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_tshoot-tech-parse-error.html.md.erb
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Failed operations (create, update, bind, unbind, delete) result in an error message.
You can retrieve the error message later by running the cf CLI command `cf service INSTANCE-NAME`.
<pre class="terminal">
$ cf service myservice
Service instance: myservice
Service: super-db
Bound apps:
Tags:
Plan: dedicated-vm
Description: Dedicated Instance
Documentation url:
Dashboard:
Last Operation
Status: create failed
Message: Instance provisioning failed: There was a problem completing your request.
Please contact your operations team providing the following information:
service: redis-acceptance,
service-instance-guid: ae9e232c-0bd5-4684-af27-1b08b0c70089,
broker-request-id: 63da3a35-24aa-4183-aec6-db8294506bac,
task-id: 442,
operation: create
Started: 2017-03-13T10:16:55Z
Updated: 2017-03-13T10:17:58Z
</pre>
Use the information in the `Message` field to debug further.
Provide this information to Pivotal Support when filing a ticket.
The `task-id` field maps to the BOSH task ID.
For more information on a failed BOSH task, use the `bosh task TASK-ID`.
The `broker-request-guid` maps to the portion of the On-Demand Broker log
containing the failed step.
Access the broker log through your syslog aggregator, or access BOSH logs for
the broker by typing `bosh logs broker 0`.
If you have more than one broker instance, repeat this process for each instance.