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[Bug]: Upgrading from 2.3.4 to 2.3.5, camera snapshots now keep reporting camera offline #453

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ibmaster opened this issue Oct 14, 2023 · 5 comments
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bug Something isn't working

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@ibmaster
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What happened?

Upgrading from 2.3.4 to 2.3.5, all supported cameras continue to work however the snapshots keep reporting camera offline in the Home app.
Once I click on the camera in Home app then video stream plays correctly and snapshot is temporarily saved correctly in Home app.
After a few seconds Home cameras snapshot report camera offline and no longer show a valid snapshot image.

Device Type

Indoor Camera (Supported)

Plugin Version

beta (Best Effort)

HomeBridge Version

v1.6.x (Supported)

NodeJS Version

v18 (Supported)

Operating System

Raspbian 10+ (Supported)

Relevant log output

No plugin warnings or erros in the console log.

config

"platform": "EufySecurity",
            "ignoreStations": [
                "T8134P1023171458",
                "T8400P2020410079",
                "T8030P13232924ED"
            ],
            "ignoreDevices": [
                "T8134P1023171458",
                "T8600P1023301C53",
                "T8600P10233017EF",
                "T8113N1319497C55",
                "T8113N13194976C8",
                "T8113N13201073E6",
                "T8124P202129077C"
            ],
            "cleanCache": true,
            "username": "",
            "password": "",
            "country": "US",
            "deviceName": "",
            "cameras": [
                {
                    "serialNumber": "T8134P1023171458",
                    "rtsp": false,
                    "talkback": false,
                    "enableCamera": "false",
                    "hsv": false,
                    "hsvRecordingDuration": 90,
                    "hsvConfig": {},
                    "refreshSnapshotIntervalMinutes": 5,
                    "enableButton": false,
                    "motionButton": false
                },
                {
                    "serialNumber": "T8400P2020410079",
                    "enableCamera": true,
                    "hsv": true,
                    "hsvRecordingDuration": 90,
                    "hsvConfig": {},
                    "refreshSnapshotIntervalMinutes": 5,
                    "rtsp": false,
                    "enable": false,
                    "motion": false
                },
                {
                    "serialNumber": "T8600P10233017EF",
                    "rtsp": false,
                    "talkback": false
                },
                {
                    "serialNumber": "T8600P1023301C53",
                    "rtsp": false,
                    "talkback": false
                },
                {
                    "serialNumber": "T8114P02202216AD",
                    "enableButton": false,
                    "motionButton": false,
                    "enableCamera": true,
                    "refreshSnapshotIntervalMinutes": 60,
                    "rtsp": false,
                    "hsv": false,
                    "hsvRecordingDuration": 90,
                    "hsvConfig": {},
                    "snapshotHandlingMethod": 3,
                    "enable": false,
                    "motion": false
                },
                {
                    "serialNumber": "T8113N1319497C55",
                    "hsv": false,
                    "hsvRecordingDuration": 90,
                    "hsvConfig": {},
                    "snapshotHandlingMethod": 3
                },
                {
                    "serialNumber": "T8113N13194976C8",
                    "hsv": false,
                    "hsvRecordingDuration": 90,
                    "hsvConfig": {},
                    "snapshotHandlingMethod": 3
                },
                {
                    "serialNumber": "T8113N13201073E6",
                    "hsv": false,
                    "hsvRecordingDuration": 90,
                    "hsvConfig": {},
                    "snapshotHandlingMethod": 3
                },
                {
                    "serialNumber": "T8124P202129077C",
                    "rtsp": false,
                    "hsv": false,
                    "hsvRecordingDuration": 90,
                    "hsvConfig": {},
                    "snapshotHandlingMethod": 3
                }
            ],
            "stations": [
                {
                    "serialNumber": "T8030P13232924ED",
                    "manualTriggerModes": [
                        0
                    ]
                }
            ]
@ibmaster ibmaster added the bug Something isn't working label Oct 14, 2023
@github-actions
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Did you check this Common Issues pages ?

@ibmaster
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Author

I did, nothing on Common Issues page mentions camera snapshots reverting to camera offline
image

@kvoth1
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kvoth1 commented Oct 20, 2023

I have the same issue.

1 similar comment
@fabiohblage
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I have the same issue.

@spikehed
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spikehed commented Nov 3, 2023

I have to say - this version at least does HKSV, but crashes allot needing many reboots. The v2.3.0 version is a bit more stable, but 2.3.5 seems a bit more reactive in response. FWIW
Not just a bridge reboot - but host reboot. I have this instance running on a macPro (trashcan) bridge reboot is not enough - rebooting host fixes (for awhile)

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