-14T16:54:04Z

Yeah, the appimage for version 3.14.1 still crashes, with the following logs:

QGuiApplication::setDesktopFileName: the specified desktop file name ends with .desktop. For compatibility reasons, the .desktop suffix will be removed. Please specify a desktop file name without .desktop suffix
nextcloud.gui.application: Migrating old config from "/home/jvt038/.local/share/Nextcloud" to "/home/jvt038/.config/Nextcloud"
nextcloud.gui.application: Failed to move the old config directory to its new location ( "/home/jvt038/.local/share/Nextcloud" to "/home/jvt038/.config/Nextcloud" )
nextcloud.gui.application: Will move the individual files QList("Nextcloud_sync.log")
nextcloud.gui.application: Fallback move of  "Nextcloud_sync.log" also failed

Furthermore, using the temporary appimage you provided in this issue (Nextcloud-bugfix-appimage-x86_64.AppImage), the following error occurs (and the appimage still crashes)

Failed to initialize instances shared memory:  "QSharedMemory::handle: doesn't exist"
QGuiApplication::setDesktopFileName: the specified desktop file name ends with .desktop. For compatibility reasons, the .desktop suffix will be removed. Please specify a desktop file name without .desktop suffix
nextcloud.gui.application: Migrating old config from "/home/jin/.local/share/Nextcloud" to "/home/jin/.config/Nextcloud"
nextcloud.gui.application: Failed to move the old config directory to its new location ( "/home/jin/.local/share/Nextcloud" to "/home/jin/.config/Nextcloud" )
nextcloud.gui.application: Will move the individual files QList("Nextcloud_sync.log")
nextcloud.gui.application: Fallback move of  "Nextcloud_sync.log" also failed

ltsjoe · 2024-10-16T11:08:42Z

I'm having this issue as well with the 3.14 client. The 3.13.4 client still works, so I'm reverting to it. Running Fedora 40 KDE. Local server is running on the most recent docker instance. (Nextcloud AIO v9.6.0)

qt.qpa.plugin: Could not find the Qt platform plugin "wayland" in ""
QGuiApplication::setDesktopFileName: the specified desktop file name ends with .desktop. For compatibility reasons, the .desktop suffix will be removed. Please specify a desktop file name without .desktop suffix
Aborted (core dumped)

Hadatko · 2024-10-25T09:15:52Z

Same

mailinglists35 · 2024-10-25T11:59:34Z

$ /usr/local/bin/Nextcloud-3.14.2-x86_64.AppImage 
/tmp/.mount_NextclV6qNyy/AppRun.wrapped: /lib64/libstdc++.so.6: version `GLIBCXX_3.4.30' not found (required by /tmp/.mount_NextclV6qNyy/usr/bin/../lib/libQt6WebEngineCore.so.6)
/tmp/.mount_NextclV6qNyy/AppRun.wrapped: /lib64/libm.so.6: version `GLIBC_2.35' not found (required by /tmp/.mount_NextclV6qNyy/usr/bin/../lib/libQt6WebEngineCore.so.6)
/tmp/.mount_NextclV6qNyy/AppRun.wrapped: /lib64/libm.so.6: version `GLIBC_2.35' not found (required by /tmp/.mount_NextclV6qNyy/usr/bin/../lib/libQt6Quick.so.6)
/tmp/.mount_NextclV6qNyy/AppRun.wrapped: /lib64/libm.so.6: version `GLIBC_2.35' not found (required by /tmp/.mount_NextclV6qNyy/usr/bin/../lib/libQt6Widgets.so.6)
/tmp/.mount_NextclV6qNyy/AppRun.wrapped: /lib64/libm.so.6: version `GLIBC_2.35' not found (required by /tmp/.mount_NextclV6qNyy/usr/bin/../lib/libQt6Gui.so.6)
/tmp/.mount_NextclV6qNyy/AppRun.wrapped: /lib64/libm.so.6: version `GLIBC_2.35' not found (required by /tmp/.mount_NextclV6qNyy/usr/bin/../lib/libQt6Core.so.6)
/tmp/.mount_NextclV6qNyy/AppRun.wrapped: /lib64/libstdc++.so.6: version `GLIBCXX_3.4.30' not found (required by /tmp/.mount_NextclV6qNyy/usr/bin/../lib/libQt6Core.so.6)
/tmp/.mount_NextclV6qNyy/AppRun.wrapped: /lib64/libm.so.6: version `GLIBC_2.35' not found (required by /tmp/.mount_NextclV6qNyy/usr/bin/../lib/libQt6OpenGL.so.6)

$ cat /etc/redhat-release 
Red Hat Enterprise Linux release 9.4 (Plow)

hey @nextcloud why do you even bother packing appimage if you are unable to make it work even on latest stable redhat(and clones) release? you are a shame user of appimage and making appimage look bad, when in fact users like you have no idea how to pack an appimage to be compatible with as many distributions as possible, thus breaking the core idea of appimage...

gpl-ajackson · 2024-11-11T08:54:22Z

Hi All,
This issues still persists with the 3.14.3 release.

ltsjoe · 2024-11-11T13:00:50Z

I can confirm. There's an issue tied to Wayland according to the feedback in the console.

