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resume.tex
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resume.tex
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%% start of file `template.tex'.
%% Copyright 2006-2013 Xavier Danaux ([email protected]).
%% Copyright 2013-2022 Jorge Martinez Lopez ([email protected]).
% !TEX program = xelatex
%
% This work may be distributed and/or modified under the
% conditions of the LaTeX Project Public License version 1.3c,
% available at http://www.latex-project.org/lppl/.
\documentclass[11pt,a4paper,sans]{moderncv} % possible options include font size ('10pt', '11pt' and '12pt'), paper size ('a4paper', 'letterpaper', 'a5paper', 'legalpaper', 'executivepaper' and 'landscape') and font family ('sans' and 'roman')
% moderncv themes
\moderncvstyle{casual} % style options are 'casual' (default), 'classic', 'oldstyle' and 'banking'
\moderncvcolor{green} % color options 'blue' (default), 'orange', 'green', 'red', 'purple', 'grey' and 'black'
%\renewcommand{\familydefault}{\sfdefault} % to set the default font; use '\sfdefault' for the default sans serif font, '\rmdefault' for the default roman one, or any tex font name
%\nopagenumbers{} % uncomment to suppress automatic page numbering for CVs longer than one page
\usepackage{polyglossia}
\setdefaultlanguage[variant=british]{english}
\usepackage[useregional]{datetime2}
\usepackage{microtype}
\usepackage{fontspec}
\setmainfont[Ligatures=TeX]{Merriweather Sans Light}
\setsansfont{Merriweather Sans Light}
\setmonofont{Source Code Pro}
% adjust the page margins
\usepackage[scale=0.75]{geometry}
%\setlength{\hintscolumnwidth}{3cm} % if you want to change the width of the column with the dates
%\setlength{\makecvtitlenamewidth}{10cm} % for the 'classic' style, if you want to force the width allocated to your name and avoid line breaks. be careful though, the length is normally calculated to avoid any overlap with your personal info; use this at your own typographical risks...
% personal data
\firstname{Jorge}
\familyname{Martínez~López}
\title{Service Delivery Manager}
\address{London}{United Kingdom}
%\phone[mobile]{+44~7414861067}
%\phone[fixed]{+44~2035989989}
\email{[email protected]}
%\homepage{jorgeml.me}
\social[linkedin]{jorgeml}
%\social[mastodon]{https://hachyderm.io/@jorgeml}
\social[github]{jorgeml}
%\extrainfo{additional information}
%\photo[64pt][0.4pt]{picture} % '64pt' is the height the picture must be resized to, 0.4pt is the thickness of the frame around it (put it to 0pt for no frame) and 'picture' is the name of the picture file
%\quote{Some quote}
% to show numerical labels in the bibliography (default is to show no labels); only useful if you make citations in your resume
%\makeatletter
%\renewcommand*{\bibliographyitemlabel}{\@biblabel{\arabic{enumiv}}}
%\makeatother
%\renewcommand*{\bibliographyitemlabel}{[\arabic{enumiv}]% CONSIDER REPLACING THE ABOVE BY THIS
% bibliography with mutiple entries
%\usepackage{multibib}
%\newcites{book,misc}{{Books},{Others}}
%----------------------------------------------------------------------------------
% content
%----------------------------------------------------------------------------------
\begin{document}
%----- resume ---------------------------------------------------------
\makecvtitle{}
\section{Experience}
\subsection{Professional Experience}
\cventry{2019--present}{Customer Program Manager / Service Delivery Manager}{Cisco}{United Kingdom}{}{
\begin{itemize}
\item Support the collaboration and data centre technology platforms of a large global financial institution.
\item Work with the Solutions Architects, customer success, account team, and the customer on creating and updating strategic technology roadmaps, sales account plan, and customer success plan.
\item Coordinate the delivery of the strategy, design, lifecycle, release management, and testing management contractual deliverables.
\item Advise the customer on the best engagement model to achieve their desired outcomes.
