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Deactivated user's presence online #15623
Labels
A-Account-Deactivation
"Deleting"/"Removing" a user, GDPR erasure (erased)
A-Presence
O-Uncommon
Most users are unlikely to come across this or unexpected workflow
S-Tolerable
Minor significance, cosmetic issues, low or no impact to users.
T-Defect
Bugs, crashes, hangs, security vulnerabilities, or other reported issues.
Comments
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Does the user stay online forever or does it eventually reset to offline? Presence information is usually not tracked immediately but instead refreshed occasionally, as far as I remember. |
reivilibre
added
A-Presence
S-Tolerable
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I have deactivated a user after 6 days the user remains online. Taking presence from cache I need to logout and login to see the deactivated user offline. |
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Do you happen to know if Synapse was restarted in between? I'm wondering if this is "just" a cache clearing issue or not. |
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I didn't restart the synapse. It just a cache clearing issue. |
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Synapse version: v1.65.0
Linux version: 20.04
When admin deactivate a user, the presence of the deactivated user remains online. The application is taking the presence of deactivated user from cache. When we logout and login then deactivated user's presence shows offline.
What can i do so that it doesn't take presence from cache?
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