diff --git a/changes/472.documentation b/changes/472.documentation
new file mode 100644
index 000000000..3e14c04d7
--- /dev/null
+++ b/changes/472.documentation
@@ -0,0 +1 @@
+Update ServiceNow documentation for Locations and FAQ error. 
diff --git a/docs/admin/integrations/servicenow_setup.md b/docs/admin/integrations/servicenow_setup.md
index 6c1bbc891..11de64353 100644
--- a/docs/admin/integrations/servicenow_setup.md
+++ b/docs/admin/integrations/servicenow_setup.md
@@ -80,3 +80,4 @@ PLUGINS_CONFIG = {
 
 !!! note
     Configuration keys are prefixed with `servicenow_`.
+
diff --git a/docs/user/faq.md b/docs/user/faq.md
index e4955af91..ce6588a28 100644
--- a/docs/user/faq.md
+++ b/docs/user/faq.md
@@ -3,3 +3,11 @@
 ## _Is the application actually a Single Source of Truth?_
 
 In reality the application intends to have behaviors as if it was a SSoT. The difference being, the application intends to aggregate data in the real world where it is not feasible to have the System of Record be in a single system.
+
+## Why did my ServiceNow job fail with an `IncompleteJSONError`?
+
+```
+An exception occurred: `IncompleteJSONError: lexical error: invalid char in json text. <meta (right here) ------^
+```
+
+This exception probably means that your ServiceNow developer instance is currently hibernating and needs to be awoken.
diff --git a/docs/user/integrations/servicenow.md b/docs/user/integrations/servicenow.md
index 5cf8dbcf1..72d5bfb7b 100644
--- a/docs/user/integrations/servicenow.md
+++ b/docs/user/integrations/servicenow.md
@@ -4,7 +4,7 @@ This integration provides the ability to synchronize basic data from Nautobot in
 
 - Nautobot Manufacturer table to ServiceNow Company table
 - Nautobot DeviceType table to ServiceNow Hardware Product Model table
-- Nautobot Region and Site tables to ServiceNow Location table
+- Nautobot Locations tables to ServiceNow Location table
 - Nautobot Device table to ServiceNow IP Switch table
 - Nautobot Interface table to ServiceNow Interface table