Snapshots to Axis camera fail after HA upgrade #122890

CygnusX2112 · 2024-07-31T05:32:17Z

The problem

I recently upgraded from v2024.6.4 to v2024.7.4 and it appears that snapshot functionality is no longer working to one of my Axis cameras.

What version of Home Assistant Core has the issue?

2024.7.4

What was the last working version of Home Assistant Core?

2024.6.4

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Axis

Link to integration documentation on our website

https://www.home-assistant.io/integrations/axis/

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

2024-07-30 23:43:43.335 ERROR (MainThread) [homeassistant] Error doing job: Exception in callback _SelectorDatagramTransport._read_ready() (None)
Traceback (most recent call last):
  File "/usr/local/lib/python3.12/asyncio/events.py", line 88, in _run
    self._context.run(self._callback, *self._args)
  File "/usr/local/lib/python3.12/asyncio/selector_events.py", line 1238, in _read_ready
    self._protocol.datagram_received(data, addr)
  File "/usr/local/lib/python3.12/site-packages/axis/rtsp.py", line 211, in datagram_received
    self.callback(Signal.DATA)
  File "/usr/local/lib/python3.12/site-packages/axis/stream_manager.py", line 73, in session_callback
    self.device.event.handler(self.data)
  File "/usr/local/lib/python3.12/site-packages/axis/interfaces/event_manager.py", line 36, in handler
    event = Event.decode(data)
            ^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/axis/models/event.py", line 154, in decode
    return cls._decode_from_bytes(data)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/axis/models/event.py", line 189, in _decode_from_bytes
    raw = xmltodict.parse(
          ^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/xmltodict.py", line 378, in parse
    parser.Parse(xml_input, True)
xml.parsers.expat.ExpatError: unclosed token: line 3, column 626
2024-07-30 23:43:43.341 ERROR (MainThread) [homeassistant] Error doing job: Exception in callback _SelectorDatagramTransport._read_ready() (None)
Traceback (most recent call last):
  File "/usr/local/lib/python3.12/asyncio/events.py", line 88, in _run
    self._context.run(self._callback, *self._args)
  File "/usr/local/lib/python3.12/asyncio/selector_events.py", line 1238, in _read_ready
    self._protocol.datagram_received(data, addr)
  File "/usr/local/lib/python3.12/site-packages/axis/rtsp.py", line 211, in datagram_received
    self.callback(Signal.DATA)
  File "/usr/local/lib/python3.12/site-packages/axis/stream_manager.py", line 73, in session_callback
    self.device.event.handler(self.data)
  File "/usr/local/lib/python3.12/site-packages/axis/interfaces/event_manager.py", line 36, in handler
    event = Event.decode(data)
            ^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/axis/models/event.py", line 154, in decode
    return cls._decode_from_bytes(data)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/axis/models/event.py", line 189, in _decode_from_bytes
    raw = xmltodict.parse(
          ^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/xmltodict.py", line 378, in parse
    parser.Parse(xml_input, True)
xml.parsers.expat.ExpatError: not well-formed (invalid token): line 1, column 0
2024-07-30 23:43:43.435 ERROR (MainThread) [homeassistant] Error doing job: Exception in callback _SelectorDatagramTransport._read_ready() (None)
Traceback (most recent call last):
  File "/usr/local/lib/python3.12/asyncio/events.py", line 88, in _run
    self._context.run(self._callback, *self._args)
  File "/usr/local/lib/python3.12/asyncio/selector_events.py", line 1238, in _read_ready
    self._protocol.datagram_received(data, addr)
  File "/usr/local/lib/python3.12/site-packages/axis/rtsp.py", line 211, in datagram_received
    self.callback(Signal.DATA)
  File "/usr/local/lib/python3.12/site-packages/axis/stream_manager.py", line 73, in session_callback
    self.device.event.handler(self.data)
  File "/usr/local/lib/python3.12/site-packages/axis/interfaces/event_manager.py", line 36, in handler
    event = Event.decode(data)
            ^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/axis/models/event.py", line 154, in decode
    return cls._decode_from_bytes(data)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/axis/models/event.py", line 189, in _decode_from_bytes
    raw = xmltodict.parse(
          ^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/xmltodict.py", line 378, in parse
    parser.Parse(xml_input, True)
xml.parsers.expat.ExpatError: unclosed token: line 3, column 626
2024-07-30 23:43:43.440 ERROR (MainThread) [homeassistant] Error doing job: Exception in callback _SelectorDatagramTransport._read_ready() (None)
Traceback (most recent call last):
  File "/usr/local/lib/python3.12/asyncio/events.py", line 88, in _run
    self._context.run(self._callback, *self._args)
  File "/usr/local/lib/python3.12/asyncio/selector_events.py", line 1238, in _read_ready
    self._protocol.datagram_received(data, addr)
  File "/usr/local/lib/python3.12/site-packages/axis/rtsp.py", line 211, in datagram_received
    self.callback(Signal.DATA)
  File "/usr/local/lib/python3.12/site-packages/axis/stream_manager.py", line 73, in session_callback
    self.device.event.handler(self.data)
  File "/usr/local/lib/python3.12/site-packages/axis/interfaces/event_manager.py", line 36, in handler
    event = Event.decode(data)
            ^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/axis/models/event.py", line 154, in decode
    return cls._decode_from_bytes(data)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/axis/models/event.py", line 189, in _decode_from_bytes
    raw = xmltodict.parse(
          ^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/xmltodict.py", line 378, in parse
    parser.Parse(xml_input, True)
xml.parsers.expat.ExpatError: not well-formed (invalid token): line 1, column 0

Additional information

Affected camera is on firmware 11.10.83. Upgrading to 11.11.73 breaks additional functionality and HA then also stops updating the status of VMD and Object Analytics profiles.

