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Q295703: Cannot View Tour After Installing MSN Explorer |
/kb/295/Q295703/ |
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Article: Q295703
Product(s): The Microsoft Network
Version(s): 6.0
Operating System(s):
Keyword(s):
Last Modified: 11-MAY-2001
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The information in this article applies to:
- The Microsoft Network version 6.0
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SYMPTOMS
========
In rare instances, after you install and sign-up for MSN Explorer, you may be
unable to view the "MSN Explorer tour".
CAUSE
=====
This issue can occur if you do not have Macromedia Flash installed on your
computer. And you may not have Flash for several reasons:
- You downloaded MSN Explorer from a Web link that pointed to an installation
package that did not contain all necessary installation components.
- You may have installed MSN Explorer from a CD that did not contain all of the
necessary components.
- You may have had Flash on your computer, and then deleted Flash. However, the
registry entries for Flash are still present on your computer. The MSN
Explorer setup program detected Flash in your registry, and as a result MSN
Explorer does not include Flash in the installation.
RESOLUTION
==========
Download MSN Explorer again from this Web site:
http://explorer.msn.com
This Web site detects the components that are currently present on your computer
and downloads any missing components.
MORE INFORMATION
================
Additional query words: kbimu, MSN Explorer
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Keywords :
Technology : kbMSNSearch kbMSN600
Version : :6.0
Issue type : kbprb
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