\item Make staffing recommendations to delivery teams. Coach engineers and support their career development.
\item Lead Monthly Platform Service Reviews, contribute and present in QBRs.
\end{itemize}
}
\cventry{2013--2018}{High Touch Operations Manager}{Cisco}{United Kingdom}{}{
\begin{itemize}
\item Delivered premium high-touch technical support services to multiple platforms for a strategic global service provider, ensuring timely resolution of critical incidents.
\item Led service improvement initiatives that resulted in hundreds of thousands of dollars in cost savings for both the customer and Cisco, and a higher quality service delivery.
%\item Became a trusted advisor for customers and colleagues globally by sharing best practices.
\item Promoted to team lead after two years in the job.
\end{itemize}
}
\cventry{2009--2012}{Technical Project Manager}{Nokia (former Alcatel-Lucent)}{the Netherlands}{}{Consultant in the Global Customer Delivery team in the Benelux.
\begin{itemize}
\item System Integrator Lead / Technical Project Manager for three large projects in the IMS Solution Integration Office for a large Dutch service provider. Led pre-sales support by providing requirements definition and commercial offers.
%\begin{itemize}
%\item Responsible for vendor management within each project, including compliance, offer management and regular project activities.
%\item Mentoring activities and on the job training for two new hires for almost six months.
%\end{itemize}
\item ITIL Processes and OSS Tool specialist consultant in a managed services project for a Belgian mobile operator.
%\begin{itemize}
% \item Responsible for the Operations Support Systems (OSS) tooling (BMC Remedy ticketing, Netcool alarms) for both incident management and new requests to the service provider.
% \item Involved in ITIL-based Operations and Rollout processes design, implementation and improvement.
% \item Supported integration activities providing input to the project team regarding tools and processes.
% \item Responsible of the delivery and agreement with the customer of 100+ operational reports (including KPIs).
% \item Contributed to the disaster recovery plan and co-authored the exit plan.
%\end{itemize}
\end{itemize}}
%\cventry{2008}{Research \& Development Intern}{Smart Signs Solutions}{the Netherlands}{}{Worked part-time a few months to finance a study trip to Japan.
%\begin{itemize}
%\item Development of guest detection functionality using RFID in a smart wayfinding
%platform.
%\item Customized deployment of a Linux distribution specific for low computing power devices.
%\item Investigation and resolution of wireless networking issues.
%\end{itemize}
%}
%\cventry{2006}{Innovation Department Intern}{Bankinter}{Madrid, Spain}{}{Second-line technical support of the mobile applications developed by the bank: mobile banking and stock trading.\newline{}
%Wrote documentation for the first-line of support team.}
%\subsection{Miscellaneous}
%\cventry{year--year}{Job title}{Employer}{City}{}{Description}
\subsection{Volunteer Experience}
\cventry{2020--present}{Event Volunteer and Photographer}{Lewisham Family Cycling Library}{}{}{Showcase cargo e-bike to local families as an alternative to a car.}
\cventry{2019--present}{Active Travel Campaigner}{London Cycling Campaign}{Lewisham Cyclists}{}{Engage with local politicians and developers to improve walking and cycling infrastructure.}
\cventry{2004--2007}{Various local and international roles, including Spain's VP}{Erasmus Student Network}{}{}{Advised universities on international exchange programmes and represented the Spanish network at international events (including at the EU parliament).}
{
%\begin{itemize}
%\item Joined ESN Carlos III (Madrid, Spain) and afterwards ESN Twente (Enschede, the Netherlands) during my studies.
%\item Organized local, national and international events and activities.
%\item Mentored incoming international students.
%\item Promoted the Socrates/Erasmus internship by providing information and advice to prospective students.
%\item Collaborated with university management.
%\end{itemize}
}
%\cventry{2006--2007}{WebTeam Member}{Erasmus Student Network}{}{}
%{
%\begin{itemize}
%\item Contributed to the development and deployment of a local section website template based on Drupal.