The JPG file is still created but appears to not contain any image data.

home-assistant · 2024-07-31T05:32:21Z

Hey there @Kane610, mind taking a look at this issue as it has been labeled with an integration (axis) you are listed as a code owner for? Thanks!

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Kane610 · 2024-07-31T05:52:15Z

Hello. There has been no changes to the integration at all. Are you sure if you where to downgrade ha that the issue would t be persistent?

Can you enable debug logging per instructions in the integration documentation and share those

CygnusX2112 · 2024-07-31T06:31:41Z

Thanks for the quick response.

I've not yet had the time to test a downgrade but will give that a try when I am able.
I'll gather debug logs at the same time.

CygnusX2112 · 2024-07-31T07:03:08Z

Before going to the trouble of downgrading HA I first downgraded the firmware on the camera. 11.10.83 appears to be the problem. Downgrade to 11.10.61 resolves the issue.

I'll pull debug logs for you in the next day or two.

Kane610 · 2024-07-31T07:04:55Z

Which device is it?

CygnusX2112 · 2024-07-31T16:00:03Z

Device is an M2036-LE

CygnusX2112 · 2024-07-31T17:18:00Z

I've been able to consistently reproduce the issue by toggling the capture mode between 4:3 and 16:9. The snapshot works in 4:3 but not in 16:9. I tried setting a lower resolution in the stream profile but that did not seem to help. I'll work on those debug logs when I have some time to focus on it.

Kane610 · 2024-08-01T06:29:27Z

There are other reports on that device #109029

CygnusX2112 · 2024-08-02T23:00:46Z

I'm now having trouble consistently reproducing this issue to gather debug logs.

My snapshot automatons have been working flawlessly for the last few days. Only two changes that were made. The first was to roll back the device firmware to 11.10.61 and even after this, switching capture mode to 4:3 was required to get the snapshot functionality to work. The camera was left in 16:9 over night and to my surprise, it started working again. I wont have a lot of time to experiment with this so unless you're intrigued by this and would like to keep it open, I'm leaning towards closing this and chalking it up to an issue with Axis firmware under certain conditions.

Kane610 · 2024-08-02T23:10:29Z

Leta close it. But maybe you should report this se observations to axis for completeness sake

Kane610 · 2024-08-02T23:11:09Z

I will not have time to look it and if you have a working situation id rather focus elsewhere

CygnusX2112 · 2024-08-02T23:13:07Z

Roger, I won't consume any more of your time. Thank you for maintaining this integration.

Kane610 · 2024-08-02T23:30:37Z

Roger, I won't consume any more of your time. Thank you for maintaining this integration.

Thanks for using it

home-assistant bot added the integration: axis label Jul 31, 2024

home-assistant bot assigned Kane610 Jul 31, 2024

Kane610 closed this as completed Aug 2, 2024

github-actions bot locked and limited conversation to collaborators Sep 2, 2024

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Snapshots to Axis camera fail after HA upgrade #122890

Snapshots to Axis camera fail after HA upgrade #122890

CygnusX2112 commented Jul 31, 2024 •

edited

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home-assistant bot commented Jul 31, 2024

Kane610 commented Jul 31, 2024

CygnusX2112 commented Jul 31, 2024

CygnusX2112 commented Jul 31, 2024

Kane610 commented Jul 31, 2024

CygnusX2112 commented Jul 31, 2024

CygnusX2112 commented Jul 31, 2024

Kane610 commented Aug 1, 2024

CygnusX2112 commented Aug 2, 2024

Kane610 commented Aug 2, 2024

Kane610 commented Aug 2, 2024

CygnusX2112 commented Aug 2, 2024

Kane610 commented Aug 2, 2024

Snapshots to Axis camera fail after HA upgrade #122890

Snapshots to Axis camera fail after HA upgrade #122890

Comments

CygnusX2112 commented Jul 31, 2024 • edited Loading

The problem

What version of Home Assistant Core has the issue?

What was the last working version of Home Assistant Core?

What type of installation are you running?

Integration causing the issue

Link to integration documentation on our website

Diagnostics information

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

home-assistant bot commented Jul 31, 2024

Kane610 commented Jul 31, 2024

CygnusX2112 commented Jul 31, 2024

CygnusX2112 commented Jul 31, 2024

Kane610 commented Jul 31, 2024

CygnusX2112 commented Jul 31, 2024

CygnusX2112 commented Jul 31, 2024

Kane610 commented Aug 1, 2024

CygnusX2112 commented Aug 2, 2024

Kane610 commented Aug 2, 2024

Kane610 commented Aug 2, 2024

CygnusX2112 commented Aug 2, 2024

Kane610 commented Aug 2, 2024

CygnusX2112 commented Jul 31, 2024 •

edited

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