Error while setting up tractive platform for switch/sensor/device_tracker

[Kokahontas13]

The problem

The tractive integration seems to be broken after the latest update to core-2024.5.4

Error logs:

Error while setting up tractive platform for device_tracker
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 356, in _async_setup_platform
    await asyncio.shield(awaitable)
  File "/usr/src/homeassistant/homeassistant/components/tractive/device_tracker.py", line 32, in async_setup_entry
    entities = [TractiveDeviceTracker(client, item) for item in trackables]
                ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/tractive/device_tracker.py", line 52, in __init__
    self._latitude: float = item.pos_report["latlong"][0]
                            ~~~~~~~~~~~~~~~^^^^^^^^^^^
KeyError: 'latlong'

Error while setting up tractive platform for sensor
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 356, in _async_setup_platform
    await asyncio.shield(awaitable)
  File "/usr/src/homeassistant/homeassistant/components/tractive/sensor.py", line 193, in async_setup_entry
    TractiveSensor(client, item, description)
  File "/usr/src/homeassistant/homeassistant/components/tractive/sensor.py", line 70, in __init__
    f"{description.signal_prefix}-{item.tracker_details['_id']}"
                                   ~~~~~~~~~~~~~~~~~~~~^^^^^^^
KeyError: '_id'

Error while setting up tractive platform for switch
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 356, in _async_setup_platform
    await asyncio.shield(awaitable)
  File "/usr/src/homeassistant/homeassistant/components/tractive/switch.py", line 69, in async_setup_entry
    TractiveSwitch(client, item, description)
  File "/usr/src/homeassistant/homeassistant/components/tractive/switch.py", line 93, in __init__
    f"{TRACKER_SWITCH_STATUS_UPDATED}-{item.tracker_details['_id']}",
                                       ~~~~~~~~~~~~~~~~~~~~^^^^^^^
KeyError: '_id'

What version of Home Assistant Core has the issue?

2024.5.4

What was the last working version of Home Assistant Core?

2024.5.0

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Tractive

Link to integration documentation on our website

https://www.home-assistant.io/integrations/tractive/

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

Error while setting up tractive platform for device_tracker
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 356, in _async_setup_platform
    await asyncio.shield(awaitable)
  File "/usr/src/homeassistant/homeassistant/components/tractive/device_tracker.py", line 32, in async_setup_entry
    entities = [TractiveDeviceTracker(client, item) for item in trackables]
                ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/tractive/device_tracker.py", line 52, in __init__
    self._latitude: float = item.pos_report["latlong"][0]
                            ~~~~~~~~~~~~~~~^^^^^^^^^^^
KeyError: 'latlong'

Error while setting up tractive platform for sensor
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 356, in _async_setup_platform
    await asyncio.shield(awaitable)
  File "/usr/src/homeassistant/homeassistant/components/tractive/sensor.py", line 193, in async_setup_entry
    TractiveSensor(client, item, description)
  File "/usr/src/homeassistant/homeassistant/components/tractive/sensor.py", line 70, in __init__
    f"{description.signal_prefix}-{item.tracker_details['_id']}"
                                   ~~~~~~~~~~~~~~~~~~~~^^^^^^^
KeyError: '_id'

Error while setting up tractive platform for switch
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 356, in _async_setup_platform
    await asyncio.shield(awaitable)
  File "/usr/src/homeassistant/homeassistant/components/tractive/switch.py", line 69, in async_setup_entry
    TractiveSwitch(client, item, description)
  File "/usr/src/homeassistant/homeassistant/components/tractive/switch.py", line 93, in __init__
    f"{TRACKER_SWITCH_STATUS_UPDATED}-{item.tracker_details['_id']}",
                                       ~~~~~~~~~~~~~~~~~~~~^^^^^^^
KeyError: '_id'

### Additional information

_No response_

[home-assistant]

Hey there @Danielhiversen, @zhulik, @bieniu, mind taking a look at this issue as it has been labeled with an integration (tractive) you are listed as a code owner for? Thanks!

Code owner commands

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[bieniu]

Please attach diagnostics file and a debug log for Tractive integration.

[Kokahontas13]

@bieniu you can find those here

config_entry-tractive-8dc9d6727a38bba3709d3694af588695.json

home-assistant_tractive_2024-05-24T15-17-17.295Z.log

[Kokahontas13]

i restarted the integration a few times and then suddenly it worked. So my error is fixed (for now) but maybe you still want to look into it. If not, you can close this ticket

[bieniu]

I suspect that the Tractive API returned incorrect data but… the integration should be protected from such situations. Let's leave the issue open.

[AboveColin]

Got the exact same issue over here!
Core 2024.5.1
Supervisor 2024.05.1
Operating System 12.2

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 356, in _async_setup_platform
    await asyncio.shield(awaitable)
  File "/usr/src/homeassistant/homeassistant/components/tractive/device_tracker.py", line 32, in async_setup_entry
    entities = [TractiveDeviceTracker(client, item) for item in trackables]
                ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/tractive/device_tracker.py", line 52, in __init__
    self._latitude: float = item.pos_report["latlong"][0]
                            ~~~~~~~~~~~~~~~^^^^^^^^^^^
KeyError: 'latlong' 

[Kokahontas13]

yes, for me it is also present again

[bieniu]

Debug log?

[Kokahontas13]

home-assistant_tractive_2024-05-29T15-17-04.354Z.log

[bieniu]

This log is cut off, I'm interested in the part before the errors occurred