domain.yml

version: '2.0'
config:
  store_entities_as_slots: true
session_config:
  session_expiration_time: 60
  carry_over_slots_to_new_session: true
intents:
- ask_start_time:
    use_entities: true
- ask_whoami:
    use_entities: true
- ask_something:
    use_entities: true
- start:
    use_entities: true
- greet:
    use_entities: true
- goodbye:
    use_entities: true
- thanks:
    use_entities: true
- affirm:
    use_entities: true
- deny:
    use_entities: true
- booking:
    use_entities: true
- ask_call_number:
    use_entities: true
- inform_caller_name:
    use_entities: true
- inform_notify_number:
    use_entities: true
- i_queue:
    use_entities: true
- i_caller:
    use_entities: true
- update_call_number:
    use_entities: true
- over_number:
    use_entities: true
- no_notify:
    use_entities: true
- cancel_notify:
    use_entities: true
- end:
    use_entities: true
- cancel_register:
    use_entities: true
- i_booking_url:
    use_entities: true
entities:
- inform
- caller_name
- notify_number
- notify_queue
- CARDINAL
- ORG
- PERSON
- GPE
- DATE
- NORP
- TIME
- EVENT
- FAC
- LANGUAGE
- LOC
- PRODUCT
- ORDINAL
slots:
  main_caller_id:
    type: rasa.shared.core.slots.TextSlot
    initial_value: null
    auto_fill: true
    influence_conversation: true
  caller_name:
    type: rasa.shared.core.slots.TextSlot
    initial_value: null
    auto_fill: true
    influence_conversation: true
  notify_number:
    type: rasa.shared.core.slots.AnySlot
    initial_value: null
    auto_fill: true
    influence_conversation: false
  notify_queue:
    type: rasa.shared.core.slots.AnySlot
    initial_value: null
    auto_fill: true
    influence_conversation: false
responses:
  utter_greet:
  - text: 您好
  utter_did_that_help:
  - text: 請問是否解決您的問題呢?
  utter_happy:
  - text: 贊喔
  utter_goodbye:
  - custom:
      sticker: https://www.mainpi.com/stickers/ok_bye.webp
    text: OK
  - text: See you.
  utter_you_are_welcome:
  - text: 😊 不客氣
  - text: 😊 OK,沒問題
  utter_not_provide:
  - text: 抱歉沒有提供
  utter_contact_by_phone:
  - text: 📞 請電話聯繫
  utter_ask_caller_name:
  - text: 請問詢問那一家？
  utter_ask_notify_number:
  - text: 請問 {name} 到幾號要通知您呢？
  utter_no_booking_service:
  - text: 🤭 抱歉，目前只提供叫號進度通知，預約請電話洽詢
  utter_search_notfound:
  - text: 🤔 疑~沒有找到 {name} 耶，煩請再確認一下....
  utter_search_too_much:
  - text: 有好幾家 {name}，請輸入更詳細的名稱
  utter_cant_cancel:
  - text: 通知無法取消，不過不用擔心，您只要忽略通知即可
  utter_join_mainpi_if_notfound:
  - text: 您尋找的單位可能尚未加入 'M.PI(免排)雲端叫號'，歡迎幫我們推薦給 "{name}" 使用，感謝您。詳細請查看 https://www.mainpi.com
  utter_no_schedule_timing:
  - text: 🤭 抱歉，目前只提供叫號進度通知，時間表，請上網或電話洽詢
  utter_iam_bot:
  - text: 您好：我是 M.PI(免排)雲端，人工智能機器人 🤖，很高興為您服務，我的目前主要工作是主動通知您叫號進度
  - text: M.PI(免排)雲端，是一個 AI 數位助理🤖，目前主要工作是主動通知叫號進度，幫助您節省等待時間
  utter_please_contact_by_phone:
  - text: ☎  煩請電話洽詢唷...
  utter_click_update_button:
  - text: 請按 <🔔更新進度> 按鈕，就會顯示目前號碼
  utter_over_number_hint:
  - text: ❗ 主動叫號通知偶有延遲，為避免過號，請設定提前幾號通知，📣📣📣 也可以設定多個通知號碼
  utter_please_rebooking:
  - text: 請取消預約後，重新預約，或請電話洽詢
actions:
- action_start
- action_query_caller
- action_inform_queue
- action_notify_number
- action_inform_appointment
- action_get_booking_url
- action_update_call_number
forms: {}
e2e_actions: []