[Bug] - Kasmweb unable to load session

[kennetham]

Existing Resources

• Please search the existing issues for related problems
• Consult the product documentation : Docs
• Consult the FAQ : FAQ
• Consult the Troubleshooting Guide : Guide
• Reviewed existing training videos: Youtube

Describe the bug
The sessions are unable to load. When I click "Launch Session", an error pops up saying to contact administrator as the session could not be loaded or it doesn't throw any errors at all.

To Reproduce
Steps to reproduce the behavior:

1. Go to "app.kasmweb.com"
2. Click on 'Brave/ Edge/ any browser'
3. Scroll down to 'Launch Session'
4. See error

Expected behavior
The web browser session is supposed to open.

Screenshots

Workspaces Version
e.g Version 1.12

Workspaces Installation Method
e.g Single Server, Multi-Server, TrueNAS, linuxserver.io, terraform, ansible

Client Browser (please complete the following information):

• OS: MacOS
• Browser Firefox
• Version 134

Workspace Server Information (please provide the output of the following commands):

• uname -a
• cat /etc/os-release
• sudo docker info
• sudo docker ps | grep kasm

Additional context
Add any other context about the problem here.

[j-travis]

You should check the error logs and see if it is reporting anything specific. They are visbile via the UI or you can shell into your Kasm Server or Kasm Agent server in a multi-server deployment and check the logs as you run a test.

sudo docker logs -f kasm_agent

This article may also help: https://kasmweb.atlassian.net/servicedesk/customer/portal/3/article/30048276

Please include the requested information from the original ticket template