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Long running UWP App crashes | Exception c0000374 #9128

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ElaJegen opened this issue Nov 28, 2023 · 1 comment
Closed

Long running UWP App crashes | Exception c0000374 #9128

ElaJegen opened this issue Nov 28, 2023 · 1 comment
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appModel-UWP Exclusive to WinUI 2 UWP apps bug Something isn't working

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@ElaJegen
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ElaJegen commented Nov 28, 2023

Describe the bug

This is an UWP app that communicates to PLC controllers. It send commands, receive real-time data every second, display data with graphs and textfields.

Application was running for 19+ hours before a crash happened.
With Event Log, we were able to collect Exception codes:
Error codes:
1: c0000005 (Windows.UI.Xaml.dll)
2: c0000374 (ntdll.dll)

We were not able to reproduce this exceptions on our debug environment.
Don't have a steps to reproduce. Really appreciate any help!

Event Log for c0000005 error:
Application Error:
Faulting application name: [App Name], version: 1.0.0.0, time stamp: 0x5e5883fd
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.19041.3693, time stamp: 0x4d0a8551
Exception code: 0xc0000005
Fault offset: 0x000000000014eb49
Faulting process id: 0x259c
Faulting application start time: 0x01da196718830019
Faulting application path: C:\Program Files\WindowsApps[App Name]
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: 47086d13-72cf-43b7-b2e0-4c730e9cc6ed
Faulting package full name: [App Name]
Faulting package-relative application ID: App


Event Log for c0000374
Application Error:
Faulting application name: [App Name], version: 1.0.0.0, time stamp: 0x5e5883fd
Faulting module name: ntdll.dll, version: 10.0.19041.3636, time stamp: 0x9b64aa6f
Exception code: 0xc0000374
Fault offset: 0x00000000000ff349
Faulting process id: 0x2dcc
Faulting application start time: 0x01da20c57b485de4
Faulting application path: C:\Program Files\WindowsApps[App Name]
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e5a51a12-41fc-4f84-a96e-f84965d38824
Faulting package full name:[App Name]
Faulting package-relative application ID: App

Windows Error Reporting:
[App Name]
1.0.0.0
5e5883fd
ntdll.dll
10.0.19041.3636
9b64aa6f
c0000374
00000000000ff349
2dcc
01da20c57b485de4
C:\Program Files\WindowsApps[App Name]
C:\Windows\SYSTEM32\ntdll.dll
e5a51a12-41fc-4f84-a96e-f84965d38824
[App Name]
App

Steps to reproduce the bug

Don't have any steps tp reproduce

Expected behavior

No response

Screenshots

No response

NuGet package version

None

Windows version

No response

Additional context

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@ElaJegen ElaJegen added the bug Something isn't working label Nov 28, 2023
@microsoft-github-policy-service microsoft-github-policy-service bot added the needs-triage Issue needs to be triaged by the area owners label Nov 28, 2023
@bpulliam bpulliam added appModel-UWP Exclusive to WinUI 2 UWP apps and removed needs-triage Issue needs to be triaged by the area owners labels Dec 11, 2023
@ranjeshj
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microsoft-ui-xaml/docs/contribution_handling.md at main · microsoft/microsoft-ui-xaml (github.com)
The WinUI team is currently spending its time on WinUI 3. To help with this focus, new bugs filed against WinUI 2 are closed in this repo unless they're a security issue or are business critical.

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Labels
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