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Generic error modal should include a "Get help" link #9601

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techanvil opened this issue Nov 1, 2024 · 1 comment
Open
1 task

Generic error modal should include a "Get help" link #9601

techanvil opened this issue Nov 1, 2024 · 1 comment
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Feature: Audiences Module: Analytics Google Analytics module related issues P1 Medium priority Type: Enhancement Improvement of an existing feature

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@techanvil
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techanvil commented Nov 1, 2024

Feature Description

When users encounter the generic error modal we should provide them with a "Get help" link which is handled like others to provide contextually relevant documentation for the error. Otherwise users are stuck retrying (which isn't guaranteed to work) or cancel and give up.

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See the related Asana task.


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@techanvil techanvil added P1 Medium priority Type: Enhancement Improvement of an existing feature Module: Analytics Google Analytics module related issues Feature: Audiences labels Nov 1, 2024
@techanvil techanvil self-assigned this Nov 1, 2024
@techanvil
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Reviewing this issue, I'm reminded that the omission of a "get help" link was a deliberate choice made during the design phase - we originally had one in the Figma design but it was removed and this was signed off by @marrrmarrr at the time. Here's the relevant thread on Figma.

I'd say this issue can be probably closed as not planned.

@aaemnnosttv, as you raised this during the bug bash I'm assigning it over to you to consider the above.

Cc @ivonac4

@techanvil techanvil assigned aaemnnosttv and unassigned techanvil Nov 4, 2024
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Labels
Feature: Audiences Module: Analytics Google Analytics module related issues P1 Medium priority Type: Enhancement Improvement of an existing feature
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