user_guide.md

Using Grab n Go

Managing a Single Device

Devices can be self-managed by using the Grab n Go app which is automatically installed on enrolled devices. Simply open the Grab n Go app to extend, return, or mark other device status.

Additionally, use the web app to reach the same self-management interface.

A user is any individual that interacts with the Grab n Go application. Users do not have administrative permissions and can only manage their own loans. Unlike a user, a super admin receives administrative permissions by default. The super admin is in control of configuring the application and experience.

• Permission may be necessary to complete tasks listed below. Please refer to Grab n Go APIs for granting permission to user(s).

Managing Devices and Shelves

Manage a Personal Loan

A user will have the option to manage their personal loan by extending, enabling guest mode, returning a device, or even reporting the device as damaged or lost.

1. Access the My Loans page in the top left corner of the menu tab located at the top of the Grab n Go application homepage. (My Loans page is the default page when accessing the app)

2. From this page, an assigned loaner can be personally managed by extending, enabling guest mode, returning a device, or even reporting it as damaged or lost.

Audit a Shelf

A shelf audit ensures that the loaner device status is accurate and shelves are in a healthy state by conducting regular inventory counts, tracking the amount of loans being used each day and confirming that the devices are in working order so that users can get right to work.

NOTE: User must have Audit_Shelf permission to audit a shelf.

1. Access the Shelves page in the top left corner of the menu tab located at the top of the Grab n Go application homepage.
2. Click the shelf audit icon of the chosen shelf.
3. Enter the device identifier in the top right corner of the Grab n Go application.
4. Click add device + icon to audit the device within the shelf.

Add a Shelf

NOTE: User must have Modify_Shelf permission to add a shelf.

1. Access the Shelves page in the top left corner of the menu tab located at the top of the Grab n Go application homepage.
2. Select ADD NEW SHELF
3. From this page, a new shelf can be configured to have a location, name, capacity, and the option to assign a user responsibility to audit.

• Location: Is the unique location to identify a shelf. Ex. Room-G1234
• Friendly Name: Simplified alternative to the location name. Ex. Green Room

Remove a Shelf

NOTE: User must have Modify_Shelf permission to remove a shelf.

1. Access the Shelves page in the top left corner of the menu tab located at the top of the Grab n Go application homepage.
2. Select the shelf to delete.
3. Choose the delete option from the menu selections in the top right corner of the Grab n Go application.

Edit a Shelf

A shelf edit is necessary if the location, name, capacity, or the user(s) responsible for the shelf changes.

NOTE: User must have Modify_Shelf permission to edit a shelf.

1. Access the Shelves page in the top left corner of the menu tab located at the top of the Grab n Go application homepage.
2. Select the shelf to edit.
3. Choose the Edit option from the menu selections in the top right corner of the Grab n Go application.
4. From this page, the location, name, capacity and the option to assign a user responsibility to audit can be edited.

• Location: Is the unique location to identify a shelf. Ex. Room-G1234
• Friendly Name: Simplified alternative to the location name. Ex. Green Room

Add a Device

Adding a device enrolls a device in the program so that it is monitored and users receive the GnG experience.

NOTE: User must have Modify_Device permission to add a device.

• The device should already be enterprise-enrolled to the domain.

1. Access the Devices page in the top left corner of the menu tab located at the top of the Grab n Go application homepage.
2. Select ADD NEW DEVICES.
3. Enter the device identifier to successfully enroll a new device. (Serial number or asset tag)
4. Select ADD.

Remove a Device

The removal of a device unenrolls it from the program, so that it can no longer be monitored.

NOTE: User must have Modify_Device permission to remove a device.

1. Access the Devices page in the top left corner of the menu tab located at the top of the Grab n Go application homepage.
2. Select REMOVE DEVICES.
3. Enter the device identifier to successfully unenroll a device. (Serial number or asset tag)
4. Click REMOVE device.

Alternatively:

1. Access the Devices page in the top left corner of the menu tab located at the top of the Grab n Go application homepage.
2. Select the appropriate device to unenroll.
3. Choose the Unenroll option from the menu selections.

Get Information About an Enrolled Device

1. Access the Devices page in the top left corner of the menu tab located at the top of the Grab n Go application homepage.

2. Select the desired device to view information that includes:

   • Device model
   • Asset tag (If there is one)
   • Who the loaner is assigned to
   • Current shelf
   • Current OU
   • Due date of the loaner
   • Status of the loaner

Extend, Return, Enable Guest Mode, and Mark Device Status

1. Access the Devices page in the top left corner of the menu tab located at the top of the Grab n Go application homepage.
2. Select the desired device.
3. Choose the desired action from the menu selections in the top right corner of the Grab n Go application.
4. From this page, a loaner can be extended, returned, guest enabled, marked as damaged or lost, unlocked, or unenrolled.