🔍 Define Alerts for our Modernisation Platform and route them

[julialawrence]

User Story

We need to establish a robust alerting system for our Modernisation Platform and set up proper routing for these alerts. The goal is to ensure that we can proactively identify and respond to any potential issues or anomalies in our platform's performance and operation. This issue focuses on defining the criteria for triggering alerts and creating a routing mechanism to direct these alerts to the appropriate teams or individuals for timely resolution.

Definition of Done

• Alert Criteria Definition: Clearly specify the conditions or events that should trigger alerts. This could include performance
  thresholds, error rates, security breaches, or other critical events.
• Alert Severity Levels: Determine different severity levels for alerts (e.g., critical, major, minor) to prioritize responses
  accordingly.
• Alert Routing Mechanism: Create a system that routes alerts to the relevant stakeholders or teams responsible for
  addressing specific types of alerts.
• Communication and Escalation Plan: Develop a clear plan for how alerts will be communicated, escalated, and resolved,
  ensuring that the right people are informed in a timely manner.
• Testing and Validation: Ensure that the alerting system is thoroughly tested and validated to avoid false positives or
  negatives, which can disrupt operations.
• Documentation: Document the entire alerting and routing process for future reference and as a reference guide for team
  members.

[julialawrence]

Nice story but OBE'd :(