Accessibility Insights Screens Disconnecting

[daphneyyt]

We encourage tool related questions to be asked on stackoverflow.com and tagged with accessibility-insights.

Hi I have a query regarding Accessibility Insights For Android. We are running WCAG tests for a few mobile apps. However, we are encountering scenarios where the mobile app disconnects whenever we load a certain screen on the mobile app

• Example 1: For App 1, Accessibility Insights disconnects when I try to load the Insert Credit Card page screen
• Example 2: For App 2, Accessibility Insights disconnects when I try to load the I load the FAQ page screen

However, all other screens works while scanning the apps within the same sitting. We have also tried scanning the same screens across a couple of laptops with the same problem.

May I know what possible reasons could there be for such cases? Does it have to do with the codes done on the mobile app backend?

This is the screenshot received:

Appreciate your advice. Thank you!

[AhmedAbdoOrtiga]

@daphneyyt can you please add more info, what do you mean what do you mean by a credit card page and what which FAQ page you're mentioning?

[ghost]

The team requires additional author feedback; please review their replies and update this issue accordingly. Thank you for contributing to Accessibility Insights!

[ghost]

This issue requires additional investigation by the Accessibility Insights team. When the issue is ready to be triaged again, we will update the issue with the investigation result and add "status: ready for triage". Thank you for contributing to Accessibility Insights!

[ghost]

The team requires additional author feedback; please review their replies and update this issue accordingly. Thank you for contributing to Accessibility Insights!

[DaveTryon]

@daphneytt, we need more info before we can take any action here. Thanks!

[ghost]

This issue has been automatically marked as stale because it is marked as requiring author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment. Thank you for contributing to Accessibility Insights!