diff --git a/.github/ISSUE_TEMPLATE/feature_request.md b/.github/ISSUE_TEMPLATE/feature_request.md
index 796c3aa..1884734 100644
--- a/.github/ISSUE_TEMPLATE/feature_request.md
+++ b/.github/ISSUE_TEMPLATE/feature_request.md
@@ -7,14 +7,14 @@ assignees: ''
 
 ---
 
-**Is your feature request related to a problem? Please describe.**
-A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
+## Context and related problem
+<!--- Is your feature request related to a problem? Please describe. -->
+<!--- A clear and concise description of what the problem is. Ex. I'm always frustrated when [...] -->
 
-**Describe the solution you would like**
-A clear and concise description of what you want to happen.
+## Description of the feature
+<!--- Describe the solution you would like -->
+<!--- A clear and concise description of what you want to happen. -->
 
-*If applicable, describe alternatives you've considered*
-A clear and concise description of any alternative solutions or features you've considered.
-
-*If applicable, provide additional context*
-Add any other context or screenshots about the feature request here.
+## Acceptable alternatives
+<!--- If applicable, describe alternatives you've considered -->
+<!--- A clear and concise description of any alternative solutions or features you've considered. -->
diff --git a/.github/ISSUE_TEMPLATE/user_bug_report.md b/.github/ISSUE_TEMPLATE/user_bug_report.md
new file mode 100644
index 0000000..7ef2cc2
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/user_bug_report.md
@@ -0,0 +1,32 @@
+---
+name: Bug report
+about: Report a bug you encountered in Graasp
+title: '🐛 Bug report'
+labels: bug
+assignees: ''
+
+---
+
+<!--- Provide a general summary of the issue in the Title above -->
+
+## Expected Behavior
+<!--- Tell us what should happen -->
+
+## Current Behavior
+<!--- Tell us what happens instead of the expected behavior -->
+<!--- Don't hesitate to link screenshots to help us with -->
+<!--- understanding your situation. -->
+
+## Steps to Reproduce
+<!--- Provide a link to a live example, or an unambiguous set of steps to -->
+<!--- reproduce this bug. -->
+
+## Context (Environment)
+<!--- How has this issue affected you? What are you trying to accomplish? -->
+<!--- Providing context helps us come up with a solution that is most -->
+<!--- useful in the real world. Include as many detail as possible, such as -->
+<!--- your browser informations, your OS, and other details. In that -->
+<!--- context, too much information isn't a thing. -->
+
+## Workaround
+<!--- IF APPLICABLE, tell us how you dealt with this bug -->
diff --git a/README.md b/README.md
index 575c82d..9449e9f 100644
--- a/README.md
+++ b/README.md
@@ -1,4 +1,33 @@
 # Graasp Feedback
 
-This repository captures feature requests, bug reports, and user feedback from across the Graasp ecosystem.
+This repository captures [💡 feature requests](./.github/ISSUE_TEMPLATE/feature_request.md), [🐛 bug reports](./.github/ISSUE_TEMPLATE/user_bug_report.md), and user feedback from across the Graasp ecosystem.
 
+## For Graasp users
+
+### I encountered a problem. How should I report this problem?
+
+If you encountered a problem in Graasp, it would be very helpful to us if you could [fill an issue](https://github.com/graasp/graasp-feedback/issues/new?assignees=&labels=🐛%20bug&template=user_bug_report.md&title=).
+
+### I have a need or an idea. How can I ask for a new feature?
+
+If you need a new feature, or have a great idea, please, [fill a feature request](https://github.com/graasp/graasp-feedback/issues/new?assignees=&labels=💡%20feature&template=feature_request.md&title=).
+
+---
+
+## For Graasp developers 
+
+### 📚 Documentation
+
+Documentation for Graasp is available on [graasp.github.io/docs/](https://graasp.github.io/docs/).
+
+### Management of the issues
+
+The issues of this repository is used to track feature requests and bug report from Graasp's users. To help with their management, issues should be labeled.
+
+| Label groups | Labels    |
+|--------------|-----------|
+| Type         | ![documentation](https://img.shields.io/github/labels/graasp/graasp-feedback/📚%20documentation?style=flat-square) ![feature](https://img.shields.io/github/labels/graasp/graasp-feedback/💡%20feature?style=flat-square) ![bug](https://img.shields.io/github/labels/graasp/graasp-feedback/🐛%20bug?style=flat-square) |
+| Platform     | ![backend](https://img.shields.io/github/labels/graasp/graasp-feedback/🏭%20backend?style=flat-square) ![mobile](https://img.shields.io/github/labels/graasp/graasp-feedback/📱%20mobile?style=flat-square) ![web](https://img.shields.io/github/labels/graasp/graasp-feedback/🕸️%20web?style=flat-square)   |
+| Context       | ![player](https://img.shields.io/github/labels/graasp/graasp-feedback/player?style=flat-square) ![library](https://img.shields.io/github/labels/graasp/graasp-feedback/library?style=flat-square) ![builder](https://img.shields.io/github/labels/graasp/graasp-feedback/builder?style=flat-square) ![analytics](https://img.shields.io/github/labels/graasp/graasp-feedback/analytics?style=flat-square) ![application](https://img.shields.io/github/labels/graasp/graasp-feedback/application?style=flat-square) |
+| State         | ![needs triage](https://img.shields.io/github/labels/graasp/graasp-feedback/🔀%20needs%20triage?style=flat-square) ![on hold](https://img.shields.io/github/labels/graasp/graasp-feedback/✋%20on%20hold?style=flat-square) ![in progress](https://img.shields.io/github/labels/graasp/graasp-feedback/🔨%20in%20progress?style=flat-square) ![needs information](https://img.shields.io/github/labels/graasp/graasp-feedback/❓%20needs%20information?style=flat-square) |
+| Inactive      | ![invalid](https://img.shields.io/github/labels/graasp/graasp-feedback/invalid?style=flat-square) ![wontfix](https://img.shields.io/github/labels/graasp/graasp-feedback/wontfix?style=flat-square) ![duplicate](https://img.shields.io/github/labels/graasp/graasp-feedback/duplicate?style=flat-square) |