/Nextcloud-3.14.3-x86_64.AppImage
qt.qpa.plugin: Could not find the Qt platform plugin "wayland" in ""
Failed to initialize instances shared memory:  "QSharedMemory::handle: doesn't exist"
Aborted (core dumped)

JVT038 · 2024-11-27T10:02:25Z

Still not fixed in 3.15

pym67 · 2024-11-27T10:06:22Z

same problem since 3.14 branch on some Win10 computers. Issue not fixed in 3.15

JVT038 added the 0. Needs triage label Sep 16, 2024

mgallien added 1. to develop confirmed bug approved by the team package: appimage os: 🐧 Linux and removed 0. Needs triage labels Sep 17, 2024

PhilippSchlesinger mentioned this issue Sep 19, 2024

[Bug]: Main window not showing up #7123

Closed

8 tasks

camilasan mentioned this issue Sep 23, 2024

3.14.0 bugs overview #7191

Open

15 tasks

camilasan closed this as completed Sep 26, 2024

camilasan self-assigned this Oct 14, 2024

camilasan reopened this Oct 15, 2024

JVT038 changed the title ~~[Bug]: Can't start Nextcloud desktop Appimage 3.14~~ [Bug]: Can't start Nextcloud desktop Appimage 3.14 and onwards Nov 27, 2024

loulous24 mentioned this issue Nov 27, 2024

[Bug]: Linux Client 3.13.3 to 3.14.xx IOT instruction (core dumped) #7465

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[Bug]: Can't start Nextcloud desktop Appimage 3.14 and onwards #7135

[Bug]: Can't start Nextcloud desktop Appimage 3.14 and onwards #7135

JVT038 commented Sep 16, 2024 •

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SebiAi commented Sep 16, 2024

gpl-ajackson commented Sep 17, 2024

mgallien commented Sep 17, 2024

jacek-kubek commented Sep 19, 2024 •

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xcablex commented Sep 20, 2024

voggur commented Sep 20, 2024

xopxe commented Sep 20, 2024

voggur commented Sep 20, 2024

wchouser3 commented Sep 21, 2024

camilasan commented Sep 26, 2024

JVT038 commented Sep 28, 2024

Appryhandsome commented Oct 13, 2024

camilasan commented Oct 14, 2024

camilasan commented Oct 14, 2024

JVT038 commented Oct 14, 2024 •

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ltsjoe commented Oct 16, 2024

Hadatko commented Oct 25, 2024

mailinglists35 commented Oct 25, 2024 •

edited

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gpl-ajackson commented Nov 11, 2024

ltsjoe commented Nov 11, 2024

JVT038 commented Nov 27, 2024

pym67 commented Nov 27, 2024

[Bug]: Can't start Nextcloud desktop Appimage 3.14 and onwards #7135

[Bug]: Can't start Nextcloud desktop Appimage 3.14 and onwards #7135

Comments

JVT038 commented Sep 16, 2024 • edited Loading

⚠️ Before submitting, please verify the following: ⚠️

Bug description

Steps to reproduce

Expected behavior

Which files are affected by this bug

Operating system

Which version of the operating system you are running.

Package

Nextcloud Server version

Nextcloud Desktop Client version

Is this bug present after an update or on a fresh install?

Are you using the Nextcloud Server Encryption module?

Are you using an external user-backend?

Nextcloud Server logs

Additional info

SebiAi commented Sep 16, 2024

gpl-ajackson commented Sep 17, 2024

mgallien commented Sep 17, 2024

jacek-kubek commented Sep 19, 2024 • edited Loading

xcablex commented Sep 20, 2024

voggur commented Sep 20, 2024

xopxe commented Sep 20, 2024

voggur commented Sep 20, 2024

wchouser3 commented Sep 21, 2024

camilasan commented Sep 26, 2024

JVT038 commented Sep 28, 2024

Appryhandsome commented Oct 13, 2024

camilasan commented Oct 14, 2024

camilasan commented Oct 14, 2024

JVT038 commented Oct 14, 2024 • edited Loading

ltsjoe commented Oct 16, 2024

Hadatko commented Oct 25, 2024

mailinglists35 commented Oct 25, 2024 • edited Loading

gpl-ajackson commented Nov 11, 2024

ltsjoe commented Nov 11, 2024

JVT038 commented Nov 27, 2024

pym67 commented Nov 27, 2024

JVT038 commented Sep 16, 2024 •

edited

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jacek-kubek commented Sep 19, 2024 •

edited

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JVT038 commented Oct 14, 2024 •

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mailinglists35 commented Oct 25, 2024 •

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