%\end{itemize}
%}
%\cventry{2006--2007}{Council of National Representatives, Spain's ViceNational Representative}{Erasmus Student Network}{}{}
%{
%\begin{itemize}
%\item Represented the Spanish sections at the international meetings.
%\end{itemize}
%}
\section{Education and Training}
%\subsection{Courses}
%\cventry{2013}{Computing for Data Analysis}{Johns Hopkins University}{Coursera}{}{}
%\cventry{2013}{An Introduction to Operations Management}{University of Pennsylvania}{Coursera}{}{}
%\cventry{2013}{Gamification}{University of Pennsylvania}{Coursera}{}{}
%\cventry{2013}{Think Again: How to Reason and Argue}{Duke University}{Coursera}{}{}
\subsection{Certifications}
\cventry{2021}{Cisco Certified DevNet Associate (lapsed)}{Cisco}{}{}{}
\cventry{2019}{ITIL® 4 Foundation Certificate in IT Service Management}{AXELOS Global Best Practice}{}{}{}
\cventry{2019}{Mental Health First Aid}{Mental Health First Aid (MHFA) England}{}{}{}
%\cventry{2016}{ITIL® Intermediate certificate in IT Service Transition}{BCS Professional Certification}{}{}{}
%\cventry{2016}{ITIL® Intermediate certificate in IT Service Operation}{BCS Professional Certification}{}{}{}
\cventry{2015}{Emergency First Aid at Work and Automated External Defibrillation}{Cisco}{}{}{}
%\cventry{2014}{Cisco Sales Expert}{Cisco}{}{}{}
%\cventry{2013}{ITIL® Foundation Certificate in IT Service Management}{BCS Professional Certification}{}{}{}
\cventry{2009}{Foundation Certificate in Software Testing (ISTQB)}{BCS Professional Certification}{}{}{}
\subsection{Professional trainings}
\cventry{2017}{AWS Technical Essentials}{Amazon Web Services}{}{}{}
\subsection{Degrees}
\cventry{2008}{M.Sc.\ in Telematics}{University of Twente}{Enschede, the Netherlands}{}{Thesis in ``Dynamic Service Composition in an Innovative Communication Environment''.\newline{}
``Bonsai'' Study Tour to Japan in February 2008, topic ``Smart Surroundings''.}
\cventry{2008}{Master of Telecommunications Engineering}{Universidad Carlos III de Madrid}{Madrid, Spain}{}{Socrates/Erasmus student exchange program at the University of Twente from September 2003 to March 2004.}
%\subsection{Master thesis}
%\cvitem{title}{\emph{Dynamic Service Composition in an Innovative Communication Environment'' (EU FP6 SPICE)}}
%\cvitem{supervisors}{L.~Ferreira Pires, M.~van Sinderen, E.M.~Gon\c{c}alves da Silva}
%\cvitem{description}{Dynamic Service Composition enables the creation and delivery of new customised and attentive services to the end-user upon a service request, at run-time. These new services are made by composing already existing ones.}
\section{Languages}
\cvitemwithcomment{Spanish}{Native}{}
\cvitemwithcomment{English}{Bilingual proficiency}{}
\cvitemwithcomment{Dutch}{Professional working proficiency}{}
%\section{Computer skills}
%\cvdoubleitem{category 1}{XXX, YYY, ZZZ}{category 4}{XXX, YYY, ZZZ}
%\cvdoubleitem{category 2}{XXX, YYY, ZZZ}{category 5}{XXX, YYY, ZZZ}
%\cvdoubleitem{category 3}{XXX, YYY, ZZZ}{category 6}{XXX, YYY, ZZZ}
\section{Interests}
%\cvitem{Basketball}{Played at university and at a regional league in the Netherlands.}
\cvitem{Cycling}{Cycling to work and leisure road cycling.}
%\cvitem{Free software}{Linux hobbyist, I contribute by reporting bugs, participating in mailing lists, etc.}
\cvitem{Photography}{Capturing memories of London and travel destinations to express my creativity.}
%\section{Awards}
%\cvlistitem{Cisco's ``Pinnacle Award'' runner-up (FY2014)}
%\cvlistitem{Cisco's ``IC Recognition'' award (Q1FY2014).}
%\cvlistitem{Alcatel-Lucent's ``A Night Out'' for the outstanding effort in the Belgian mobile operator project.}
%\cvlistitem{Erasmus Student Network Alumnus (Honorary life-time membership) for my contribution during a period of three years in two local sections. Participated and sometimes organized national and international events (workshops, meetings\ldots). Served as Vice-National Representative for Spain for a year.}
