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"This Windows version (6.3.9600) does not support the required bluetooth API." #217

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monticola2 opened this issue Apr 20, 2020 · 4 comments
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@monticola2
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When trying to activate the DataPlotly Plugin an error notification window appears saying "This Windows version (6.3.9600) does not support the required bluetooth API. Consider updating to a more recent Windows (10.0.10685 or above)."
When I click ok, QGIS crashes. Upon restarting QGIS sais it has removed/deactivated the plugin because it has crashed.
I am not sure if this has actually to do with the plugin itself or with the QGIS installation I use. However I have only encountered this with the DataPlotly Plugin, everything else works fine. Maybe it is helpful for others that encounter the same issue.

I have found a similar/near identical issue filed here:
GIS4WRF/gis4wrf#103

My current solution (as mentioned in the link above) is to rename the files "QtBluetooth.pyd" and "QtBluetooth.pyi" to "QtBluetooth1.pyd" and "QtBluetooth1.pyi" in the folder "C:\Program Files\QGIS 3.10\apps\Python37\lib\site-packages\PyQt5". It solves the problem but I don't think it is perfect.

I have encountered this issue with the following setup:
Windows 8.1 Pro
QGIS versions 3.10.4, 3.10.5, 3.12.1 and 3.12.2 (standalone installers)
Data Plotly 3.6

@monticola2 monticola2 added the bug label Apr 20, 2020
@ghtmtt
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ghtmtt commented Apr 21, 2020

I really think this is a Windows8-QGIS related behavior and not a DataPlotly bug. #210 (comment)

@ghtmtt
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ghtmtt commented Apr 24, 2020

Closing this for now. Reopen if necessary.

@ghtmtt ghtmtt closed this as completed Apr 24, 2020
@VxTedxV
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VxTedxV commented Jul 3, 2020

@ghtmtt What about this ?
qgis/QGIS#28686 (comment)

@ghtmtt
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ghtmtt commented Jul 6, 2020

That's really strange because it happens just with old version of Windows and not for every user.

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