Agents are not able to see their tickets in departments folder

[ideafixed]

• Faveo Version : 1.10.1
• PHP version : 7.1
• Database Driver & Version : MySql
• Server specification : Ubuntu18

Description:

After logging as an agent, in Departments ticket list page is not rendering data .

Steps To Reproduce:

Log in as an agent, on the left side "Departments" --> my Department --> "open", ticket list page is not rendering data keep showing loader.

Downloaded from

• master-branch

• development-branch

• release-tag
  

[mverma16]

To debug the issue first enable debugging mode. To enable debugging mode go to admin panel > errors and debugging > enable debugging mode.

Then check API response by opening developer console of the browser using ctrl+shift+I, navigate to network and then restrict it to show only XHR requests by clicking XHR in filters. Once you are able to see API response share the error so I can troubleshoot the error.

[ideafixed]

GET /get-filtered-tickets?draw=1&columns%5B0%5D%5Bdata%5D=0&columns%5B0%5D%5Bname%5D=&columns%5B0%5D%5Bsearchable%5D=true&columns%5B0%5D%5Borderable%5D=false&columns%5B0%5D%5Bsearch%5D%5Bvalue%5D=&columns%5B0%5D%5Bsearch%5D%5Bregex%5D=false&columns%5B1%5D%5Bdata%5D=1&columns%5B1%5D%5Bname%5D=&columns%5B1%5D%5Bsearchable%5D=true&columns%5B1%5D%5Borderable%5D=true&columns%5B1%5D%5Bsearch%5D%5Bvalue%5D=&columns%5B1%5D%5Bsearch%5D%5Bregex%5D=false&columns%5B2%5D%5Bdata%5D=2&columns%5B2%5D%5Bname%5D=&columns%5B2%5D%5Bsearchable%5D=true&columns%5B2%5D%5Borderable%5D=true&columns%5B2%5D%5Bsearch%5D%5Bvalue%5D=&columns%5B2%5D%5Bsearch%5D%5Bregex%5D=false&columns%5B3%5D%5Bdata%5D=3&columns%5B3%5D%5Bname%5D=&columns%5B3%5D%5Bsearchable%5D=true&columns%5B3%5D%5Borderable%5D=true&columns%5B3%5D%5Bsearch%5D%5Bvalue%5D=&columns%5B3%5D%5Bsearch%5D%5Bregex%5D=false&columns%5B4%5D%5Bdata%5D=4&columns%5B4%5D%5Bname%5D=&columns%5B4%5D%5Bsearchable%5D=true&columns%5B4%5D%5Borderable%5D=true&columns%5B4%5D%5Bsearch%5D%5Bvalue%5D=&columns%5B4%5D%5Bsearch%5D%5Bregex%5D=false&columns%5B5%5D%5Bdata%5D=5&columns%5B5%5D%5Bname%5D=&columns%5B5%5D%5Bsearchable%5D=false&columns%5B5%5D%5Borderable%5D=true&columns%5B5%5D%5Bsearch%5D%5Bvalue%5D=&columns%5B5%5D%5Bsearch%5D%5Bregex%5D=false&order%5B0%5D%5Bcolumn%5D=5&order%5B0%5D%5Bdir%5D=desc&start=0&length=10&search%5Bvalue%5D=&search%5Bregex%5D=false&options=%7B%26quot%3Bdepartments%26quot%3B%3A%5B%26quot%3BArea+Funzionamento%26quot%3B%5D%2C%26quot%3Bstatus%26quot%3B%3A%5B%26quot%3BOpen%26quot%3B%5D%2C%26quot%3Bshow%26quot%3B%3A%5B%26quot%3Binbox%26quot%3B%5D%7D&_=1539241639244

[mverma16]

Check this commit for the fix. Or update to v1.10.2 after tag is releases.

[ideafixed]

Now it works.
Many Thanks.