\section{Additional information}
\cvitem{}{Latest version of this résumé available at \url{https://github.com/jorgeml/resume/blob/main/resume.pdf}.}
%\renewcommand{\listitemsymbol}{-~} % change the symbol for lists
%\section{Extra 2}
%\cvlistdoubleitem{Item 1}{Item 4}
%\cvlistdoubleitem{Item 2}{Item 5\cite{book1}}
%\cvlistdoubleitem{Item 3}{}
% Publications from a BibTeX file without multibib
% for numerical labels: \renewcommand{\bibliographyitemlabel}{\@biblabel{\arabic{enumiv}}}
% to redefine the heading string ("Publications"): \renewcommand{\refname}{Articles}
%\nocite{*}
%\bibliographystyle{plain}
%\bibliography{publications} % 'publications' is the name of a BibTeX file
% Publications from a BibTeX file using the multibib package
%\section{Publications}
%\nocitebook{book1,book2}
%\bibliographystylebook{plain}
%\bibliographybook{publications} % 'publications' is the name of a BibTeX file
%\nocitemisc{misc1,misc2,misc3}
%\bibliographystylemisc{plain}
%\bibliographymisc{publications} % 'publications' is the name of a BibTeX file
\clearpage
%----- letter ---------------------------------------------------------
% recipient data
% \recipient{Company Recruitment team}{Company, Inc.\\123 somestreet\\some city}
% \date{\today}
% \opening{Dear Sir or Madam,}
% \closing{Yours faithfully,}
% \enclosure[Attached]{curriculum vit\ae{}} % use an optional argument to use a string other than "Enclosure", or redefine \enclname
% \makelettertitle
% I am applying for the XXXXXXXX opportunity at XXXXXXXX as advertised on XXXXXXXX. This position may fit very well with my education, experience and career interests and I am confident that I can perform the job effectively.
%
% I am a Telecommunications professional with more than three years of work experience. In my previous role I worked as System Integration Lead (Technical Project Manager and Presales support) for the solution integration team for a Dutch telecommunications operator, leading projects that introduced new services in a complex VoIP (IMS) telecommunications network. Previously I worked as a project consultant in managed services for a mobile operator in Belgium. My activities included participating in the design and implementation of ITIL processes, taking the responsibility of delivering operational reports to the customer (including KPIs), supporting to the integration projects and, during the last months in the project, I was solely responsible of the communication with the Operations Support tooling service provider.
%
% I have excellent communication skills and I am used to deal with a variety of people on different levels (team, peers, customers, suppliers and all levels of management). My mother tongue is Spanish, I am fluent in English and I have a good level of Dutch.
% I am certified in software testing (ISTQB Foundation level).
% I enjoy sharing my knowledge with others and I am always looking forward to learning new things.
%
% Through my work experience, I have developed some key strengths for success in this role including:
% \begin{itemize}
% \item Passion for technology.
% \item Teamwork, willingness to help and be helped.
% \item Inter-cultural skills gained living abroad and being member of an international student organization.
% \item Strong customer focus developed in a high-demanding managed services project.
% \end{itemize}
%
% My résumé provides additional information on my education and experience.
%
% I would appreciate the opportunity to discuss my background and qualifications with you in further detail.
%
% Thank you for your time and consideration. I look forward to hearing from you soon.
%
% \makeletterclosing
\end{document}
%% end of file `template.tex'.